Jobs in Canada

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Added 1 min ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 1 min ago
CH
Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
…develop a regional strategy in collaboration with marketing and lead the growth of our Cardinal branded surgical and specialty products across the province of Ontario. Leading, coaching and…
Added 1 min ago
WI
Analyst, Building Performance
WSP in Canada
AB · Alberta, Canada
- Full-time
Lead and support building performance projects that improve the energy efficiency, functionality, reliability, and performance of new and existing buildings.
Added 1 min ago
CM
Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
Provides comprehensive risk management, assesses, and manages project constraints and assumptions, and provides PMBOK-recognized technical project expertise.
Added 1 min ago
SI
Retail Print & Services Supervisor
Staples Inc.
AB · AB, Canada
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 16 mins ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
The person will be responsible for working with business analysts, architects, technical leads, and end users to understand requirements, design SharePoint-based solutions, implement…
Added 16 mins ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 16 mins ago
S
Production Quality Coordinator
Safran
Mirabel, QC
- Full-time
Conduct analyses and lead committees to help the operational team improve its quality performance
Added 16 mins ago
CR
Lead Policy Specialist - Indigenous
Canadian Red Cross
Canada
- Full-time
…Research & Policy within the Office of Indigenous Relations, the Lead, Policy Specialist plays a vital role in advancing Indigenous policy integration across the organization and aligning…
Added 16 mins ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Ensure compliance and performance of the product-process by analyzing and resolving non-conformities and technical issues.
Added 16 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Read and interpret blueprints and technical drawings
Added 16 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)
Added 16 mins ago
MB
Manufacturing Engineering Manager, Biopolymers
Materia Bioworks
Sarnia, ON
- Full-time
…through scale-up to commercial production. In this role, you will lead the team responsible for client projects while remaining technically hands-on, bringing deep, practical knowledge of…
Added 16 mins ago
L
Spécialiste du Merchandising Visuel Contrat | Visual Merchandising Specialist Contract
L'Oréal
Montreal, QC
- Full-time
Lead the artwork briefing process, collaborating with Marketing to translate campaign stories into technical visual briefs.
Added 16 mins ago
FI
Senior Technical Editor
Fleetway Inc.
Dartmouth, NS
- Full-time
Fleetway’s Technical Publications team is leading the development of cutting-edge documentation for the next generation of Royal Canadian Navy ships. We offer a modern, collaborative…
Added 16 mins ago
D
Product Desinger - Electrical
Dometic
Richmond, BC
- $104,000 to $120,000 CAD / year
- Full-time
…boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are…
Added 16 mins ago
AE
Project Manager, Bridges
Associated Engineering
Calgary, AB
- Full-time
We are looking for a new team leader who will work with our dynamic, multi-discipline group to lead design teams while managing projects within the defined budget, and quality requirements.…
Added 16 mins ago
AE
Process Technologist
Associated Engineering
Calgary, AB
- Full-time
Taking on CAD Design Lead on projects as required.
Added 16 mins ago
AE
Airport Engineer-in-Training
Associated Engineering
Calgary, AB
- Full-time
…expansion projects across Western Canada and the North. You will lead with a forward-thinking approach that promotes a team environment to improve overall group performance and client…
Added 16 mins ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
Reporting to the Senior Vice President, Supply Chain, you will lead end‑to‑end commodity strategy, from demand planning and sourcing to supplier development, contract negotiations, and risk…
Added 16 mins ago
V|
Customer Fulfillment Specialist
Veolia | North America
Oakville, ON
- Full-time
May be asked to both lead and contribute to presentations required for customers or internal business
Added 16 mins ago
AE
Building Mechanical Technologist
Associated Engineering
Calgary, AB
- Full-time
Take on CAD Design Lead on projects as required.
Added 16 mins ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
…Operations, the Director is a senior leader who will build and lead the onboarding analytics and reporting agenda for Capital Markets, bringing a proven track record of turning operational…
Added 16 mins ago
AE
Airport Designer
Associated Engineering
Calgary, AB
- Full-time
…expansion projects across Western Canada and the North. You will lead with a forward-thinking approach that promotes a team environment to improve overall group performance and client…
Added 16 mins ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Apptoza Inc.

ServiceNow Technical Lead

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
Posting language: English
Posted: Nov 13, 2026

Original job description

ServiceNow Technical Lead

Workplace type: Vancouver, BC

Fulltime –Onsite

Requirement: Immediate

Technical Lead – ServiceNow

10-15 Years

Roles and Responsibilities:

The person will be responsible for leading ServiceNow technical delivery and application management for the BC Hydro Technology tower, with expert-level hands-on ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires strong technical leadership, platform configuration and customization expertise, integration delivery, CMDB/Discovery support, release governance, production issue resolution and coordination with architects, customer stakeholders, offshore teams and vendor support.

Key Accountabilities:

Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities for the BC Hydro account.

Translate business requirements, incidents, service requests, problem records and change requests into technical tasks, solution designs and delivery plans.

Configure and enhance ServiceNow ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.

Lead technical implementation for ITOM capabilities such as Discovery, Service Mapping, event integrations, service health and operational visibility as applicable.

Support CMDB governance and data quality by working on CI classes, relationships, reconciliation, identification rules, data certification and integrations with upstream/downstream systems.

Provide technical support for SecOps capabilities such as security incident response, vulnerability response, remediation workflows and integrations where applicable.

Design, develop and review ServiceNow configurations, scripts, Flow Designer flows, workflows, business rules, script includes, client scripts, UI policies, ACLs and scheduled jobs.

Lead integrations using REST/SOAP APIs, IntegrationHub, MID Server, event sources, monitoring/security tools and enterprise application interfaces.

Guide developers and administrators on platform best practices, code/configuration quality, peer reviews, testing, deployment and operational documentation.

Troubleshoot platform, integration, workflow, CMDB, Discovery, service mapping, performance and access/security issues, and drive root cause analysis and permanent fixes.

Participate in release planning, change implementation, upgrade validation, Automated Test Framework execution and post-production support.

Prepare and maintain technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documents.

Experience required:

Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams.

Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.

Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently.

Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow.

Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.

Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.

Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates.

Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred.

Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations.

Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support.

Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.

Technical Skills:

ServiceNow ITSM, ITOM, CMDB, SecOps and platform technical leadership.

Incident, problem, change, request, service catalog, knowledge, SLA, major incident and operational reporting configuration.

Discovery, Service Mapping, Event Management / AIOps, CMDB population and operational visibility concepts.

CSDM, CMDB governance, CI classes, relationships, reconciliation, identification rules, data certification and data quality controls.

ServiceNow SecOps: security incident response, vulnerability response, remediation workflows and security tool integration awareness.

ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer and Workflow.

IntegrationHub, MID Server, REST/SOAP APIs, import sets, transform maps, web services and enterprise integration patterns.

Service Portal / Workspace / UI Builder awareness, roles/groups, ACLs, platform security and user access troubleshooting.

Automated Test Framework, upgrade validation, platform health, performance tuning, release management and technical debt remediation.

ITIL, Agile delivery, DevOps integrations, Jira/Azure DevOps/Git awareness and managed services operations.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead technical delivery and application management for ServiceNow ITSM, ITOM, CMDB, SecOps, and related platform capabilities, including configuration, integrations, governance, and production support. Guide technical teams and coordinate with architects, customer stakeholders, offshore teams, and vendors while overseeing releases, troubleshooting, documentation, and continuous improvement.

Requirements

Requires 10–15 years of IT experience and expert hands-on ServiceNow delivery across ITSM, ITOM, CMDB, and SecOps, including platform development, scripting, integrations, and managed services support. Strong communication and technical leadership are required; experience with Discovery, Service Mapping, CSDM, security workflows, release management, and regulated or utility environments is preferred.

Skills

ServiceNow ITSM
ServiceNow ITOM
CMDB
SecOps
ServiceNow Scripting
Flow Designer
Discovery
Service Mapping
REST/SOAP APIs
IntegrationHub
MID Server
CMDB Governance
Automated Test Framework
Release Management
ITIL
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
Discovery
Service Mapping
Event Management
AIOps
CSDM
Flow Designer
Business Rules
Script Includes
Client Scripts
IntegrationHub
MID Server
REST APIs
SOAP APIs
Import Sets
Transform Maps
Automated Test Framework
ITIL
Agile
DevOps
Jira
Azure DevOps
Git
Release Management
Vulnerability Response
Managed Services

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Work requirements

Jobs in Canada