Jobs in Canada

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Added 13 mins ago
U
Insurance Business Analyst
UST
ON · Ontario, Canada
- Full-time
Data and AI: analytics strategy, data platforms, generative AI use cases in service and claims
Added 13 mins ago
RI
Data Access Management Governance Lead
Raas Infotek
Toronto, ON
- Contract
Role : Data Access Management Governance Lead
Added 13 mins ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a skilled Data Process Consultant with a strong background in data architecture and engineering, process engineering, and technical program governance. The ideal…
Added 13 mins ago
AI
Solutions Architect
Aptino, Inc.
Toronto, ON
- Contract
We are looking for an experienced AMI Solution Architect to lead enterprise architecture and digital transformation initiatives within the Utilities domain. The ideal candidate will have…
Added 13 mins ago
R
Senior Manager, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…high-value transactions and strategic initiatives. You will lead a team of two, oversee lease administration, manage critical reporting and maintain strict data integrity and thorough…
Added 13 mins ago
OI
Manager, Business Information and Analytics
Ottawa International Airport Authority YOW / Administration de l'aéroport international d'Ottawa YOW
Ottawa, ON
- Full-time
This role is responsible to lead the Authority’s enterprise reporting, performance measurement, business intelligence and analytics capabilities. The position serves as a strategic partner…
Added 13 mins ago
C
Identity and Access Management Consultant (Contract)
CoreFactor
Toronto, ON · Etobicoke, ON
- Contract
The Identity and Access Management Consultant will lead our clients IAM strategy, governance, transformation, and operations. The role is accountable for strengthening identity governance,…
Added 13 mins ago
AI
SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
The person will lead Microsoft SQL Server database administration, production support, operational governance and database service delivery. The role requires hands-on SQL DBA expertise,…
Added 13 mins ago
OI
Principal functional SME– Retail & Athleisure Planning
OKAYA INFOCOM
Vancouver, BC
- Full-time
Required Strategic Domain Expertise (Must have deep knowledge in at least TWO of the following): · Core Platform Expertise (Must have strong depth in at least ONE):
Added 13 mins ago
AI
ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)
Apptoza Inc.
Vancouver, BC
- Full-time
…related platform capabilities. The role defines architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery…
Added 13 mins ago
AI
Microsoft 365 Technical Lead / SharePoint & Power Platform Lead
Apptoza Inc.
Vancouver, BC
- Full-time
Role: Microsoft 365 Technical Lead / SharePoint & Power Platform Lead
Added 13 mins ago
E
Senior Manager, Market Intelligence & Strategic Insights (Supply Chain)
Equinix
Toronto, ON
- Full-time
…chain, market intelligence, and equipment risk efforts for data center capital projects, always in partnership with GDC. The role protects project cost and schedule by anticipating changes…
Added 13 mins ago
SM
Director and Technical Lead Data Science & Innovation GEMINI
St. Michael's Hospital
Toronto, ON
- Full-time
The Technical Lead and Director, GEMINI Data Science and Innovation will lead GEMINI’s efforts in accelerating research and innovation using hospital data by leveraging technology,…
Added 13 mins ago
R
Solution Architect – ERP Portfolio
Raise
Calgary, AB
- Full-time
…across key initiatives - including Airtelligent, Coupa P2P, and Data Loss Prevention (DLP) - ensuring every solution is secure, scalable, integrated, and aligned with our client’s…
Added 13 mins ago
R
Senior Director, Information Security and End-User Technology (T & I) (Telework/Hybrid)
Radio-Canada
Toronto, ON
- Full-time
The mission of this strategic role is to protect information assets, data, digital heritage, and production and broadcasting infrastructure across all platforms, while ensuring seamless,…
Added 14 mins ago
Technology Lead
Infosys
ON
As a Technology Lead, you will act as a validation and quality assurance expert and review the functionality of existing systems. You will conduct requirement analysis, define test strategy…
Added 14 mins ago
M
Directeur(trice), Stratégie de formation et optimisation des processus/ Director, Training Strategy & Process Enablement
Moderna
Laval, QC
- Full-time
Added 14 mins ago
M
Gestionnaire principal(e) de portefeuille / Principal Portfolio Manager
McKesson
Montreal, QC
- Full-time
Added 30 mins ago
C
Senior Manager, Marketing Data & Analytics
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Own marketing data governance in partnership with Marketing Ops, including metric definitions, tracking standards and data quality.
Added 30 mins ago
Solution Architect, Digital
Momentum Financial Services Group
Toronto, ON
Design pragmatic patterns for integrating AI and machine-learning capabilities into digital products, including data, guardrail, and governance considerations.
Added 30 mins ago
IC
Product Delivery Enablement, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The Product Delivery Enablement Lead enables effective delivery across a complex portfolio of product and technology initiatives by bringing the planning, reporting and governance practices…
Added 43 mins ago
UT
Site Reliability Engineer
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Location: Toronto, ON - Hybrid, 4 days per week onsite
Added 44 mins ago
PF
Directeur·trice de l'architecture logicielle | Head of Software Architecture
Power Factors
Remote, Canada
- Remote
Added 44 mins ago
Senior Buyer
QinetiQ
Medicine Hat, AB
Lead commercial negotiations with assigned suppliers covering pricing, lead times, delivery schedules and commercial terms within delegated authority.
Added 44 mins ago
MN
Procurement Manager
March Networks
Remote, Canada
- Full-time
- Remote
Lead, coach, and develop a small team, setting clear goals, priorities, and performance expectations aligned with SSS LOB objectives.

Apptoza Inc.

ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with expert ServiceNow architecture, implementation, enhancement and application management.
Posting language: English
Posted: Nov 13, 2026

Original job description

Role: ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)

Location: Vancouver, BC Onsite

Job Description

Role Overview

The person will own end-to-end ServiceNow solution architecture for the account, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role defines architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards.

Key Accountabilities

Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related capabilities.

Translate business requirements, application management scope, enhancement demand and operational pain points into scalable designs.

Define architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, governance and upgrade roadmap.

Lead ITSM design for incident, problem, change, request, knowledge, catalog, SLA, major incident and reporting.

Lead ITOM architecture for Discovery, Service Mapping, event/alert integrations, service health and CMDB population.

Define CMDB governance, CI class model, relationships, reconciliation, quality controls, ownership and integrations.

Provide SecOps guidance for security incident response, vulnerability response, integrations and risk-based remediation.

Design integrations using REST/SOAP, MID Server, IntegrationHub, monitoring tools, identity platforms, DevOps tools and reporting platforms.

Guide technical teams on configuration, scripting, workflows, Flow Designer, integrations, ATF and engineering best practices.

Review enhancements, defects, releases and changes for maintainability, performance, security, compliance and upgrade safety.

Define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and improvement.

Support proposals, estimation, transition, knowledge transfer, risks, dependencies and delivery quality.

Experience Required

Executive communication with customer stakeholders, tower leads, architects, service owners and delivery leadership.

Minimum 10-15 years of IT experience with expert ServiceNow architecture, implementation, enhancement and application management.

Architecture across ITSM, ITOM, CMDB and SecOps.

Platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP and Portal/Workspace concepts.

CSDM-aligned CMDB, Discovery, Service Mapping, CI lifecycle, reconciliation, certification and governance.

ITSM process design across incident, problem, change, request, catalog, knowledge, SLA and reporting.

SecOps security incident and vulnerability response experience preferred.

ITOM Discovery, Service Mapping, Event Management/AIOps and service health preferred.

Architecture governance, design reviews, release planning, upgrades, instance health and performance optimization.

Agile Development, ATF, DevOps integrations, source control, testing and release management preferred.

Utility, regulated enterprise, SaaS governance or managed services experience preferred.

Technical Skills

ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.

CSDM, CMDB governance, Discovery, Service Mapping, Event Management/AIOps and service graph.

Incident, problem, change, request, catalog, knowledge, SLA, major incident and reporting design.

Security Incident Response, Vulnerability Response and security tool integrations.

Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow.

IntegrationHub, MID Server, REST/SOAP and enterprise integration patterns.

Workspace/Service Portal, UI Builder awareness, ACLs, roles, groups, data policies and security.

ATF, upgrades, instance health, performance tuning, release and technical debt management.

Agile, DevOps, Jira/Azure DevOps/Git and managed services operations.

ITIL, metrics, operational reporting, compliance and audit support.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own end-to-end ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps, defining platform governance, data models, integrations, security, and the roadmap. Lead solution design and technical teams, while overseeing releases, upgrades, quality, performance, and continuous improvement.

Requirements

Requires 10–15 years of IT experience and expert-level ServiceNow architecture, implementation, enhancement, and application management experience across ITSM, ITOM, CMDB, and SecOps. Strong knowledge of CSDM, integrations, platform configuration and scripting, governance, and stakeholder communication is expected; SecOps, regulated enterprise, and DevOps experience are preferred.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Security Operations
CSDM
CMDB Governance
Discovery
Service Mapping
Event Management
IntegrationHub
MID Server
REST/SOAP Integrations
Flow Designer
ITIL
Automated Test Framework

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
AIOps
IntegrationHub
MID Server
REST
SOAP
Flow Designer
Business Rules
Script Includes
Client Scripts
UI Policies
Service Portal
UI Builder
Access Control Lists
Automated Test Framework
ITIL
Agile Development
DevOps
Jira
Azure DevOps
Git
Release Management

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Work requirements

Jobs in Canada