Jobs in Canada

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Added 14 mins ago
MA
Business Analyst
MSH Americas - Diot-Siaci Group
Canada
- Contract
Jira or similar tools used for Agile or sprint-based delivery.
Added 14 mins ago
MF
Solution Architect, Digital
Momentum Financial Services Group
Toronto, ON
- Full-time
Lead architecture and design reviews, and hold delivery teams accountable to agreed patterns and standards.
Added 14 mins ago
IC
Project Manager
Infotek Consulting Inc.
Toronto, ON
- $70 to $73 CAD / hour
- Contract
We are seeking an experienced IT Project Manager to lead a high-priority Call Centre Migration initiative within a large financial institution.
Added 14 mins ago
K
Senior Project Manager
Klick
Toronto, ON
- Full-time
Lead project delivery across multiple initiatives, managing scope, schedule, budget, risk, and quality.
Added 15 mins ago
UKG Pro WFM Timekeeping Lead- Manager
EY
Toronto, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · AB · Calgary, AB
To qualify for the role, you must have:
Added 15 mins ago
UKG Pro WFM Technical Integrations (Dell Boomi Lead)- Manager
EY
Winnipeg, MB · Toronto, ON · Montreal, QC · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
To qualify for the role, you must have:
Added 30 mins ago
Logistics Project Manager - Montreal
Nordex Group
Montreal, QC
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 30 mins ago
TS
Senior UX Designer
Technical Safety BC
Vancouver, BC
- Full-time
Lead the design of accessible, intuitive, and effective digital experiences across Technical Safety BC's digital platforms.
Added 44 mins ago
MA
Business Analyst
MSH Americas - Diot-Siaci Group
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
Jira or similar tools used for Agile or sprint-based delivery.
Added 44 mins ago
U
Insurance Business Analyst
UST
ON · Ontario, Canada
- Full-time
As a consultant, you will diagnose business problems and lead analysis and transformation work for insurance clients across underwriting, claims, distribution, policy administration, and…
Added 44 mins ago
H
UAT lead
Hays
Toronto, ON
- Contract
We are seeking an experienced UAT (User Acceptance Testing) Lead to lead end-to-end User Acceptance Testing activities for large-scale banking and financial services initiatives. The ideal…
Added 44 mins ago
MA
Business Analyst
MSH Americas - Diot-Siaci Group
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
Jira or similar tools used for Agile or sprint-based delivery.
Added 44 mins ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Experience with Agile/Scrum delivery models and Time & Material (T&M) cadence.
Added 44 mins ago
AI
ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)
Apptoza Inc.
Vancouver, BC
- Full-time
…strategy, data model, platform roadmap, upgrade approach and delivery…
Added 44 mins ago
NN
Logistics Project Manager - Montreal
Nordex North America
Montreal, QC
- Full-time
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 44 mins ago
SM
Director and Technical Lead Data Science & Innovation GEMINI
St. Michael's Hospital
Toronto, ON
- Full-time
The Technical Lead and Director, GEMINI Data Science and Innovation will lead GEMINI’s efforts in accelerating research and innovation using hospital data by leveraging technology,…
Added 44 mins ago
MA
Business Analyst
MSH Americas - Diot-Siaci Group
Calgary, AB
- $95,000 to $110,000 CAD / year
- Full-time
Jira or similar tools used for Agile or sprint-based delivery.
Added 44 mins ago
R
Senior Director, Information Security and End-User Technology (T & I) (Telework/Hybrid)
Radio-Canada
Toronto, ON
- Full-time
…world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it…
Added 44 mins ago
Technology Lead
Infosys
ON
Experience supporting Agile, Scrum, Waterfall, and SDLC delivery models.
Added 44 mins ago
UO
Automation Analyst, Capital Projects
University of British Columbia
Vancouver, BC · UBCV | Campus & Community Planning (CCP)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…active role in project design and acts as functional project lead during implementation…
Added 44 mins ago
T
Software Engineer III - IVR
TD
Toronto, ON
- Full-time
In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
Added 44 mins ago
M
Gestionnaire principal(e) de portefeuille / Principal Portfolio Manager
McKesson
Montreal, QC
- Full-time
Added 1 hour ago
Solution Architect, Digital
Momentum Financial Services Group
Toronto, ON
Lead architecture and design reviews, and hold delivery teams accountable to agreed patterns and standards.
Added 1 hour ago
IC
Product Delivery Enablement, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The Product Delivery Enablement Lead enables effective delivery across a complex portfolio of product and technology initiatives by bringing the planning, reporting and governance practices…
Added 1 hour ago
UT
Site Reliability Engineer
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Location: Toronto, ON - Hybrid, 4 days per week onsite

Apptoza Inc.

ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with expert ServiceNow architecture, implementation, enhancement and application management.
Posting language: English
Posted: Nov 13, 2026

Original job description

Role: ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)

Location: Vancouver, BC Onsite

Job Description

Role Overview

The person will own end-to-end ServiceNow solution architecture for the account, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role defines architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards.

Key Accountabilities

Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related capabilities.

Translate business requirements, application management scope, enhancement demand and operational pain points into scalable designs.

Define architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, governance and upgrade roadmap.

Lead ITSM design for incident, problem, change, request, knowledge, catalog, SLA, major incident and reporting.

Lead ITOM architecture for Discovery, Service Mapping, event/alert integrations, service health and CMDB population.

Define CMDB governance, CI class model, relationships, reconciliation, quality controls, ownership and integrations.

Provide SecOps guidance for security incident response, vulnerability response, integrations and risk-based remediation.

Design integrations using REST/SOAP, MID Server, IntegrationHub, monitoring tools, identity platforms, DevOps tools and reporting platforms.

Guide technical teams on configuration, scripting, workflows, Flow Designer, integrations, ATF and engineering best practices.

Review enhancements, defects, releases and changes for maintainability, performance, security, compliance and upgrade safety.

Define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and improvement.

Support proposals, estimation, transition, knowledge transfer, risks, dependencies and delivery quality.

Experience Required

Executive communication with customer stakeholders, tower leads, architects, service owners and delivery leadership.

Minimum 10-15 years of IT experience with expert ServiceNow architecture, implementation, enhancement and application management.

Architecture across ITSM, ITOM, CMDB and SecOps.

Platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP and Portal/Workspace concepts.

CSDM-aligned CMDB, Discovery, Service Mapping, CI lifecycle, reconciliation, certification and governance.

ITSM process design across incident, problem, change, request, catalog, knowledge, SLA and reporting.

SecOps security incident and vulnerability response experience preferred.

ITOM Discovery, Service Mapping, Event Management/AIOps and service health preferred.

Architecture governance, design reviews, release planning, upgrades, instance health and performance optimization.

Agile Development, ATF, DevOps integrations, source control, testing and release management preferred.

Utility, regulated enterprise, SaaS governance or managed services experience preferred.

Technical Skills

ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.

CSDM, CMDB governance, Discovery, Service Mapping, Event Management/AIOps and service graph.

Incident, problem, change, request, catalog, knowledge, SLA, major incident and reporting design.

Security Incident Response, Vulnerability Response and security tool integrations.

Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow.

IntegrationHub, MID Server, REST/SOAP and enterprise integration patterns.

Workspace/Service Portal, UI Builder awareness, ACLs, roles, groups, data policies and security.

ATF, upgrades, instance health, performance tuning, release and technical debt management.

Agile, DevOps, Jira/Azure DevOps/Git and managed services operations.

ITIL, metrics, operational reporting, compliance and audit support.

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More about this job

Responsibilities

Own end-to-end ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps, defining platform governance, data models, integrations, security, and the roadmap. Lead solution design and technical teams, while overseeing releases, upgrades, quality, performance, and continuous improvement.

Requirements

Requires 10–15 years of IT experience and expert-level ServiceNow architecture, implementation, enhancement, and application management experience across ITSM, ITOM, CMDB, and SecOps. Strong knowledge of CSDM, integrations, platform configuration and scripting, governance, and stakeholder communication is expected; SecOps, regulated enterprise, and DevOps experience are preferred.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Security Operations
CSDM
CMDB Governance
Discovery
Service Mapping
Event Management
IntegrationHub
MID Server
REST/SOAP Integrations
Flow Designer
ITIL
Automated Test Framework

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
AIOps
IntegrationHub
MID Server
REST
SOAP
Flow Designer
Business Rules
Script Includes
Client Scripts
UI Policies
Service Portal
UI Builder
Access Control Lists
Automated Test Framework
ITIL
Agile Development
DevOps
Jira
Azure DevOps
Git
Release Management

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Work requirements

Jobs in Canada