Senior Technical Application Support Specialist
- Calgary, AB, Canada
$65 to $70 CAD / hour · Contract
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Job details
- Pay
- $65 to $70 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 10+ years of technical application support experience.
- Posting language
- English
- Posted
Original job description
Job Description:
We are seeking an experienced Senior Technical Application Support Specialist to support petro-technical and subsurface applications within the oil and gas industry. The ideal candidate will have strong experience supporting Schlumberger (SLB) applications and maintaining application environments for geoscience and reservoir engineering teams.
Key Responsibilities:
- Manage and maintain petro-technical application environments to ensure availability and performance.
- Troubleshoot application issues and coordinate with vendors and third-line support teams.
- Support application installations, upgrades, integrations, and configuration changes.
- Provide Tier 1 and Tier 2 technical support to end users.
- Manage incidents, service requests, ticket tracking, escalation, and resolution.
- Handle software licensing, user provisioning, and de-provisioning.
- Maintain technical documentation and knowledge base articles.
- Support High Performance Computing (HPC) environments used for reservoir simulations.
Mandatory Skills:
- 10+ years of technical application support experience.
- Hands-on experience with petro-technical/subsurface applications.
- Experience with Schlumberger (SLB) applications, including:
- Petrel
- Eclipse
- Intersect
- Blueback
- C-Core
- Drillbench
- GeoX
- PetroMod
- Strong troubleshooting, incident management, and application administration skills.
Preferred Skills:
- Experience with Petroleum Experts, Peloton WellView/SiteView, Geolog, HampsonRussell, RokDoc, AspenTech, and other oil and gas engineering applications.
- Exposure to HPC clusters and reservoir simulation environments.
More about this job
Responsibilities
Manage petro-technical application environments and provide end-user support, troubleshooting, incident resolution, and vendor coordination. Support application installations, upgrades, integrations, licensing, user access, documentation, and HPC environments for reservoir simulations.
Requirements
Requires 10 or more years of technical application support experience, hands-on experience with petro-technical or subsurface applications, and strong troubleshooting, incident management, and application administration skills. Experience with SLB applications such as Petrel, Eclipse, Intersect, Blueback, C-Core, Drillbench, GeoX, and PetroMod is required; experience with other oil and gas applications and HPC environments is preferred.
Skills
- Petro-Technical Application Support
- Subsurface Applications
- Schlumberger (SLB) Applications
- Application Administration
- Troubleshooting
- Incident Management
- Tier 1 and Tier 2 Support
- Application Installation and Upgrades
- Application Integration and Configuration
- Software Licensing
- User Provisioning
- Technical Documentation
- High Performance Computing (HPC)
- Reservoir Simulation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Energy
- Customer Service & Support
- Engineering
Keywords
- Petro-Technical Applications
- Subsurface Applications
- Schlumberger (SLB)
- Petrel
- Eclipse
- Intersect
- Blueback
- C-Core
- Drillbench
- GeoX
- PetroMod
- Petroleum Experts
- Peloton WellView
- SiteView
- Geolog
- HampsonRussell
- RokDoc
- AspenTech
- High Performance Computing (HPC)
- Reservoir Simulation
- Application Support
- Incident Management
- Service Requests
- Software Licensing
- User Provisioning
- Oil and Gas