User Experience Architect

Role: UX Architect

Location: Calgary, Canada (Onsite)

Contract: Long Term

1. Role Overview & Context

We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation domain. The role is based in Calgary and involves working closely with a major logistics organization undergoing modernization of its customer-facing digital platforms.

The UX Architect will play a pivotal role in shaping product vision, simplifying complex onboarding journeys, designing intuitive dashboards, and improving shipment visibility experiences for enterprise and operational users. This is a highly collaborative, client-facing role requiring strong facilitation, strategic thinking, and hands-on design leadership.

2. Key Responsibilities

• Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms
• Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes
• Plan and facilitate design thinking workshops, discovery sessions, and co-creation activities with cross-functional client teams
• Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion
• Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status
• Define and evolve shipment visibility experiences, including real-time tracking, milestones, alerts, and status communication
• Establish UX principles, interaction models, and experience frameworks aligned to long-term product vision
• Collaborate closely with product owners, engineering, data, and business teams to ensure feasibility and successful delivery
• Mentor designers and ensure consistency, usability, and accessibility across all design outputs
• Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices

3. Skills, Experience & Profile

Required Experience & Skills:

• 10+ years of experience in AI driven UX design, product design, or experience architecture roles
• Proven experience leading UX for complex enterprise or B2B platforms, preferably in logistics, transportation, supply chain, or industrial domains
• Strong expertise in simplifying complex onboarding flows and form-heavy experiences
• Demonstrated ability to design data-heavy dashboards that are intuitive, actionable, and user-centric
• Hands-on experience with design thinking methodologies, journey mapping, personas, and service blueprints
• Excellent facilitation and stakeholder management skills, with confidence in leading workshops and presentations at senior levels
• Proficiency with modern design tools such as Figma, FigJam, or similar collaborative platforms
• Strong understanding of accessibility, usability heuristics, and inclusive design principles