Jobs in Canada

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Added 9 mins ago
A
Senior Business Analyst – Budgeting and Forecasting System Replacement
Affinity
New Westminster, BC
- Contract
Lead end-to-end business analysis activities throughout procurement, design, implementation and deployment.
Added 9 mins ago
KE
Director
Kickstart Entertainment
Kelowna, BC
- $124,800 to $135,200 CAD / year
- Full-time
…animated production from script development through final animatic delivery and into animation production. Working closely with the Line Producer, Production team, Creative Leadership,…
Added 9 mins ago
GD
IT Infrastructure Area Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In…
Added 10 mins ago
KE
Director
Kickstart Entertainment
Remote, Canada
- $124,800 to $135,200 CAD / year
- Full-time
- Remote
…animated production from script development through final animatic delivery and into animation production. Working closely with the Line Producer, Production team, Creative Leadership,…
Added 10 mins ago
KE
Director
Kickstart Entertainment
Remote, Canada
- $124,800 to $135,200 CAD / year
- Full-time
- Remote
…animated production from script development through final animatic delivery and into animation production. Working closely with the Line Producer, Production team, Creative Leadership,…
Added 10 mins ago
FC
Manager, Architecture
Fidelity Canada
Toronto, ON
- Full-time
Lead the enterprise, domain and solution architecture teams, providing technical direction and oversight for the design and evolution of technology solutions across business applications,…
Added 10 mins ago
FC
Director, Architecture
Fidelity Canada
Toronto, ON
- Full-time
The successful candidate will combine strong strategic thinking, technical depth and business partnership skills. They will work closely with senior business and technology leaders to…
Added 39 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Ability to lead a technical team, groom developers, review deliverables and ensure timely delivery as per committed deadlines.
Added 39 mins ago
B
Bilingual Regional Director, Cleaning Services (ENG/FR)
BGIS
Montreal, QC
- Full-time
Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality and ensure that the programs and services offered by the organization…
Added 39 mins ago
S
Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 39 mins ago
LS
Senior Director – Project Management Office
Lock Search Group
Markham, ON
- Full-time
…leader will be tasked with leading enterprise-wide project delivery nationally. Nick Kanaan of Lock Search Group is currently engaged to find this new member of their leadership team. We…
Added 39 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Proactively communicate order status, lead times, delivery updates, and alternative solutions to keep projects moving and customers informed.
Added 39 mins ago
M
Events & Community Lead
Mecka.ai
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
Run challenges and benchmarks built on our public sample data, with the research and delivery teams.
Added 54 mins ago
CM
Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
Provides comprehensive risk management, assesses, and manages project constraints and assumptions, and provides PMBOK-recognized technical project expertise.
Added 1 hour ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
The person will be responsible for working with business analysts, architects, technical leads, and end users to understand requirements, design SharePoint-based solutions, implement…
Added 1 hour ago
CR
Lead Policy Specialist - Indigenous
Canadian Red Cross
Canada
- Full-time
…Research & Policy within the Office of Indigenous Relations, the Lead, Policy Specialist plays a vital role in advancing Indigenous policy integration across the organization and aligning…
Added 1 hour ago
MB
Manufacturing Engineering Manager, Biopolymers
Materia Bioworks
Sarnia, ON
- Full-time
…through scale-up to commercial production. In this role, you will lead the team responsible for client projects while remaining technically hands-on, bringing deep, practical knowledge of…
Added 1 hour ago
AE
Project Manager, Bridges
Associated Engineering
Calgary, AB
- Full-time
We are looking for a new team leader who will work with our dynamic, multi-discipline group to lead design teams while managing projects within the defined budget, and quality requirements.…
Added 1 hour ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
Reporting to the Senior Vice President, Supply Chain, you will lead end‑to‑end commodity strategy, from demand planning and sourcing to supplier development, contract negotiations, and risk…
Added 1 hour ago
V|
Customer Fulfillment Specialist
Veolia | North America
Oakville, ON
- Full-time
Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
Added 1 hour ago
B&
HR Business Partner (HRBP)
Black & McDonald Limited
Toronto, ON · Scarborough, ON
- $95,000 to $110,000 CAD / year
- Full-time
Structure: In-office position, 5 days per week
Added 1 hour ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
…automation, operational resiliency, knowledge management and delivery…
Added 1 hour ago
Associate Product Manager
Fleetworthy
Edmonton, AB
Lead the product journey. Communicate a vision, strategy, roadmap, and releases aligned to business outcomes. Drive the product lifecycle from ideation, problem validation, solution…
Added 1 hour ago
J
Finance Director, Canada
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Lead the preparation, management, consolidation, and delivery of the annual financial plan, reforecasts, and long-range planning efforts.
Added 1 hour ago
P
Project Support Services - Suppliers
PTAG
Chalk River, ON
- Contract
Our mission is to help our clients achieve successful delivery and efficient operation of their capital projects.

Apptoza Inc.

ServiceNow Technical Lead

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
Posting language: English
Posted: Nov 13, 2026

Original job description

ServiceNow Technical Lead

Workplace type: Vancouver, BC

Fulltime –Onsite

Requirement: Immediate

Technical Lead – ServiceNow

10-15 Years

Roles and Responsibilities:

The person will be responsible for leading ServiceNow technical delivery and application management for the BC Hydro Technology tower, with expert-level hands-on ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires strong technical leadership, platform configuration and customization expertise, integration delivery, CMDB/Discovery support, release governance, production issue resolution and coordination with architects, customer stakeholders, offshore teams and vendor support.

Key Accountabilities:

Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities for the BC Hydro account.

Translate business requirements, incidents, service requests, problem records and change requests into technical tasks, solution designs and delivery plans.

Configure and enhance ServiceNow ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.

Lead technical implementation for ITOM capabilities such as Discovery, Service Mapping, event integrations, service health and operational visibility as applicable.

Support CMDB governance and data quality by working on CI classes, relationships, reconciliation, identification rules, data certification and integrations with upstream/downstream systems.

Provide technical support for SecOps capabilities such as security incident response, vulnerability response, remediation workflows and integrations where applicable.

Design, develop and review ServiceNow configurations, scripts, Flow Designer flows, workflows, business rules, script includes, client scripts, UI policies, ACLs and scheduled jobs.

Lead integrations using REST/SOAP APIs, IntegrationHub, MID Server, event sources, monitoring/security tools and enterprise application interfaces.

Guide developers and administrators on platform best practices, code/configuration quality, peer reviews, testing, deployment and operational documentation.

Troubleshoot platform, integration, workflow, CMDB, Discovery, service mapping, performance and access/security issues, and drive root cause analysis and permanent fixes.

Participate in release planning, change implementation, upgrade validation, Automated Test Framework execution and post-production support.

Prepare and maintain technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documents.

Experience required:

Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams.

Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.

Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently.

Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow.

Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.

Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.

Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates.

Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred.

Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations.

Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support.

Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.

Technical Skills:

ServiceNow ITSM, ITOM, CMDB, SecOps and platform technical leadership.

Incident, problem, change, request, service catalog, knowledge, SLA, major incident and operational reporting configuration.

Discovery, Service Mapping, Event Management / AIOps, CMDB population and operational visibility concepts.

CSDM, CMDB governance, CI classes, relationships, reconciliation, identification rules, data certification and data quality controls.

ServiceNow SecOps: security incident response, vulnerability response, remediation workflows and security tool integration awareness.

ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer and Workflow.

IntegrationHub, MID Server, REST/SOAP APIs, import sets, transform maps, web services and enterprise integration patterns.

Service Portal / Workspace / UI Builder awareness, roles/groups, ACLs, platform security and user access troubleshooting.

Automated Test Framework, upgrade validation, platform health, performance tuning, release management and technical debt remediation.

ITIL, Agile delivery, DevOps integrations, Jira/Azure DevOps/Git awareness and managed services operations.

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More about this job

Responsibilities

Lead technical delivery and application management for ServiceNow ITSM, ITOM, CMDB, SecOps, and related platform capabilities, including configuration, integrations, governance, and production support. Guide technical teams and coordinate with architects, customer stakeholders, offshore teams, and vendors while overseeing releases, troubleshooting, documentation, and continuous improvement.

Requirements

Requires 10–15 years of IT experience and expert hands-on ServiceNow delivery across ITSM, ITOM, CMDB, and SecOps, including platform development, scripting, integrations, and managed services support. Strong communication and technical leadership are required; experience with Discovery, Service Mapping, CSDM, security workflows, release management, and regulated or utility environments is preferred.

Skills

ServiceNow ITSM
ServiceNow ITOM
CMDB
SecOps
ServiceNow Scripting
Flow Designer
Discovery
Service Mapping
REST/SOAP APIs
IntegrationHub
MID Server
CMDB Governance
Automated Test Framework
Release Management
ITIL
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
Discovery
Service Mapping
Event Management
AIOps
CSDM
Flow Designer
Business Rules
Script Includes
Client Scripts
IntegrationHub
MID Server
REST APIs
SOAP APIs
Import Sets
Transform Maps
Automated Test Framework
ITIL
Agile
DevOps
Jira
Azure DevOps
Git
Release Management
Vulnerability Response
Managed Services

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Work requirements

Jobs in Canada