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Added 1 min ago
T
Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
Perform Systems Administration of applications / environments supported by the LOB, monitor application / service performance, perform configuration, backup, authentication & tuning
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T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
Our team believes the Bank of the future will be driven by customer centricity. By understanding and meeting the needs of our customers, TD Securities will set itself apart as the Bank that…
Added 1 min ago
Warehouse Specialist - Reach Forklift Operator
Imperial Brady
Delta, BC
…timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local…
Added 1 min ago
Management - Area Leader Production
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
Facilitate the transfer of product and service knowledge to teammates within Production and other store departments so they are better equipped to answer customer questions.
Added 1 min ago
Software Engineer IV, Viper Engineering
ACV
Toronto, ON
Design and implement effective service/product interfaces, including third-party API integrations and extensible handler patterns for new integrations.
Added 1 min ago
Warehouse Leadhand Kitchener
Tepperman's
Kitchener, ON
You take pride in handling products properly, working independently with minimal supervision, and delivering professional customer service.
Added 1 min ago
MD
Service Desk Manager - End User Support - Information Syst Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The purpose of this leadership position is to manage multiple Service Desk Supervisors within the Enterprise Service Desk Organization – End User Support division. This position provides…
Added 1 min ago
U
Collingwood Driver Helper
UPS
Owen Sound, ON
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Collingwood Area. This role involves performing physical work in a fast-paced environment…
Added 1 min ago
A
Director Product Line Management Optical Engines
Adtran
Ottawa, ON
- Full-time
Serve as the voice of the customer, translating service provider, MSO, enterprise, and partner requirements into product definitions.
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U
Port Elgin Driver Helper
UPS
Owen Sound, ON
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Port Elgin Area. This role involves performing physical work in a fast-paced environment…
Added 1 min ago
U
Collingwood Driver Helper
UPS
Owen Sound, ON
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Collingwood Area. This role involves performing physical work in a fast-paced environment…
Added 1 min ago
NR
Financial & Special Projects Consultant
Niagara Region
ON · Niagara, ON
- Full-time
…alignment of operational needs, business requirements, and customer service…
Added 1 min ago
ET
Account Specialist
Enabled Talent
ON · Peel, ON
- Full-time
…program’s client pipeline. You will work closely with the Sales Lead to find prospective businesses, build interest, run follow-ups, convert opportunities and support a smooth transition…
Added 1 min ago
CH
Route Driver/Service Rep (Class DZ)
Clean Harbors
Brampton, ON
- Full-time
Safety-Kleen, a Clean Harbors Company, in Brampton, ON is seeking a DZ Driver (Sales and Service Representative) to join their safety conscious team! The SSR will be responsible for both…
Added 1 min ago
AP
Operations Manager | Calgary
Aspen Properties
Calgary, AB
- Full-time
Strong leadership and teamwork are the cornerstones of our Core Values: Customer & Community Service, Integrity, Creativity, Adaptability, Respect and Entrepreneurship. Driven by our…
Added 1 min ago
C
Investment Specialist
CIBC
Kitchener, ON · Listowel, ON
- Full-time
Analytical Thinking, Client Service, Communication, Customer Experience (CX), Financial Advising, Investment Planning, Work Collaboratively
Added 1 min ago
PA
Aircraft Certification Authority (ACA) M2 - YYZ
Porter Airlines Inc.
Mississauga, ON
- Full-time
Assist the Lead in ensuring the hangar work areas, including all locations in hangar, office, and storage facility as well as service vehicles and equipment are kept clean in an effort to…
Added 1 min ago
B
IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
…identifying unacceptable/high risk circumstances that could lead to material impact on profitability or reputation. Provides independent assurance on the quality and effectiveness of…
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5728 - Assistant Store Manager FT
Lids
Guelph, ON
- $19 to $20 USD / hour
- Full-time
Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Added 1 min ago
HE
Customer Service Representative
Hype Events
Toronto, ON
- Full-time
Building relationships that lead to trust and conversions
Added 1 min ago
NE
Sales Operations Analyst
Nexus Energy Inc.
Toronto, ON
- $60,000 to $80,000 CAD / year
- Full-time
Maintain accurate and up-to-date records in CRM systems, tracking customer interactions, proposal status, and pipeline progress.
Added 1 min ago
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Senior Supply Chain Analyst & Planning Lead
Cryopak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Collaborate with Production, Procurement, Logistics, Engineering and Customer Service.
Added 1 min ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | Water Tech
Montreal, QC
- Full-time
…assure la réalisation de projets, de la conception à la mise en…
Added 1 min ago
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5730 - Store Manager (H)
Lids
Nanaimo, BC
- $23 USD / hour
- Full-time
Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Added 1 min ago
SH
Operations Manager
Sturgeon Heights Community Centre
Winnipeg, MB
- Full-time
Lead and oversee all daily canteen operations, ensuring efficient service, effective

Aquent

eCommerce Operations Analyst, Order and Vendor Support. [AQ-25196]

Toronto, ON, Canada

$25 to $30 CAD / hour · Contract

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Job details

Pay: $25 to $30 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations.
Posting language: English
Posted: Nov 3, 2026

Original job description

Aquent is proud to partner with a leading Canadian retail organization that plays a pivotal role in the national commerce landscape, connecting millions of customers with essential goods and services. This organization is renowned for its innovative approach to retail and its commitment to operational excellence, especially within its rapidly expanding eCommerce channels. Join a team where your contributions directly support the seamless flow of online transactions and enhance the customer experience across well-known brands.

Are you a detail-oriented problem-solver eager to make a tangible impact on a high-volume eCommerce operation? This one-year contract opportunity as a key member of the eCommerce operations team offers an exciting chance to ensure online orders move smoothly from click to delivery. You will be instrumental in maintaining operational efficiency, collaborating with a diverse network of vendors and internal partners, and directly contributing to customer satisfaction by resolving critical order and shipment issues. This role is perfect for an early-career professional ready to dive into a dynamic retail environment and gain invaluable hands-on experience.

What You’ll Do

Efficiently manage a busy operational inbox, serving as a primary point of contact for vendor inquiries, store questions, order issues, and customer service escalations.
Conduct thorough investigations into order discrepancies, delayed shipments, cancellations, missing information, and inventory availability challenges to identify root causes.
Actively coordinate with external vendors and internal stakeholders to gather necessary information, facilitate issue resolution, and provide timely, accurate updates.
Proactively review daily reports, dashboards, and tracking systems to pinpoint outstanding orders and operational exceptions, ensuring swift action.
Maintain meticulous records, detailed case notes, and organized tracking systems to ensure data integrity and traceability.
Execute established processes for resolving routine operational issues and adeptly escalate more complex situations to appropriate channels when required.
Identify and document recurring operational issues, sharing observations and insights that can lead to continuous process improvements for the team.

What You’ll Bring

1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations. Relevant internship or co-op experience is highly valued.
Demonstrated ability to effectively manage multiple requests, cases, orders, or operational tasks concurrently while consistently meeting deadlines.
Exceptional written communication skills and the confidence to interact professionally with both internal teams and external partners.
Proven practical problem-solving abilities, including the capacity to investigate complex issues thoroughly and drive them to successful resolution.
Proficiency in using Excel, spreadsheets, reports, or other operational tracking systems to manage and analyze data.
A strong commitment to attention to detail, excellent organizational skills, and the capability to manage routine, high-volume workloads with precision.
A collaborative and dependable approach, coupled with an eagerness to learn new systems and adapt to evolving processes.

What Will Set You Apart

Experience with dropshipping models, online marketplaces, or vendor fulfillment operations.
Familiarity with key supply chain documents and processes such as purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
Experience utilizing DSCO or similar order and vendor management platforms.
Exposure to Power BI or other operational dashboards for data visualization and analysis.
Previous experience working within a large retail or multi-brand organizational structure.

Why This Opportunity?

Impact Across Recognized Brands: Support the eCommerce operations for several well-known Canadian retail brands, contributing to their continued success and customer satisfaction.
Build Valuable Expertise: Develop critical skills in online order fulfillment, vendor operations management, and cross-functional problem-solving within a leading retail environment.
Join a Supportive Community: Benefit from established training resources, collaborate with experienced colleagues, and thrive within structured processes designed for success.
Achieve Work-Life Harmony: Be part of a team that prioritizes a consistent work schedule and sustainable working practices, fostering a healthy professional life.
Enjoy Comprehensive Contract Benefits: As an eligible contractor through Aquent, you will have access to valuable healthcare options, retirement benefits, and paid time off.

If you thrive on solving operational challenges, excel at keeping work organized, and are passionate about ensuring customers and business partners receive timely and effective support, we encourage you to apply!

Apply About employer

More about this job

Responsibilities

Manage vendor, store, order, and customer-service inquiries while investigating order discrepancies, shipment delays, cancellations, and inventory issues. Monitor operational reports and tracking systems, coordinate resolutions with vendors and internal teams, maintain accurate records, and identify recurring issues for process improvement.

Requirements

Candidates should have 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations, with relevant internship or co-op experience valued. They should be organized, detail-oriented, able to manage multiple requests and deadlines, communicate professionally, investigate problems, and use Excel or similar tracking systems; experience with dropshipping, ASNs, DSCO, Power BI, or large retail organizations is an advantage.

Skills

eCommerce Operations
Order Management
Vendor Support
Order Issue Resolution
Shipment Tracking
Root Cause Investigation
Cross-Functional Coordination
Written Communication
Problem-Solving
Excel
Data Analysis
Operational Reporting
Case Documentation
Inventory Management
Process Improvement
DSCO

Benefits

Healthcare Options
Retirement Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

eCommerce Operations
Order Management
Vendor Support
Order Fulfillment
Dropshipping
Online Marketplaces
Vendor Fulfillment
Supply Chain
Purchase Orders
Shipment Tracking
Advance Shipping Notices
ASNs
Inventory Updates
DSCO
Power BI
Excel
Spreadsheets
Operational Dashboards
Operational Reporting
Data Analysis
Customer Support
Order Discrepancies
Shipment Delays
Inventory Availability
Root Cause Analysis
Case Documentation
Issue Escalation
Process Improvement
Cross-Functional Collaboration
Retail

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