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Aptino, Inc.

Production Support Engineer

  • Toronto, ON, Canada

$45 to $50 CAD / hour · Contract

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay
$45 to $50 CAD / hour
Job type
Contract
Closing date
Experience
7–12 years of Application/Production Support experience
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

🎯 Interview: F2F – L1 and/or CI

We are looking for an experienced Application/Production Support Engineer to provide L2/L3 production support for enterprise applications supporting Global Investment Banking and Capital Markets environments.

🔹 Key Responsibilities

  • Provide L2/L3 production support for front-office users
  • Manage Incident, Problem & Change Management processes
  • Troubleshoot application, database, and infrastructure issues
  • Perform Root Cause Analysis (RCA) and improve system stability
  • Coordinate releases, bug fixes, and enhancements
  • Develop automation using Python or similar scripting
  • Support monitoring, capacity planning, and disaster recovery activities
  • Maintain runbooks, documentation, and knowledge base
  • Participate in on-call and weekend release rotations

🔹 Must-Have Skills

  • 7–12 years of Application/Production Support experience
  • Strong L2/L3 production support experience
  • Python or similar scripting/automation
  • Linux/Windows and SQL
  • ITIL – Incident, Problem & Change Management
  • Monitoring, troubleshooting, and RCA
  • Strong communication and stakeholder management skills

🔹 Nice to Have

  • Salesforce production support experience
  • Capital Markets / Investment Banking experience
  • Geneos, AppDynamics, or Dynatrace
  • Control-M / Autosys
  • Jenkins, GitHub, Ansible
  • AWS, Docker, or Kubernetes
  • Dealogic / Capital IQ experience
About employer
More about this job

Responsibilities

Provide L2/L3 production support for enterprise applications used by front-office teams in investment banking and capital markets, managing incidents, problems, changes, troubleshooting, and root cause analysis. Coordinate releases and enhancements, develop automation, support monitoring and disaster recovery, maintain operational documentation, and participate in on-call and weekend release rotations.

Requirements

Requires 7–12 years of application or production support experience, strong L2/L3 support expertise, and proficiency with Python or similar scripting, Linux or Windows, SQL, ITIL processes, monitoring, troubleshooting, and root cause analysis. Strong communication and stakeholder management skills are required; experience with Salesforce, capital markets, monitoring tools, scheduling platforms, CI/CD tools, cloud, containers, or financial data platforms is an advantage.

Skills

  • L2/L3 Production Support
  • Incident Management
  • Problem Management
  • Change Management
  • Python
  • Scripting And Automation
  • Linux
  • Windows
  • SQL
  • Monitoring
  • Troubleshooting
  • Root Cause Analysis
  • Stakeholder Management
  • Release Coordination
  • Capacity Planning
  • Disaster Recovery

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support
  • Finance & Accounting

Keywords

  • Application Support
  • Production Support
  • L2/L3 Support
  • Global Investment Banking
  • Capital Markets
  • Incident Management
  • Problem Management
  • Change Management
  • Python
  • Scripting
  • Linux
  • Windows
  • SQL
  • ITIL
  • Root Cause Analysis
  • Monitoring
  • Capacity Planning
  • Disaster Recovery
  • Salesforce
  • Geneos
  • AppDynamics
  • Dynatrace
  • Control-M
  • Autosys
  • Jenkins
  • GitHub
  • Ansible
  • AWS
  • Docker
  • Kubernetes

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