Closed listing
Sr. Technical Support Analyst
- Toronto, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
What is the opportunity?
Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting|
you will be joining the BRAID Application Support team| within Wealth Management Technology and Solutions group.
What will you do?
Provide world class user support to a wide variety of RBC employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction.
Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business.
Perform system health check| monitoring| alerting| and corresponding action as required.
Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification.
Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks.
Responsible for ensuring the production and maintenance of high quality support documents and processes.
Write simple SQL queries against database and generate reports.
Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed
Must-have
Experience with Pega platform and Pega-based applications.
Experience with architecture/process workflow analysis and design.
Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Excellent interpersonal and communication skills (verbal and written)Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.
Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace|
More about this job
Responsibilities
Provide day-to-day application support to RBC employees, monitor system health, investigate operational failures, and coordinate issue resolution with technical and business teams. Maintain support documentation and processes, analyze monitoring and logging data, and write basic SQL queries to generate reports.
Requirements
Experience with the Pega platform and Pega-based applications, as well as architecture and workflow analysis and design, is required. Candidates should have basic SQL, Unix, and job-scheduling troubleshooting knowledge, experience with ELK and Dynatrace monitoring tools, and strong communication and organizational skills.
Skills
- Pega
- Application Support
- Workflow Analysis and Design
- Incident Investigation
- Root Cause Analysis
- System Health Monitoring
- Dynatrace
- ELK Stack
- SQL
- Unix
- Job Scheduling
- Dashboard Creation
- Technical Troubleshooting
- User Support
- Communication
- Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Data & Analytics
Keywords
- Pega
- Pega-Based Applications
- Application Support
- Wealth Management Technology
- Workflow Analysis
- Workflow Design
- System Health Checks
- System Monitoring
- Alerting
- Incident Investigation
- Root Cause Analysis
- Dynatrace
- ELK Stack
- Logging
- SQL
- Unix
- Job Scheduling
- Dashboard Creation
- Operational Failures
- Support Documentation
- Process Management
- User Support
- Technical Troubleshooting
- Stakeholder Communication