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LV
ASSISTANT MANAGER-EN
La Vie En Rose
Regina, SK
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
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LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Alma, QC
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
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PI
Administrative Coordinator
Pinchin in Canada
Mississauga, ON
- Full-time
Strong customer service skills and professional telephone etiquette.
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TS
Senior UX Designer
Technical Safety BC
Vancouver, BC
- Full-time
Champion user-centered design practices and advocate for customer needs throughout product and service development.
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SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Gatineau, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Bilingual Veterinary Partner Support Coordinator (French/English)
Trupanion
Vancouver, BC
- Full-time
Trupanion is seeking a dedicated and customer-focused Bilingual Veterinary Partner Support Coordinator (French/English) to join our Partner Support Team. In this role, you will provide…
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Senior AI Programmer | Programmeur en IA senior
NBCUniversal
Montreal, QC
- Full-time
…Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television…
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Technicien Service à la clientèle / Customer Service Technician
EXFO
Quebec, QC
- Full-time
Mode de travail hybride : 3 jours par semaine en présentiel · Hybrid Work Model: 3 days per week onsite
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TZ
Supervisor, Marketing and Communications (TZWC)
Toronto Zoo
Toronto, ON
- $79,056 to $89,000 CAD / year
- Full-time
Added 15 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Georges, QC · St-Georges, QC
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 15 mins ago
BC
Intern, Financial Reporting & Insights (Winter 2027)
BDO Canada
Montreal, QC
- Full-time
…our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a…
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Senior Business Analyst
UST
ON · Ontario, Canada
- Full-time
Experience communicating frequently with clients and stakeholders in a customer service setting
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Channel Development Manager
Survalent
Toronto, ON
- Full-time
…use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System…
Added 15 mins ago
LV
KEY HOLDER-EN
La Vie En Rose
Quebec, QC
- Full-time
You listen to your customers’ needs to provide the very best service;
Added 15 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Mississauga, ON
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 15 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 15 mins ago
OI
Manager, Business Information and Analytics
Ottawa International Airport Authority YOW / Administration de l'aéroport international d'Ottawa YOW
Ottawa, ON
- Full-time
Excellent customer service skills with the ability to understand and meet client needs
Added 15 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Thetford Mines, QC
- Full-time
You listen to customers’ needs to provide exceptional customer service;
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PP
Account Manager
Preston Phipps Inc
Dartmouth, NS
- Full-time
…process information well in a dynamic environment focused on customer…
Added 15 mins ago
PC
Mechanical Engineering Co-op Student - May 2027
Parkland Corporation
Burnaby, BC
- Full-time
As a member of the Technical Services team supporting the Refinery, you will work to maintain safe, reliable, and profitable operation of the refinery. This will include support for repair,…
Added 15 mins ago
AI
SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
…administration, production support, operational governance and database service delivery. The role requires hands-on SQL DBA expertise, leadership, troubleshooting, availability management,…
Added 15 mins ago
GE
Manufacturing Engineering Specialist
G&W Electric Co.
Brampton, ON
- Full-time
G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our…
Added 15 mins ago
AI
ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)
Apptoza Inc.
Vancouver, BC
- Full-time
Executive communication with customer stakeholders, tower leads, architects, service owners and delivery leadership.
Added 15 mins ago
AI
Microsoft 365 Technical Lead / SharePoint & Power Platform Lead
Apptoza Inc.
Vancouver, BC
- Full-time
Good communication skills with ability to interact with business users, customer stakeholders, architects, service owners, technical teams and support teams.
Added 15 mins ago
IC
Business Development Manager
ICC Compliance Center Inc
New Westminster, BC · Delta, British Columbia
- Full-time
…compliance products and services. You will have an existing customer base to develop, room to build new business, and access to customer service and technical specialists who can help you…

Apptoza Inc.

ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with expert ServiceNow architecture, implementation, enhancement and application management.
Posting language: English
Posted: Nov 13, 2026

Original job description

Role: ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)

Location: Vancouver, BC Onsite

Job Description

Role Overview

The person will own end-to-end ServiceNow solution architecture for the account, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role defines architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery standards.

Key Accountabilities

Own ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps and related capabilities.

Translate business requirements, application management scope, enhancement demand and operational pain points into scalable designs.

Define architecture principles, CSDM/CMDB strategy, data model, integration patterns, security model, governance and upgrade roadmap.

Lead ITSM design for incident, problem, change, request, knowledge, catalog, SLA, major incident and reporting.

Lead ITOM architecture for Discovery, Service Mapping, event/alert integrations, service health and CMDB population.

Define CMDB governance, CI class model, relationships, reconciliation, quality controls, ownership and integrations.

Provide SecOps guidance for security incident response, vulnerability response, integrations and risk-based remediation.

Design integrations using REST/SOAP, MID Server, IntegrationHub, monitoring tools, identity platforms, DevOps tools and reporting platforms.

Guide technical teams on configuration, scripting, workflows, Flow Designer, integrations, ATF and engineering best practices.

Review enhancements, defects, releases and changes for maintainability, performance, security, compliance and upgrade safety.

Define platform roadmap, governance forums, demand prioritization, release cadence, technical debt remediation and improvement.

Support proposals, estimation, transition, knowledge transfer, risks, dependencies and delivery quality.

Experience Required

Executive communication with customer stakeholders, tower leads, architects, service owners and delivery leadership.

Minimum 10-15 years of IT experience with expert ServiceNow architecture, implementation, enhancement and application management.

Architecture across ITSM, ITOM, CMDB and SecOps.

Platform configuration, scripting, Flow Designer, IntegrationHub, MID Server, REST/SOAP and Portal/Workspace concepts.

CSDM-aligned CMDB, Discovery, Service Mapping, CI lifecycle, reconciliation, certification and governance.

ITSM process design across incident, problem, change, request, catalog, knowledge, SLA and reporting.

SecOps security incident and vulnerability response experience preferred.

ITOM Discovery, Service Mapping, Event Management/AIOps and service health preferred.

Architecture governance, design reviews, release planning, upgrades, instance health and performance optimization.

Agile Development, ATF, DevOps integrations, source control, testing and release management preferred.

Utility, regulated enterprise, SaaS governance or managed services experience preferred.

Technical Skills

ServiceNow ITSM, ITOM, CMDB, SecOps and platform architecture.

CSDM, CMDB governance, Discovery, Service Mapping, Event Management/AIOps and service graph.

Incident, problem, change, request, catalog, knowledge, SLA, major incident and reporting design.

Security Incident Response, Vulnerability Response and security tool integrations.

Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, Flow Designer and Workflow.

IntegrationHub, MID Server, REST/SOAP and enterprise integration patterns.

Workspace/Service Portal, UI Builder awareness, ACLs, roles, groups, data policies and security.

ATF, upgrades, instance health, performance tuning, release and technical debt management.

Agile, DevOps, Jira/Azure DevOps/Git and managed services operations.

ITIL, metrics, operational reporting, compliance and audit support.

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More about this job

Responsibilities

Own end-to-end ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps, defining platform governance, data models, integrations, security, and the roadmap. Lead solution design and technical teams, while overseeing releases, upgrades, quality, performance, and continuous improvement.

Requirements

Requires 10–15 years of IT experience and expert-level ServiceNow architecture, implementation, enhancement, and application management experience across ITSM, ITOM, CMDB, and SecOps. Strong knowledge of CSDM, integrations, platform configuration and scripting, governance, and stakeholder communication is expected; SecOps, regulated enterprise, and DevOps experience are preferred.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Security Operations
CSDM
CMDB Governance
Discovery
Service Mapping
Event Management
IntegrationHub
MID Server
REST/SOAP Integrations
Flow Designer
ITIL
Automated Test Framework

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Event Management
AIOps
IntegrationHub
MID Server
REST
SOAP
Flow Designer
Business Rules
Script Includes
Client Scripts
UI Policies
Service Portal
UI Builder
Access Control Lists
Automated Test Framework
ITIL
Agile Development
DevOps
Jira
Azure DevOps
Git
Release Management

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Work requirements

Jobs in Canada