Jobs in Canada

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Added 4 mins ago
ZP
Project Manager
ZE Power Engineering
Richmond, BC
- $80,000 to $95,000 CAD / year
- Full-time
Must have access to a vehicle
Added 20 mins ago
AC
Cleaner/Dishwasher
Aramark Canada
Ottawa, ON
- Full-time
We are hiring full-time Cleaner/Utility/Dishwashers to join our team at the Teraanga Commons Dining Hall on Carleton University campus. The Cleaner/Utility/Dishwasher will be responsible…
Added 49 mins ago
SC
Electrical Engineer – ALTO project / cadence
SYSTRA Canada
Montreal, QC
- Full-time
Added 1 hour ago
AG
Transmission Engineer
ATCO Group
Edmonton, AB
- Full-time
…will create a larger, more diversified Canadian-headquartered utility and energy infrastructure company with the scale, capabilities and financial strength needed to meet growing demand…
Added 3 hours ago
PP
Cantonese Speaking Property Administrator - Co-op Housing Community
Precise Properties Inc
Mississauga, ON
- $39,000 to $45,000 CAD / year
- Full-time
Candidate must have strong people, administrative, and organizational skills
Added 3 hours ago
AI
Technical Lead - Atlassian Guard, Atlassian Cloud & Identity Security
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Experience in utility, regulated enterprise, SaaS governance, compliance or enterprise security operating models is preferred.
Added 4 hours ago
GC
Senior Technical Artist (UE5)
Game Companies
Burnaby, BC
- Full-time
Editor Tooling & Artist Efficiency: Develop custom Unreal Engine editor tools, utility widgets, actor workflows, and workflow automations that maximize iteration speed and team efficiency…
Added 4 hours ago
RV
Utility Services Strategist
Rocky View County
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Role Description The Utility Services Strategist is a full-time role responsible for planning, coordinating, and optimizing municipal utility services, including water, wastewater,…
Added 4 hours ago
K
Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
…providing life cycle management services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable…
Added 4 hours ago
AI
System Control Operator (IBEW) 2026-172
Alectra Inc.
Guelph, ON
- Full-time
As the largest municipally owned electric utility in Canada, we’re helping shape the future of energy by modernizing our electricity grid, advancing innovative energy solutions, supporting…
Added 4 hours ago
CT
Heavy Duty Mechanic - Journeyman
Custom Truck One Source
Acheson, AB
- Full-time
Must hold a valid driver’s (Class 1 or 3 a plus) · Must hold a valid driver’s license
Added 5 hours ago
AC
Spécialiste électromécanique
Amaris Consulting | Part of Mantu
Laval, QC
- Contract
Mode de travail : Hybride – 2 jours par semaine sur site · Work Mode: Hybrid – 2 days per week onsite
Added 5 hours ago
EE
Digital Marketing & Communications Coordinator
EECOL Electric
Calgary, AB
- Full-time
Hybrid – 2-3 days in office (Sundance SE business park)
Added 5 hours ago
S
Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
Added 5 hours ago
Journeyman Powerline Technician
Forbes Bros. Group of Companies
Surrey, BC
Forbes Bros. Group of Companies is a leading utility infrastructure contractor helping power communities across Canada and the United States. Built on family roots, we value safety, hard…
Added 5 hours ago
FB
Journeyman Powerline Technician
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
Forbes Bros. Group of Companies is a leading utility infrastructure contractor helping power communities across Canada and the United States. Built on family roots, we value safety, hard…
Added 5 hours ago
FB
Journeyman Powerline Technician
Forbes Bros. Group of Companies
Vancouver, BC
- Full-time
Forbes Bros. Group of Companies is a leading utility infrastructure contractor helping power communities across Canada and the United States. Built on family roots, we value safety, hard…
Added 5 hours ago
FB
Journeyman Powerline Technician
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
Forbes Bros. Group of Companies is a leading utility infrastructure contractor helping power communities across Canada and the United States. Built on family roots, we value safety, hard…
Added 5 hours ago
AE
Water Treatment Operations Technician
Associated Engineering
Calgary, AB
- Full-time
Collaborate with engineers, technologists, contractors, and utility staff during construction, commissioning, and operational readiness activities.
Added 5 hours ago
E
Digital Marketing & Communications Coordinator
EECOL
Calgary, AB
- Full-time
Hybrid – 2-3 days in office (Sundance SE business park)
Added 5 hours ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular…
Added 6 hours ago
AI
Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Experience in a utility, regulated enterprise, SaaS governance or managed services environment is preferred.
Added 6 hours ago
AI
ServiceNow Technical Lead – ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.
Added 6 hours ago
T
Senior Project Manager - Energy & Utilities Infrastructure (Contract)
Tiree
Kingston, ON
- Contract
Manage outage planning, shutdown windows and energization in close collaboration with client operations teams and utility providers.
Added 6 hours ago
AI
ServiceNow Technical Lead
Apptoza Inc.
Vancouver, BC
- Full-time
Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.

Apptoza Inc.

ServiceNow Technical Lead

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.
Posting language: English
Posted: Nov 13, 2026

Original job description

ServiceNow Technical Lead

Workplace type: Vancouver, BC

Fulltime –Onsite

Requirement: Immediate

Technical Lead – ServiceNow

10-15 Years

Roles and Responsibilities:

The person will be responsible for leading ServiceNow technical delivery and application management for the BC Hydro Technology tower, with expert-level hands-on ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role requires strong technical leadership, platform configuration and customization expertise, integration delivery, CMDB/Discovery support, release governance, production issue resolution and coordination with architects, customer stakeholders, offshore teams and vendor support.

Key Accountabilities:

Lead day-to-day technical delivery and support for ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities for the BC Hydro account.

Translate business requirements, incidents, service requests, problem records and change requests into technical tasks, solution designs and delivery plans.

Configure and enhance ServiceNow ITSM processes such as incident, problem, change, request, knowledge, service catalog, SLA, major incident and reporting capabilities.

Lead technical implementation for ITOM capabilities such as Discovery, Service Mapping, event integrations, service health and operational visibility as applicable.

Support CMDB governance and data quality by working on CI classes, relationships, reconciliation, identification rules, data certification and integrations with upstream/downstream systems.

Provide technical support for SecOps capabilities such as security incident response, vulnerability response, remediation workflows and integrations where applicable.

Design, develop and review ServiceNow configurations, scripts, Flow Designer flows, workflows, business rules, script includes, client scripts, UI policies, ACLs and scheduled jobs.

Lead integrations using REST/SOAP APIs, IntegrationHub, MID Server, event sources, monitoring/security tools and enterprise application interfaces.

Guide developers and administrators on platform best practices, code/configuration quality, peer reviews, testing, deployment and operational documentation.

Troubleshoot platform, integration, workflow, CMDB, Discovery, service mapping, performance and access/security issues, and drive root cause analysis and permanent fixes.

Participate in release planning, change implementation, upgrade validation, Automated Test Framework execution and post-production support.

Prepare and maintain technical design documents, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documents.

Experience required:

Good communication skills with ability to work with customer stakeholders, solution architects, service owners, technical leads, developers and support teams.

Minimum 10-15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed services support experience.

Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps modules with ability to lead technical delivery independently.

Strong ServiceNow platform development/configuration experience including scripting, business rules, script includes, client scripts, UI policies, ACLs, Flow Designer and Workflow.

Experience in ITSM process implementation and support including incident, problem, change, request, catalog, knowledge, SLA, reporting and service operations workflows.

Experience with ITOM capabilities such as Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility is preferred.

Experience supporting CMDB, CSDM concepts, CI relationships, reconciliation, data quality, data imports and integration-driven CMDB updates.

Experience with SecOps capabilities such as security incident response, vulnerability response, security tool integrations and remediation workflows is preferred.

Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integrations.

Experience in release management, ServiceNow upgrades, ATF, regression testing, source control, platform health and production support.

Experience in utility, regulated enterprise, SaaS governance or managed services environments is preferred.

Technical Skills:

ServiceNow ITSM, ITOM, CMDB, SecOps and platform technical leadership.

Incident, problem, change, request, service catalog, knowledge, SLA, major incident and operational reporting configuration.

Discovery, Service Mapping, Event Management / AIOps, CMDB population and operational visibility concepts.

CSDM, CMDB governance, CI classes, relationships, reconciliation, identification rules, data certification and data quality controls.

ServiceNow SecOps: security incident response, vulnerability response, remediation workflows and security tool integration awareness.

ServiceNow scripting: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer and Workflow.

IntegrationHub, MID Server, REST/SOAP APIs, import sets, transform maps, web services and enterprise integration patterns.

Service Portal / Workspace / UI Builder awareness, roles/groups, ACLs, platform security and user access troubleshooting.

Automated Test Framework, upgrade validation, platform health, performance tuning, release management and technical debt remediation.

ITIL, Agile delivery, DevOps integrations, Jira/Azure DevOps/Git awareness and managed services operations.

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More about this job

Responsibilities

Lead technical delivery and application management for ServiceNow ITSM, ITOM, CMDB, SecOps, and related platform capabilities, including configuration, integrations, governance, and production support. Guide technical teams and coordinate with architects, customer stakeholders, offshore teams, and vendors while overseeing releases, troubleshooting, documentation, and continuous improvement.

Requirements

Requires 10–15 years of IT experience and expert hands-on ServiceNow delivery across ITSM, ITOM, CMDB, and SecOps, including platform development, scripting, integrations, and managed services support. Strong communication and technical leadership are required; experience with Discovery, Service Mapping, CSDM, security workflows, release management, and regulated or utility environments is preferred.

Skills

ServiceNow ITSM
ServiceNow ITOM
CMDB
SecOps
ServiceNow Scripting
Flow Designer
Discovery
Service Mapping
REST/SOAP APIs
IntegrationHub
MID Server
CMDB Governance
Automated Test Framework
Release Management
ITIL
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
Discovery
Service Mapping
Event Management
AIOps
CSDM
Flow Designer
Business Rules
Script Includes
Client Scripts
IntegrationHub
MID Server
REST APIs
SOAP APIs
Import Sets
Transform Maps
Automated Test Framework
ITIL
Agile
DevOps
Jira
Azure DevOps
Git
Release Management
Vulnerability Response
Managed Services

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Work requirements

Jobs in Canada