Closed listing
Application/Production Support Engineer – Salesforce
- ON, Canada
- Ontario, Canada, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 7–12 years of Application/Production Support experience
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Hiring: Application/Production Support Engineer – Salesforce
Location: Toronto, ON - 4 days/week onsite (non-negotiable)
Interview: Face-to-face interview required (L1 and/or Client Interview)
Role Overview:
We are looking for an experienced Application/Production Support Engineer to provide L2/L3 production support for Client Technology and Global Investment Banking applications, including Salesforce, Dealogic, Capital IQ, and related platforms.
Key Responsibilities:
- Provide L2/L3 production support for global front-office users
- Manage Incident, Problem & Change Management following ITIL processes
- Coordinate releases, bug fixes, and enhancements
- Improve system reliability through monitoring, automation, and CI/CD
- Perform capacity planning and disaster recovery coordination
- Maintain runbooks, documentation, and knowledge-sharing materials
- Collaborate with business, technology, compliance teams, and vendors
- Participate in on call/weekend release rotations
Must-Have Skills:
- 7–12 years of Application/Production Support experience
- Strong L2/L3 Production Support experience
- Python or similar scripting/automation
- Linux/Windows + SQL
- Strong understanding of ITIL – Incident, Problem & Change Management
- Monitoring, troubleshooting, and RCA experience
- Capital Markets / Investment Banking experience strongly preferred
Nice to Have:
- Geneos, AppDynamics, Dynatrace
- Control-M / Autosys
- Jenkins, GitHub, Ansible
- AWS, Docker, Kubernetes
- Salesforce / Capital Markets platform exposure
🎓 Education: Bachelor’s degree in computer science or equivalent
📩 Interested candidates: Please DM me or share your updated resume.
#Hiring #Salesforce #ProductionSupport #ApplicationSupport #InvestmentBanking #CapitalMarkets #TorontoJobs #ITJobs #TechJobs #ContractJobs #L2Support #L3Support #DevOps #Python #SQL
More about this job
Responsibilities
Provide L2/L3 production support for global front-office and investment banking applications, managing incidents, problems, changes, releases, and enhancements. Improve reliability through monitoring, automation, capacity planning, and disaster recovery coordination, while maintaining documentation and collaborating with business, technology, compliance teams, and vendors.
Requirements
Requires 7–12 years of application or production support experience, strong L2/L3 support expertise, scripting skills such as Python, Linux or Windows, SQL, and a solid understanding of ITIL processes. Capital markets or investment banking experience is strongly preferred; a bachelor's degree in computer science or equivalent is specified.
Skills
- Application Support
- Production Support
- Python
- Linux
- Windows
- SQL
- ITIL
- Incident Management
- Problem Management
- Change Management
- Monitoring
- Troubleshooting
- Root Cause Analysis
- Capital Markets
- Investment Banking
- Salesforce
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Application Support
- Production Support
- L2 Support
- L3 Support
- Salesforce
- Dealogic
- Capital IQ
- Python
- Linux
- Windows
- SQL
- ITIL
- Incident Management
- Problem Management
- Change Management
- Monitoring
- Automation
- CI/CD
- Capacity Planning
- Disaster Recovery
- Geneos
- AppDynamics
- Dynatrace
- Control-M
- Autosys
- Jenkins
- GitHub
- Ansible
- AWS
- Docker