Technical Support Analyst with Pega Skill (Pega, Unix, Sql, Dynatrace, Elastic Search etc)
- Toronto, ON, Canada
Contract
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- Contract
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- English
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Original job description
Role: Technical Support Analyst with Pega Skill (Pega, Unix, Sql, Dynatrace, Elastic Search etc)
Location: Toronto, ON - Hybrid
Contract Role
Role Descriptions:
Job Title: Sr. Technical Support Analyst with Pega Skill What is the opportunity Are you interested in the opportunity to work as an Application Support Analyst By applying to this job posting| you will be joining the BRAID Application Support team| within the Wealth Management Technology and Solutions group. What will you do Provide world class user support to a wide variety of employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction. Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business. Perform system health check| monitoring| alerting| and corresponding action as required. Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification. Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks. Responsible for ensuring the production and maintenance of high quality support documents and processes. Write simple SQL queries against database and generate reports. Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed Must-have Experience with Pega platform and Pega-based applications. Experience with architecture/process workflow analysis and design. Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously. Excellent interpersonal and communication skills (verbal and written) Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc. Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and Pager Duty Flexibility to be part of a rotational on-call support model.
More about this job
Responsibilities
Provide day-to-day application support, monitor system health, investigate operational failures, and coordinate issue resolution with technical and business teams. Analyze monitoring dashboards and logs, maintain support documentation and processes, and write basic SQL queries and reports.
Requirements
Experience with the Pega platform and Pega-based applications, along with workflow analysis and design, is required. Candidates should have basic SQL and Unix troubleshooting knowledge, familiarity with job scheduling and monitoring tools such as ELK, Dynatrace, and PagerDuty, strong communication and organizational skills, and flexibility to join a rotational on-call schedule.
Skills
- Pega
- Application Support
- Unix
- SQL
- Dynatrace
- ELK Stack
- PagerDuty
- System Monitoring
- Dashboard Creation
- Workflow Analysis
- Troubleshooting
- Incident Management
- Root Cause Analysis
- Job Scheduling
- Communication
- Customer Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Data & Analytics
Keywords
- Pega
- Application Support
- Wealth Management Technology
- Unix
- SQL
- Dynatrace
- ELK Stack
- PagerDuty
- System Health Checks
- System Monitoring
- Alerting
- Dashboard Creation
- Logging
- Workflow Analysis
- Workflow Design
- Incident Investigation
- Root Cause Analysis
- Troubleshooting
- Job Scheduling
- Production Support
- Support Documentation
- Report Generation
- On-Call Support
- User Support