eCommerce Operations Analyst, Order and Vendor Support. [AQ-24494]
- Toronto, ON, Canada
$25 to $30 CAD / hour · Contract
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Job details
- Pay
- $25 to $30 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, customer support operations, or a related field.
- Posting language
- English
- Posted
Original job description
Aquent is partnering with a leading Canadian retail organization to find an organized, detail-oriented eCommerce Operations Analyst for a one-year contract supporting its growing eCommerce operations team.
In this role, you’ll help keep online orders moving smoothly by working with vendors, investigating shipment and order issues, managing incoming requests, and ensuring problems are resolved. It’s a great opportunity for an early-career professional who enjoys problem-solving, working with different teams, and gaining hands-on experience in a large retail environment.
What You’ll Do
In this role, you’ll help keep online orders moving smoothly by working with vendors, investigating shipment and order issues, managing incoming requests, and ensuring problems are resolved. It’s a great opportunity for an early-career professional who enjoys problem-solving, working with different teams, and gaining hands-on experience in a large retail environment.
What You’ll Do
- Manage a busy operational inbox, responding to vendor questions, store inquiries, order issues, and customer service escalations.
- Investigate order discrepancies, delayed shipments, cancellations, missing information, and inventory availability issues.
- Coordinate with vendors and internal partners to gather information, resolve issues, and provide timely updates.
- Review daily reports, dashboards, and trackers to identify outstanding orders and operational exceptions.
- Maintain accurate records, case notes, and Excel trackers.
- Follow established processes to resolve routine issues and escalate more complex situations when necessary.
- Identify recurring issues and share observations that may help improve team processes.
- 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, customer support operations, or a related field. Relevant internship or co-op experience is welcome.
- Experience managing multiple requests, cases, orders, or operational tasks while meeting deadlines.
- Strong written communication skills and confidence working with internal and external partners.
- Practical problem-solving abilities, including investigating issues and following them through to resolution.
- Experience using Excel, spreadsheets, reports, or operational tracking systems.
- Strong attention to detail, organization, and ability to manage routine, high-volume work.
- A collaborative, dependable approach and willingness to learn new systems and processes.
- Experience with dropshipping, online marketplaces, or vendor fulfillment operations.
- Familiarity with purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
- Experience using DSCO or similar order and vendor management platforms.
- Exposure to Power BI or operational dashboards.
- Experience working in a large retail or multi-brand organization.
- Work with recognized retail brands: Support eCommerce operations across three well-known Canadian retailers.
- Build valuable experience: Develop skills in online order fulfillment, vendor operations, and cross-functional problem-solving.
- Join a supportive team: Benefit from established training resources, collaborative colleagues, and structured processes.
- Maintain work-life balance: Join a team that values a consistent work schedule and sustainable working practices.
- Enjoy contract benefits: Eligible contractors have access to healthcare, retirement benefits, and paid time off through Aquent.
More about this job
Responsibilities
Manage operational requests from vendors, stores, and customer service, investigating order discrepancies, shipment delays, cancellations, and inventory issues. Coordinate with internal and external partners to resolve cases, maintain accurate records and trackers, review operational reports, and escalate complex issues.
Requirements
The role seeks 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, customer support operations, or a related field; relevant internship or co-op experience is welcome. Candidates should be organized and detail-oriented, able to manage high-volume requests, communicate effectively, investigate issues through resolution, and use Excel or similar tracking and reporting tools.
Skills
- eCommerce Operations
- Order Management
- Vendor Support
- Shipment Tracking
- Issue Investigation
- Problem-Solving
- Written Communication
- Cross-Functional Coordination
- Excel
- Operational Reporting
- Case Management
- Inventory Management
- Attention to Detail
- Organization
- Process Improvement
Benefits
- Healthcare
- Retirement Benefits
- Paid Time Off
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Logistics
- Customer Service & Support
- Data & Analytics
- Administrative
Keywords
- eCommerce Operations
- Order Management
- Vendor Support
- Online Order Fulfillment
- Dropshipping
- Online Marketplaces
- Vendor Fulfillment
- Purchase Orders
- Shipment Tracking
- Advance Shipping Notices (ASNs)
- Inventory Updates
- DSCO
- Excel
- Spreadsheets
- Operational Reports
- Dashboards
- Power BI
- Operational Tracking Systems
- Supply Chain
- Retail
- Order Discrepancies
- Shipment Delays
- Case Notes
- Customer Service Escalations
- Process Improvement