Closed listing
Production Support Engineer
- Toronto, ON, Canada
$50 to $55 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $50 to $55 CAD / hour
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
🤝 Interview: Face-to-Face Required
We are looking for an experienced Application/Production Support Engineer to support enterprise and Investment Banking applications, including Salesforce and other critical platforms.
Key Responsibilities:
- Provide L2/L3 production support
- Handle Incident, Problem & Change Management
- Troubleshoot production issues and perform RCA
- Support application releases, fixes & enhancements
- Develop automation using Python or similar scripting
- Work with Linux/Windows and SQL
- Monitor application stability and performance
- Maintain runbooks and technical documentation
- Participate in on-call/weekend release support
Must-Have Skills:
✅ Production/Application Support – L2/L3
✅ Python / Scripting & Automation
✅ Linux/Windows
✅ SQL
✅ ITIL – Incident, Problem & Change Management
✅ Monitoring & Root Cause Analysis
Good to Have:
- Salesforce
- Capital Markets / Investment Banking experience
- Geneos, AppDynamics, Dynatrace
- Control-M / Autosys
- Jenkins, GitHub, Ansible
- AWS, Docker, Kubernetes
🎓 Education: Bachelor’s degree in Computer Science or equivalent.
More about this job
Responsibilities
Provide L2/L3 production support for enterprise and investment banking applications, managing incidents, problems, changes, troubleshooting, root cause analysis, and application releases. Monitor application stability, develop automation, maintain runbooks and technical documentation, and participate in on-call and weekend release support.
Requirements
The role requires experience in L2/L3 production or application support, Python or similar scripting and automation, Linux or Windows, SQL, ITIL processes, monitoring, and root cause analysis. A bachelor's degree in Computer Science or equivalent is required; Salesforce and capital markets or investment banking experience are advantageous.
Skills
- Production Support
- Application Support
- Python
- Scripting
- Automation
- Linux
- Windows
- SQL
- ITIL
- Incident Management
- Problem Management
- Change Management
- Monitoring
- Root Cause Analysis
- Salesforce
- Capital Markets
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Production Support
- Application Support
- L2/L3 Support
- Investment Banking
- Capital Markets
- Salesforce
- Python
- Scripting
- Automation
- Linux
- Windows
- SQL
- ITIL
- Incident Management
- Problem Management
- Change Management
- Monitoring
- Root Cause Analysis
- Application Releases
- Geneos
- AppDynamics
- Dynatrace
- Control-M
- Autosys
- Jenkins
- GitHub
- Ansible
- AWS
- Docker
- Kubernetes