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Apptoza Inc.

Tech Lead for IVR-Contact Centre

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

Tech Lead for IVR-Contact Centre

Toronto, ON

Contract - Hybrid

Skill Required:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect

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More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and contact center applications. Manage contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, including AWS Amazon Connect, and knowledge of CTI, APIs, web services, cloud contact center solutions, and telephony. Also requires project and stakeholder management, familiarity with Agile/Scrum, and strong problem-solving, communication, and leadership skills.

Skills

  • IVR
  • Contact Center Platforms
  • Genesys
  • Cisco UCCE/UCCX
  • Amazon Connect
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs
  • Cloud-Based Contact Centers
  • Project Management

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Management & Leadership
  • Customer Service & Support

Keywords

  • IVR
  • Contact Center
  • Genesys
  • Cisco UCCE/UCCX
  • Amazon Connect
  • AWS
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs
  • Web Services
  • Backend System Integration
  • Telephony
  • Project Management
  • Stakeholder Management
  • Agile
  • Scrum
  • Problem-Solving
  • Communication
  • Leadership

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