Jobs in Canada

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Added 8 mins ago
B
Seed Science Operations Agronomy Manager
BASF
Saskatoon, SK
- Full-time
Executing field trial protocols and supporting the delivery of high-quality, reliable data for product advancement.
Added 8 mins ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
…SharePoint-based solutions, implement customizations, and support delivery across the application…
Added 8 mins ago
CC
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Canadian College of Health Leaders - Northwestern Ontario Chapter
AB · Alberta, Canada
- Full-time
…continuum? Cancer Care Alberta (CCA) is seeking a Senior Program Lead (SPL), Provincial Systems, Programs and Performance (PSPP) to join our Executive Leadership Team. Reporting to the…
Added 8 mins ago
BL
Specialist, Events (14-Month Contract)
Borden Ladner Gervais LLP (BLG)
Vancouver, BC
- Full-time
…and ensuring their successful execution from concept through…
Added 8 mins ago
CR
Lead Policy Specialist - Indigenous
Canadian Red Cross
Canada
- Full-time
…Research & Policy within the Office of Indigenous Relations, the Lead, Policy Specialist plays a vital role in advancing Indigenous policy integration across the organization and aligning…
Added 8 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 8 mins ago
MB
Manufacturing Engineering Manager, Biopolymers
Materia Bioworks
Sarnia, ON
- Full-time
…through scale-up to commercial production. In this role, you will lead the team responsible for client projects while remaining technically hands-on, bringing deep, practical knowledge of…
Added 8 mins ago
AR
Branch Manager
ARS Responds Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
Lead, mentor, and motivate a team of project managers, project coordinators, restoration technicians and administrative staff.
Added 8 mins ago
SH
Materials Management Technician - Non-Certified
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Reporting to the Lead - Supply Chain Management, the Materials Management Technician Non-Certified provides customer service to Southern Health-Santé Sud sites and programs. The incumbent…
Added 8 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 8 mins ago
AE
Project Manager, Bridges
Associated Engineering
Calgary, AB
- Full-time
We are looking for a new team leader who will work with our dynamic, multi-discipline group to lead design teams while managing projects within the defined budget, and quality requirements.…
Added 8 mins ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
Reporting to the Senior Vice President, Supply Chain, you will lead end‑to‑end commodity strategy, from demand planning and sourcing to supplier development, contract negotiations, and risk…
Added 8 mins ago
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Customer Fulfillment Specialist
Veolia | North America
Oakville, ON
- Full-time
Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
Added 9 mins ago
B&
HR Business Partner (HRBP)
Black & McDonald Limited
Toronto, ON · Scarborough, ON
- $95,000 to $110,000 CAD / year
- Full-time
Structure: In-office position, 5 days per week
Added 9 mins ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
…automation, operational resiliency, knowledge management and delivery…
Added 9 mins ago
Associate Product Manager
Fleetworthy
Edmonton, AB
Lead the product journey. Communicate a vision, strategy, roadmap, and releases aligned to business outcomes. Drive the product lifecycle from ideation, problem validation, solution…
Added 9 mins ago
J
Finance Director, Canada
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Lead the preparation, management, consolidation, and delivery of the annual financial plan, reforecasts, and long-range planning efforts.
Added 23 mins ago
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Project Support Services - Suppliers
PTAG
Chalk River, ON
- Contract
Our mission is to help our clients achieve successful delivery and efficient operation of their capital projects.
Added 23 mins ago
TU
Programmer Analyst I-2
The University of British Columbia
Vancouver, BC
- $6,631.67 to $9,533.25 CAD / month
- Full-time
Education Delivery Solutions A | Med IT | Faculty of Medicine
Added 24 mins ago
PH
Clinical Nurse Specialist
Providence Healthcare
Vancouver, BC
- Part-time
…and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients,…
Added 24 mins ago
CC
Retail Shift Leader
Canna Cabana
Chatham-Kent, ON · Chatham, ON
- Part-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 24 mins ago
CC
Retail Shift Leader
Canna Cabana
Chatham-Kent, ON · Chatham, ON
- Full-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 24 mins ago
CC
Retail Shift Leader
Canna Cabana
Tisdale, SK
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 37 mins ago
A
Senior Principal Engineer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 37 mins ago
S
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
- Full-time
…automation, operational resiliency, knowledge management and delivery…

Apptoza Inc.

ServiceNow Technical Lead

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
Posting language: English
Posted: Nov 13, 2026

Original job description

ServiceNow Technical Lead

Workplace type: Vancouver, BC

Fulltime –Onsite

Requirement: Immediate

Technical Lead – ServiceNow

10-15 Years

Roles and Responsibilities:

The person will be responsible for leading ServiceNow technical delivery and application management for the BC Hydro Technology tower, with expert-level hands-on ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires strong technical leadership, platform configuration and customization expertise, integration delivery, CMDB/Discovery support, release governance, production issue resolution and coordination with architects, customer stakeholders, offshore teams and vendor support.

Key Accountabilities:

Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities for the BC Hydro account.

Translate business requirements, incidents, service requests, problem records and change requests into technical tasks, solution designs and delivery plans.

Configure and enhance ServiceNow ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.

Lead technical implementation for ITOM capabilities such as Discovery, Service Mapping, event integrations, service health and operational visibility as applicable.

Support CMDB governance and data quality by working on CI classes, relationships, reconciliation, identification rules, data certification and integrations with upstream/downstream systems.

Provide technical support for SecOps capabilities such as security incident response, vulnerability response, remediation workflows and integrations where applicable.

Design, develop and review ServiceNow configurations, scripts, Flow Designer flows, workflows, business rules, script includes, client scripts, UI policies, ACLs and scheduled jobs.

Lead integrations using REST/SOAP APIs, IntegrationHub, MID Server, event sources, monitoring/security tools and enterprise application interfaces.

Guide developers and administrators on platform best practices, code/configuration quality, peer reviews, testing, deployment and operational documentation.

Troubleshoot platform, integration, workflow, CMDB, Discovery, service mapping, performance and access/security issues, and drive root cause analysis and permanent fixes.

Participate in release planning, change implementation, upgrade validation, Automated Test Framework execution and post-production support.

Prepare and maintain technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documents.

Experience required:

Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams.

Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.

Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently.

Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow.

Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.

Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.

Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates.

Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred.

Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations.

Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support.

Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.

Technical Skills:

ServiceNow ITSM, ITOM, CMDB, SecOps and platform technical leadership.

Incident, problem, change, request, service catalog, knowledge, SLA, major incident and operational reporting configuration.

Discovery, Service Mapping, Event Management / AIOps, CMDB population and operational visibility concepts.

CSDM, CMDB governance, CI classes, relationships, reconciliation, identification rules, data certification and data quality controls.

ServiceNow SecOps: security incident response, vulnerability response, remediation workflows and security tool integration awareness.

ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer and Workflow.

IntegrationHub, MID Server, REST/SOAP APIs, import sets, transform maps, web services and enterprise integration patterns.

Service Portal / Workspace / UI Builder awareness, roles/groups, ACLs, platform security and user access troubleshooting.

Automated Test Framework, upgrade validation, platform health, performance tuning, release management and technical debt remediation.

ITIL, Agile delivery, DevOps integrations, Jira/Azure DevOps/Git awareness and managed services operations.

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More about this job

Responsibilities

Lead technical delivery and application management for ServiceNow ITSM, ITOM, CMDB, SecOps, and related platform capabilities, including configuration, integrations, governance, and production support. Guide technical teams and coordinate with architects, customer stakeholders, offshore teams, and vendors while overseeing releases, troubleshooting, documentation, and continuous improvement.

Requirements

Requires 10–15 years of IT experience and expert hands-on ServiceNow delivery across ITSM, ITOM, CMDB, and SecOps, including platform development, scripting, integrations, and managed services support. Strong communication and technical leadership are required; experience with Discovery, Service Mapping, CSDM, security workflows, release management, and regulated or utility environments is preferred.

Skills

ServiceNow ITSM
ServiceNow ITOM
CMDB
SecOps
ServiceNow Scripting
Flow Designer
Discovery
Service Mapping
REST/SOAP APIs
IntegrationHub
MID Server
CMDB Governance
Automated Test Framework
Release Management
ITIL
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
Discovery
Service Mapping
Event Management
AIOps
CSDM
Flow Designer
Business Rules
Script Includes
Client Scripts
IntegrationHub
MID Server
REST APIs
SOAP APIs
Import Sets
Transform Maps
Automated Test Framework
ITIL
Agile
DevOps
Jira
Azure DevOps
Git
Release Management
Vulnerability Response
Managed Services

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Work requirements

Jobs in Canada