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Apptoza Inc.

ServiceNow Solution Architect

Vancouver, BC, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Experience: 10–15+ years of overall IT experience with strong ServiceNow architecture experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Title: ServiceNow Solution Architect

Location: Vancouver , BC , Canada (BC Hydro Account)

Role Overview:

We are seeking an experienced ServiceNow Solution Architect to lead end-to-end architecture across ITSM, ITOM, CMDB, and SecOps. The ideal candidate will drive platform strategy, solution design, integrations, governance, and technical delivery for a large enterprise environment.

Key Responsibilities:

Own ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps.
Design scalable solutions aligned with CSDM and enterprise architecture standards.
Lead ITSM processes including Incident, Problem, Change, Request, Knowledge, and SLA.
Define CMDB governance, Discovery, Service Mapping, and Event Management strategies.
Guide SecOps implementation, including Security Incident and Vulnerability Response.
Design integrations using REST/SOAP, MID Server, and IntegrationHub.
Oversee scripting, Flow Designer, workflows, upgrades, and platform performance.
Establish architecture governance, release management, and technical best practices.
Engage with stakeholders, architects, and delivery teams.

Required Skills & Experience:

10–15+ years of overall IT experience with strong ServiceNow architecture experience.
Expertise in ServiceNow ITSM, ITOM, CMDB, and SecOps.
Strong knowledge of CSDM, Discovery, Service Mapping, and CMDB governance.
Hands-on experience with Flow Designer, Business Rules, Script Includes, and IntegrationHub.
Experience with REST/SOAP APIs, MID Server, and enterprise integrations.
Knowledge of ATF, upgrades, performance optimization, and release management.
Strong stakeholder management and architecture governance experience.
ITIL, Agile, and DevOps knowledge.

Good to Have:

Utility or regulated enterprise experience.
Event Management/AIOps and Vulnerability Response.
Managed services and large-scale enterprise implementations.

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More about this job

Responsibilities

Lead end-to-end ServiceNow architecture and solution delivery across ITSM, ITOM, CMDB, and SecOps, including integrations, platform governance, and technical performance. Define scalable designs and strategies, guide implementation and release practices, and collaborate with stakeholders, architects, and delivery teams.

Requirements

Requires 10–15+ years of overall IT experience and strong ServiceNow architecture expertise across ITSM, ITOM, CMDB, and SecOps. Candidates should have hands-on experience with ServiceNow development and integrations, knowledge of CSDM, Discovery, governance, upgrades, and performance optimization, and familiarity with ITIL, Agile, and DevOps.

Skills

ServiceNow Architecture
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Flow Designer
Business Rules
Script Includes
IntegrationHub
REST/SOAP APIs
MID Server
ATF
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service-Level Agreements
Discovery
Service Mapping
Event Management
Security Incident Response
Vulnerability Response
REST
SOAP
MID Server
IntegrationHub
Flow Designer
Business Rules
Script Includes
Automated Test Framework
Release Management
ITIL
Agile
DevOps
AIOps

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