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Aptino, Inc.

Marketing Functional Consultant – Microsoft Dynamics 365 Customer Insights

  • ON, Canada
  • Ontario, Canada, Canada

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Job details

Job type
Contract
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Experience
8–12+ years of experience with Microsoft Dynamics 365 Customer Engagement.
Posting language
English
Posted

Original job description

We’re Hiring: Marketing Functional Consultant – Microsoft Dynamics 365 Customer Insights

Location: Toronto, ON (Onsite)

Role: Marketing Functional Consultant – Sales & Marketing Technology Transformation (Discovery)

Aptino Inc. is looking for an experienced Microsoft Dynamics 365 Customer Insights (Journeys/Marketing) Functional Consultant Manager to support a Sales & Marketing Technology Transformation initiative.

Key Responsibilities:

  • Lead requirements gathering, stakeholder workshops, solution design, and business process transformation.
  • Design and implement customer journeys, segmentation, lead management, campaign automation, personalization, and analytics.
  • Translate business needs into functional designs, user stories, and delivery backlogs.
  • Drive backlog grooming, sprint planning, UAT, solution demonstrations, and business sign-offs.
  • Support customer data management, data migration, data quality, and customer profile unification.
  • Collaborate with Product Owners, Architects, Development, and QA teams throughout the delivery lifecycle.
  • Oversee integrations using REST APIs, OData, MuleSoft, Azure Integration Services, and Power Platform connectors.
  • Lead stakeholder engagement, executive-level discussions, and change impact assessments.
  • Support release management, user training, adoption, and post-go-live activities.
  • Mentor functional consultants and business analysts while ensuring alignment between business objectives and technology solutions.

Required Qualifications:

  • 8–12+ years of experience with Microsoft Dynamics 365 Customer Engagement.
  • Strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing).
  • Experience in Banking, Financial Services, Insurance (BFSI), or other customer-centric industries.
  • Strong knowledge of Dynamics 365 Sales, Customer Service, Dataverse, Power Platform, and customer engagement processes.
  • Experience with marketing automation, customer data platforms, integrations, and enterprise transformation initiatives.
  • Excellent communication, stakeholder management, and leadership skills.

Preferred Certifications:

  • Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
  • Microsoft Certified: Power Platform Functional Consultant Associate

📩 Interested candidates: Please share your updated resume at kashish.kulbhaje@aptino.com / kashish.kulbhaje@aptino.biz Contact No - 817 330 7081.

#Hiring #JobOpening #MicrosoftDynamics365 #CustomerInsights #Dynamics365Marketing #FunctionalConsultant #MarketingAutomation #PowerPlatform #BFSI #TorontoJobs #ContractJobs #TechJobs

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More about this job

Responsibilities

Lead discovery, requirements gathering, stakeholder workshops, solution design, and business process transformation for a Dynamics 365 Customer Insights initiative. Oversee implementation and integrations, delivery planning and testing, data management, stakeholder engagement, release activities, and mentoring of consultants and analysts.

Requirements

Requires 8–12+ years of Microsoft Dynamics 365 Customer Engagement experience, with strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing) and knowledge of Sales, Customer Service, Dataverse, and Power Platform. Candidates should have experience with marketing automation, customer data platforms, integrations, and enterprise transformation, plus strong communication, leadership, and stakeholder management skills; two Microsoft certifications are preferred.

Skills

  • Microsoft Dynamics 365 Customer Insights
  • Marketing Automation
  • Customer Journey Design
  • Customer Segmentation
  • Lead Management
  • Campaign Automation
  • Personalization
  • Customer Data Management
  • Data Migration
  • Data Quality
  • Dataverse
  • Power Platform
  • REST APIs
  • OData
  • MuleSoft
  • Stakeholder Management

Visa sponsorship

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Hiring contact

Kashish Kulbhaje

Hiring contact email

kashish.kulbhaje@aptino.com

Categories

  • Technology
  • Marketing
  • Consulting
  • Management & Leadership
  • Finance & Accounting

Keywords

  • Microsoft Dynamics 365 Customer Insights
  • Dynamics 365 Journeys
  • Dynamics 365 Marketing
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dataverse
  • Power Platform
  • Marketing Automation
  • Customer Data Platform
  • Customer Journey Design
  • Segmentation
  • Lead Management
  • Campaign Automation
  • Personalization
  • Customer Profile Unification
  • Data Migration
  • Data Quality
  • REST APIs
  • OData
  • MuleSoft
  • Azure Integration Services
  • Power Platform Connectors
  • Requirements Gathering
  • Solution Design
  • User Acceptance Testing
  • Backlog Grooming
  • Sprint Planning
  • Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
  • Microsoft Certified: Power Platform Functional Consultant Associate

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