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Added 3 mins ago
PC
Senior Business Analyst
PwC Canada
Quebec, QC · Greater Quebec City Metropolitan Area
- Contract
This is not a traditional Bilingual (French & English) Business Analyst Contracting opportunity, as the expertise in Procurement and Logistics is crucial for candidature.
Added 18 mins ago
HI
Purchasing Planner / Inventory Analyst
Holland Imports Inc.
Surrey, BC
- Full-time
Job Description: Purchasing Planner & Inventory Analyst
Added 2 hours ago
Finance Analyst
Magellan
Kitchener, ON
The Finance Analyst is responsible for the timely and accurate preparation and delivery of financial information regarding company performance. The role develops forecasts and analyses for…
Added 5 hours ago
G
Architecte en information commerciale / Business Information Architect
Genetec
Montreal, QC
- Full-time
Added 5 hours ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Perform functional, integration, regression, user acceptance, and security testing on applications and systems
Added 5 hours ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
5–8 years of experience in a Systems Analyst, Functional Consultant, or similar IT role supporting digital commerce platforms, customer portals, web applications, and large-scale…
Added 5 hours ago
B
Tax Analyst // Analyste Fiscal(e)
BAT
Montreal, QC
- Full-time
We’re pleased to share an exciting new opening within our Corporate Finance Team for the position of Tax Analyst based out of Montreal, Canada.
Added 7 hours ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 7 hours ago
IF
Vendor Management Analyst, Tech+Lab
Intact FC
Toronto, ON · Montreal, QC · Laval, QC
- Full-time
We are looking for a detail-oriented and commercially savvy Vendor Management Analyst to join our growing Tech+Lab Expense & Vendor Management team. Reporting to the IT Business Office, you…
Added 8 hours ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
…opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes.…
Added 8 hours ago
Flight Centre - Business Analyst - Vancouver, BC
Flight Centre
BC
…opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes.…
Added 10 hours ago
BI
Business Analyst
BALLY’S INTRALOT SA
Sault Ste. Marie, ON
- Full-time
Translate business objectives and operational needs into clear, complete, and actionable functional requirements.
Added 11 hours ago
P
Infrastructure Analyst
Procom
Richmond, BC
- $63,750 to $85,000 CAD / year
- Full-time
On behalf of our technology client, Procom is searching for an Infrastructure Analyst for a permanent role. This position is onsite at our client’s Richmond, British Columbia office.
Added 11 hours ago
S
Application Support Engineer (Front Office)
Synechron
Mississauga, ON
- Full-time
We are seeking an experienced Application Support Analyst to join our team and support Front Office platforms focused on deal capture, trade booking, trade lifecycle processing, and…
Added 12 hours ago
IG
Senior IT Business Analyst- SAP HR
Insight Global
Mirabel, QC
- $125,000 to $138,000 CAD / year
- Full-time
The Senior IT Business Analyst, SAP HR position is based in Mirabel, Quebec. This role will investigate incidents and change requests, gather and translate business requirements, recommend…
Added 13 hours ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
This is a great opportunity to step into a Sr Analyst /Specialist-level role, where you’ll have the opportunity to make an impact, contribute to key initiatives, and further grow your…
Added 14 hours ago
MC
Oracle EPM Analyst
MMC Corporate
Toronto, ON
- Other
We are seeking a talented individual to join our IT Product Development team at Marsh as an Oracle EPM Analyst .This role will be based in Toronto. This is a hybrid role that has a…
Added 14 hours ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
Added 14 hours ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and…
Added 14 hours ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
Boston Scientific is seeking a Quality Systems Analyst I for a 6-month contract position to support the effectiveness, compliance, and continuous improvement of our Quality Management…
Added 14 hours ago
AI
SAP ISU Business Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
We are seeking an experienced ISU Business Analyst (L2 Senior) to bridge business requirements and technology solutions. The candidate will work closely with business stakeholders, analyze…
Added 15 hours ago
PG
Business System Analyst
Pacer Group
Calgary, AB
- $46 to $50 CAD / hour
- Contract
Create and maintain BRDs, FRDs, user stories, and functional requirements.
Added 15 hours ago
Sr. Business Process Analyst, Logistics
Tenstorrent
Toronto, ON
We’re looking for a Sr. Business Process Analyst, Logistics to design, document, and improve the systems and workflows that move our products around the world. You will work at the…
Added 15 hours ago
AE
Financial Analyst, FP&A – Gross Margin
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
Added 15 hours ago
CC
Distribution Analyst
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
The Distribution Analyst works in our Distribution Centre of Excellence to transforms distribution, delivery, customer, and operational data into actionable insights that improve service,…

Aquent

eCommerce Operations Analyst, Order and Vendor Support. [AQ-24494]

Toronto, ON, Canada

$25 to $30 CAD / hour · Contract

Apply About employer

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Job details

Pay: $25 to $30 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Experience: 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, customer support operations, or a related field.
Posting language: English
Posted: Oct 30, 2026

Original job description

Aquent is partnering with a leading Canadian retail organization to find an organized, detail-oriented eCommerce Operations Analyst for a one-year contract supporting its growing eCommerce operations team.

In this role, you’ll help keep online orders moving smoothly by working with vendors, investigating shipment and order issues, managing incoming requests, and ensuring problems are resolved. It’s a great opportunity for an early-career professional who enjoys problem-solving, working with different teams, and gaining hands-on experience in a large retail environment.

What You’ll Do

Manage a busy operational inbox, responding to vendor questions, store inquiries, order issues, and customer service escalations.
Investigate order discrepancies, delayed shipments, cancellations, missing information, and inventory availability issues.
Coordinate with vendors and internal partners to gather information, resolve issues, and provide timely updates.
Review daily reports, dashboards, and trackers to identify outstanding orders and operational exceptions.
Maintain accurate records, case notes, and Excel trackers.
Follow established processes to resolve routine issues and escalate more complex situations when necessary.
Identify recurring issues and share observations that may help improve team processes.

What You’ll Bring

1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, customer support operations, or a related field. Relevant internship or co-op experience is welcome.
Experience managing multiple requests, cases, orders, or operational tasks while meeting deadlines.
Strong written communication skills and confidence working with internal and external partners.
Practical problem-solving abilities, including investigating issues and following them through to resolution.
Experience using Excel, spreadsheets, reports, or operational tracking systems.
Strong attention to detail, organization, and ability to manage routine, high-volume work.
A collaborative, dependable approach and willingness to learn new systems and processes.

Nice to Have

Experience with dropshipping, online marketplaces, or vendor fulfillment operations.
Familiarity with purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
Experience using DSCO or similar order and vendor management platforms.
Exposure to Power BI or operational dashboards.
Experience working in a large retail or multi-brand organization.

Why Apply?

Work with recognized retail brands: Support eCommerce operations across three well-known Canadian retailers.
Build valuable experience: Develop skills in online order fulfillment, vendor operations, and cross-functional problem-solving.
Join a supportive team: Benefit from established training resources, collaborative colleagues, and structured processes.
Maintain work-life balance: Join a team that values a consistent work schedule and sustainable working practices.
Enjoy contract benefits: Eligible contractors have access to healthcare, retirement benefits, and paid time off through Aquent.

If you enjoy solving operational problems, keeping work organized, and ensuring customers and business partners receive timely support, we’d love to hear from you.

Apply About employer

More about this job

Responsibilities

Manage operational requests from vendors, stores, and customer service, investigating order discrepancies, shipment delays, cancellations, and inventory issues. Coordinate with internal and external partners to resolve cases, maintain accurate records and trackers, review operational reports, and escalate complex issues.

Requirements

The role seeks 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, customer support operations, or a related field; relevant internship or co-op experience is welcome. Candidates should be organized and detail-oriented, able to manage high-volume requests, communicate effectively, investigate issues through resolution, and use Excel or similar tracking and reporting tools.

Skills

eCommerce Operations
Order Management
Vendor Support
Shipment Tracking
Issue Investigation
Problem-Solving
Written Communication
Cross-Functional Coordination
Excel
Operational Reporting
Case Management
Inventory Management
Attention to Detail
Organization
Process Improvement

Benefits

Healthcare
Retirement Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

eCommerce Operations
Order Management
Vendor Support
Online Order Fulfillment
Dropshipping
Online Marketplaces
Vendor Fulfillment
Purchase Orders
Shipment Tracking
Advance Shipping Notices (ASNs)
Inventory Updates
DSCO
Excel
Spreadsheets
Operational Reports
Dashboards
Power BI
Operational Tracking Systems
Supply Chain
Retail
Order Discrepancies
Shipment Delays
Case Notes
Customer Service Escalations
Process Improvement

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