Technical Lead
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Title: Tech Lead – IVR / Contact Centre
Location : Toronto ,ON
Duration : Contract
Job Description:
We are seeking an experienced Tech Lead with strong expertise in AWS Amazon Connect and IVR/Contact Centre solutions to lead the design, development, implementation, and support of contact centre applications.
Key Responsibilities & Skills:
- Lead IVR and Contact Centre solution design, development, and implementation.
- Strong hands-on experience with AWS Amazon Connect and cloud-based contact centre platforms.
- Expertise in contact flow design, call routing, self-service solutions, and speech recognition.
- Knowledge of CTI integration, APIs, web services, and backend system integrations.
- Strong understanding of telephony technologies and cloud contact centre solutions.
- Experience with Agile/Scrum, project management, and stakeholder management.
- Excellent leadership, communication, and problem-solving skills.
More about this job
Responsibilities
Lead the design, development, implementation, and support of IVR and contact centre applications. Guide contact centre solution delivery, including contact flows, call routing, self-service capabilities, and integrations with backend systems.
Requirements
Requires strong hands-on experience with AWS Amazon Connect and cloud-based contact centre platforms, along with expertise in IVR, telephony, contact flows, and integrations. The role also calls for Agile/Scrum and project management experience, stakeholder management, leadership, communication, and problem-solving skills.
Skills
- AWS Amazon Connect
- IVR
- Contact Centre Solutions
- Contact Flow Design
- Call Routing
- Self-Service Solutions
- Speech Recognition
- CTI Integration
- APIs
- Web Services
- Backend System Integration
- Telephony Technologies
- Agile/Scrum
- Project Management
- Stakeholder Management
- Leadership
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Customer Service & Support
Keywords
- AWS Amazon Connect
- IVR
- Contact Centre
- Contact Flow Design
- Call Routing
- Self-Service Solutions
- Speech Recognition
- CTI Integration
- APIs
- Web Services
- Backend System Integration
- Telephony Technologies
- Agile
- Scrum
- Project Management
- Stakeholder Management
- Solution Design
- Application Development
- Implementation
- Technical Leadership