Application Support Lead
- Canada
Contract
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Job details
- Job type
- Contract
- Posting language
- English
- Posted
Original job description
Job Description
We are seeking an experienced Application Support Lead to oversee the operational stability, maintenance, and continuous improvement of the RightAngle and ZEMA platforms. The ideal candidate will have strong application support leadership experience, excellent troubleshooting skills, and knowledge of energy trading, risk management, and market data management applications.
Key Responsibilities
- Lead Level 2 (L2) and Level 3 (L3) application support teams.
- Manage production incidents, problem resolution, and root-cause analysis.
- Ensure the stability, availability, and performance of RightAngle and ZEMA platforms.
- Coordinate with business stakeholders, vendors, and technical teams to resolve application issues.
- Drive continuous improvement initiatives to enhance system reliability and reduce recurring incidents.
- Support business-critical energy trading, risk management, and market data operations.
Required Skills
- Hands-on experience with RightAngle and ZEMA platforms.
- Strong experience in L2/L3 application support and production support.
- Expertise in incident management, problem management, and troubleshooting.
- Knowledge of energy trading, commodity trading, and risk management applications.
- Excellent team leadership, communication, and stakeholder management skills.
More about this job
Responsibilities
Lead L2 and L3 application support and maintain the stability, availability, and performance of the RightAngle and ZEMA platforms. Manage incidents and root-cause resolution, coordinate with stakeholders and vendors, and improve reliability for business-critical energy trading, risk management, and market data operations.
Requirements
Requires hands-on experience with RightAngle and ZEMA, along with strong L2/L3 application and production support expertise. Candidates should have incident and problem management, troubleshooting, and relevant energy or commodity trading and risk management knowledge, as well as leadership, communication, and stakeholder management skills.
Skills
- RightAngle
- ZEMA
- L2/L3 Application Support
- Production Support
- Incident Management
- Problem Management
- Troubleshooting
- Root-Cause Analysis
- Energy Trading
- Commodity Trading
- Risk Management
- Market Data Management
- Team Leadership
- Stakeholder Management
- Communication
- Continuous Improvement
Visa sponsorship
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Categories
- Technology
- Customer Service & Support
- Management & Leadership
- Energy
- Finance & Accounting
Keywords
- RightAngle
- ZEMA
- Application Support
- L2 Support
- L3 Support
- Production Support
- Incident Management
- Problem Management
- Root-Cause Analysis
- Troubleshooting
- Energy Trading
- Commodity Trading
- Risk Management
- Market Data Management
- Application Maintenance
- Platform Stability
- System Availability
- System Performance
- Stakeholder Management
- Vendor Coordination
- Continuous Improvement
- Production Incidents