Jobs in Canada

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Added 2 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
The person will be responsible for leading IBM TRIRIGA / IBM Maximo Real Estate and Facilities application delivery, working with business analysts, architects, end users and support teams…
Added 2 mins ago
CO
2026-80 Community Program Attendant
City of Dawson Creek
Dawson Creek, BC
- Part-time
…supervision, prepares lesson plans when required, and may assist or lead other staff and contractors in program…
Added 2 mins ago
R&
Executive Housekeeper - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- $62,000 CAD / year
- Full-time
Lead by example as a proactive member of the Housekeeping Leadership Team.
Added 2 mins ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
With the Housekeeping Leadership Team manage the operations of the housekeeping department. Lead by example and be a pro-active member of the Housekeeping Leadership Team.
Added 2 mins ago
CO
2026-84 IT Manager
City of Dawson Creek
Dawson Creek, BC
- Full-time
Lead the planning, development, administration, and continuous improvement of the City's technology services, infrastructure, cybersecurity program, and operational technology environments.
Added 2 mins ago
GC
GCAN Inventory Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
The Inventory Analyst will play a key role in managing and enhancing inventory planning processes and policies within one of our central Inventory teams to maintain exceptional product…
Added 2 mins ago
PD
Senior Quality Assurance Analyst
Pollard Digital Solutions
Winnipeg, MB
- Full-time
Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From…
Added 2 mins ago
K
Contract Logistics Inventory Manager
Kuehne+Nagel
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Lead annual physical inventories and stock counts while maintaining accurate inventory records and reconciliations.
Added 2 mins ago
CÉ
Directeur·trice, Ventes et Opérations des magasins-Director, Sales and Store Operations
Corbeil Électroménagers
Laval, QC
- Full-time
Oversee the Construction & Facilities department and lead its manager
Added 2 mins ago
PC
Business Planning, Analysis & Insights Manager
PwC Canada
Toronto, ON
- Full-time
Lead the development of fiscal year resource planning in collaboration with LoS Resource Management and business leaders
Added 2 mins ago
L
Senior Product Manager based in Canada/USA (Full-time)
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 2 mins ago
L
Senior Product Manager based in Canada/USA (Full-time) - Remote
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 2 mins ago
Senior Manager, Finance Transformation
Phantom Screens
Abbotsford, BC
Phantom Screens is the top-selling retractable screen brand in the world. Our Finance team is ready for its next chapter, and we want you to lead it.
Added 32 mins ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
…solutions, implement customizations, and support delivery across the application…
Added 32 mins ago
AC
Project & Content Manager
Anthem Creative
AB · Edmonton, AB
- Full-time
Lead client communications when it comes to running projects, including gathering information, coordinating meetings, facilitating revisions and overseeing project execution from start to…
Added 32 mins ago
A
Director, Front Office
AccorHotel
Vancouver, BC
- Full-time
Lead with purpose. Inspire exceptional service. Preserve an icon.
Added 32 mins ago
Category Specialist, Contingent Workforce
Trans Mountain
Calgary, AB
…Contingent Workforce category strategy, including category planning, strategic sourcing, competitive procurement, contract formation and supplier commercial governance. Working across…
Added 32 mins ago
Contingent Workforce Coordinator (Contract)
Trans Mountain
Calgary, AB
Reports to: Lead Contracts Specialist, Contingent Workforce
Added 32 mins ago
Contracts & Contingent WF Analyst (Contract)
Trans Mountain
Calgary, AB
Reports to: Lead Contracts Specialist, Contingent Workforce
Added 32 mins ago
J
Finance Director, Canada
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Lead the preparation, management, consolidation, and delivery of the annual financial plan, reforecasts, and long-range planning efforts.
Added 47 mins ago
MT
Maintenance Manager
Midland Transport
Dieppe, NB
- Full-time
Lead maintenance operations across multiple Atlantic maintenance facilities.
Added 47 mins ago
P
Project Support Services - Suppliers
PTAG
Chalk River, ON
- Contract
Our vision is to support global leaders in the selection, planning, and execution of their major initiatives.
Added 47 mins ago
TU
Programmer Analyst I-2
The University of British Columbia
Vancouver, BC
- $6,631.67 to $9,533.25 CAD / month
- Full-time
Please provide a cover letter with your application.
Added 47 mins ago
Account Executive (U.S. Skilled Market)
AlayaCare
Toronto, ON
At AlayaCare, our hybrid model includes two designated in-office collaboration days per week, Mondays and Wednesdays
Added 47 mins ago
NM
Surveyor, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $87,000 to $116,000 CAD / year
- Full-time
…operation by delivering accurate survey data that enables mine planning, development, and production activities. You'll contribute to the integrity of mine survey information and help…

Apptoza Inc.

ServiceNow Technical Lead

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
Posting language: English
Posted: Nov 13, 2026

Original job description

ServiceNow Technical Lead

Workplace type: Vancouver, BC

Fulltime –Onsite

Requirement: Immediate

Technical Lead – ServiceNow

10-15 Years

Roles and Responsibilities:

The person will be responsible for leading ServiceNow technical delivery and application management for the BC Hydro Technology tower, with expert-level hands-on ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires strong technical leadership, platform configuration and customization expertise, integration delivery, CMDB/Discovery support, release governance, production issue resolution and coordination with architects, customer stakeholders, offshore teams and vendor support.

Key Accountabilities:

Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities for the BC Hydro account.

Translate business requirements, incidents, service requests, problem records and change requests into technical tasks, solution designs and delivery plans.

Configure and enhance ServiceNow ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.

Lead technical implementation for ITOM capabilities such as Discovery, Service Mapping, event integrations, service health and operational visibility as applicable.

Support CMDB governance and data quality by working on CI classes, relationships, reconciliation, identification rules, data certification and integrations with upstream/downstream systems.

Provide technical support for SecOps capabilities such as security incident response, vulnerability response, remediation workflows and integrations where applicable.

Design, develop and review ServiceNow configurations, scripts, Flow Designer flows, workflows, business rules, script includes, client scripts, UI policies, ACLs and scheduled jobs.

Lead integrations using REST/SOAP APIs, IntegrationHub, MID Server, event sources, monitoring/security tools and enterprise application interfaces.

Guide developers and administrators on platform best practices, code/configuration quality, peer reviews, testing, deployment and operational documentation.

Troubleshoot platform, integration, workflow, CMDB, Discovery, service mapping, performance and access/security issues, and drive root cause analysis and permanent fixes.

Participate in release planning, change implementation, upgrade validation, Automated Test Framework execution and post-production support.

Prepare and maintain technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documents.

Experience required:

Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams.

Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.

Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently.

Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow.

Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.

Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.

Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates.

Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred.

Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations.

Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support.

Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.

Technical Skills:

ServiceNow ITSM, ITOM, CMDB, SecOps and platform technical leadership.

Incident, problem, change, request, service catalog, knowledge, SLA, major incident and operational reporting configuration.

Discovery, Service Mapping, Event Management / AIOps, CMDB population and operational visibility concepts.

CSDM, CMDB governance, CI classes, relationships, reconciliation, identification rules, data certification and data quality controls.

ServiceNow SecOps: security incident response, vulnerability response, remediation workflows and security tool integration awareness.

ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer and Workflow.

IntegrationHub, MID Server, REST/SOAP APIs, import sets, transform maps, web services and enterprise integration patterns.

Service Portal / Workspace / UI Builder awareness, roles/groups, ACLs, platform security and user access troubleshooting.

Automated Test Framework, upgrade validation, platform health, performance tuning, release management and technical debt remediation.

ITIL, Agile delivery, DevOps integrations, Jira/Azure DevOps/Git awareness and managed services operations.

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More about this job

Responsibilities

Lead technical delivery and application management for ServiceNow ITSM, ITOM, CMDB, SecOps, and related platform capabilities, including configuration, integrations, governance, and production support. Guide technical teams and coordinate with architects, customer stakeholders, offshore teams, and vendors while overseeing releases, troubleshooting, documentation, and continuous improvement.

Requirements

Requires 10–15 years of IT experience and expert hands-on ServiceNow delivery across ITSM, ITOM, CMDB, and SecOps, including platform development, scripting, integrations, and managed services support. Strong communication and technical leadership are required; experience with Discovery, Service Mapping, CSDM, security workflows, release management, and regulated or utility environments is preferred.

Skills

ServiceNow ITSM
ServiceNow ITOM
CMDB
SecOps
ServiceNow Scripting
Flow Designer
Discovery
Service Mapping
REST/SOAP APIs
IntegrationHub
MID Server
CMDB Governance
Automated Test Framework
Release Management
ITIL
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
Discovery
Service Mapping
Event Management
AIOps
CSDM
Flow Designer
Business Rules
Script Includes
Client Scripts
IntegrationHub
MID Server
REST APIs
SOAP APIs
Import Sets
Transform Maps
Automated Test Framework
ITIL
Agile
DevOps
Jira
Azure DevOps
Git
Release Management
Vulnerability Response
Managed Services

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Work requirements

Jobs in Canada