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Added 52 mins ago
LP
Trust Administrator
Legacy Private Trust
Toronto, ON
- Full-time
Legacy Private Trust is looking for a versatile trust or financial services industry professional to join our company! The Trust Administrator is responsible for providing high-quality…
Added 1 hour ago
WC
Pharmacy Assistant
Walmart Canada
Truro, NS
- Full-time
…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 1 hour ago
SS
Rental Coordinator
Sunbelt Solomon
New Westminster, BC
- Full-time
…responsible for supporting the Trinity Power Inside Sales and Project Management teams. This role coordinates and executes rental and sales quotations and projects while ensuring accuracy…
Added 1 hour ago
WC
Consumables Associate
Walmart Canada
Halifax, NS
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 1 hour ago
NL
Aftermarket Parts Coordinator
NET LIP
Vaughan, ON
- Full-time
The Aftermarket Parts Coordinator follows a structured workflow to manage customer inquiries, quotes, and orders effectively. This process includes steps such as receiving RFQs, processing…
Added 1 hour ago
MT
Senior Software Engineer
Maximum Technologies, Inc.
Remote, Canada
- Full-time
- Remote
…its workflows, its tests. When a change touches twelve other services, you follow it into all twelve. We use AI coding agents heavily, and directing them is part of the…
Added 1 hour ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 1 hour ago
B
Building Maintenance Technician II
BGIS
Toronto, ON
- Full-time
Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed…
Added 2 hours ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 2 hours ago
SH
Pharmacy Technician - (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
- Full-time
…cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative…
Added 3 hours ago
W
Pharmacy Assistant
Walmart
Truro, NS
- Full-time
…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 3 hours ago
R
Clerk, Return to vendor & Receiving
RONA
Fort McMurray, AB
- Full-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Added 3 hours ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 3 hours ago
MC
Commercial Analyst
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
…a position as a Relationship Manager Business Banking, Cash Management or Business Credit…
Added 3 hours ago
MC
Commercial Analyst
Meridian Credit Union
Owen Sound, ON · Barrie, ON
- $52,000 to $75,000 CAD / year
- Full-time
…a position as a Relationship Manager Business Banking, Cash Management or Business Credit…
Added 3 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…beverages in accordance with hotel policies and banquet event order…
Added 4 hours ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Halifax, NS
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
…also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth…
Added 6 hours ago
B
Building Maintenance Technician II
BGIS
Toronto, ON
- Full-time
Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed…
Added 7 hours ago
SH
Server l Part Time l Novotel Toronto Centre
Silver Hotel Group
Toronto, ON
- Part-time
Committed to delivering high levels of customer service.
Added 7 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
…complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with…
Added 8 hours ago
FR
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 8 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…

Aquent

eCommerce Operations Analyst, Order and Vendor Support. [AQ-25196]

Toronto, ON, Canada

$25 to $30 CAD / hour · Contract

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Job details

Pay: $25 to $30 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations.
Posting language: English
Posted: Nov 3, 2026

Original job description

Aquent is proud to partner with a leading Canadian retail organization that plays a pivotal role in the national commerce landscape, connecting millions of customers with essential goods and services. This organization is renowned for its innovative approach to retail and its commitment to operational excellence, especially within its rapidly expanding eCommerce channels. Join a team where your contributions directly support the seamless flow of online transactions and enhance the customer experience across well-known brands.

Are you a detail-oriented problem-solver eager to make a tangible impact on a high-volume eCommerce operation? This one-year contract opportunity as a key member of the eCommerce operations team offers an exciting chance to ensure online orders move smoothly from click to delivery. You will be instrumental in maintaining operational efficiency, collaborating with a diverse network of vendors and internal partners, and directly contributing to customer satisfaction by resolving critical order and shipment issues. This role is perfect for an early-career professional ready to dive into a dynamic retail environment and gain invaluable hands-on experience.

What You’ll Do

Efficiently manage a busy operational inbox, serving as a primary point of contact for vendor inquiries, store questions, order issues, and customer service escalations.
Conduct thorough investigations into order discrepancies, delayed shipments, cancellations, missing information, and inventory availability challenges to identify root causes.
Actively coordinate with external vendors and internal stakeholders to gather necessary information, facilitate issue resolution, and provide timely, accurate updates.
Proactively review daily reports, dashboards, and tracking systems to pinpoint outstanding orders and operational exceptions, ensuring swift action.
Maintain meticulous records, detailed case notes, and organized tracking systems to ensure data integrity and traceability.
Execute established processes for resolving routine operational issues and adeptly escalate more complex situations to appropriate channels when required.
Identify and document recurring operational issues, sharing observations and insights that can lead to continuous process improvements for the team.

What You’ll Bring

1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations. Relevant internship or co-op experience is highly valued.
Demonstrated ability to effectively manage multiple requests, cases, orders, or operational tasks concurrently while consistently meeting deadlines.
Exceptional written communication skills and the confidence to interact professionally with both internal teams and external partners.
Proven practical problem-solving abilities, including the capacity to investigate complex issues thoroughly and drive them to successful resolution.
Proficiency in using Excel, spreadsheets, reports, or other operational tracking systems to manage and analyze data.
A strong commitment to attention to detail, excellent organizational skills, and the capability to manage routine, high-volume workloads with precision.
A collaborative and dependable approach, coupled with an eagerness to learn new systems and adapt to evolving processes.

What Will Set You Apart

Experience with dropshipping models, online marketplaces, or vendor fulfillment operations.
Familiarity with key supply chain documents and processes such as purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
Experience utilizing DSCO or similar order and vendor management platforms.
Exposure to Power BI or other operational dashboards for data visualization and analysis.
Previous experience working within a large retail or multi-brand organizational structure.

Why This Opportunity?

Impact Across Recognized Brands: Support the eCommerce operations for several well-known Canadian retail brands, contributing to their continued success and customer satisfaction.
Build Valuable Expertise: Develop critical skills in online order fulfillment, vendor operations management, and cross-functional problem-solving within a leading retail environment.
Join a Supportive Community: Benefit from established training resources, collaborate with experienced colleagues, and thrive within structured processes designed for success.
Achieve Work-Life Harmony: Be part of a team that prioritizes a consistent work schedule and sustainable working practices, fostering a healthy professional life.
Enjoy Comprehensive Contract Benefits: As an eligible contractor through Aquent, you will have access to valuable healthcare options, retirement benefits, and paid time off.

If you thrive on solving operational challenges, excel at keeping work organized, and are passionate about ensuring customers and business partners receive timely and effective support, we encourage you to apply!

Apply About employer

More about this job

Responsibilities

Manage vendor, store, order, and customer-service inquiries while investigating order discrepancies, shipment delays, cancellations, and inventory issues. Monitor operational reports and tracking systems, coordinate resolutions with vendors and internal teams, maintain accurate records, and identify recurring issues for process improvement.

Requirements

Candidates should have 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations, with relevant internship or co-op experience valued. They should be organized, detail-oriented, able to manage multiple requests and deadlines, communicate professionally, investigate problems, and use Excel or similar tracking systems; experience with dropshipping, ASNs, DSCO, Power BI, or large retail organizations is an advantage.

Skills

eCommerce Operations
Order Management
Vendor Support
Order Issue Resolution
Shipment Tracking
Root Cause Investigation
Cross-Functional Coordination
Written Communication
Problem-Solving
Excel
Data Analysis
Operational Reporting
Case Documentation
Inventory Management
Process Improvement
DSCO

Benefits

Healthcare Options
Retirement Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

eCommerce Operations
Order Management
Vendor Support
Order Fulfillment
Dropshipping
Online Marketplaces
Vendor Fulfillment
Supply Chain
Purchase Orders
Shipment Tracking
Advance Shipping Notices
ASNs
Inventory Updates
DSCO
Power BI
Excel
Spreadsheets
Operational Dashboards
Operational Reporting
Data Analysis
Customer Support
Order Discrepancies
Shipment Delays
Inventory Availability
Root Cause Analysis
Case Documentation
Issue Escalation
Process Improvement
Cross-Functional Collaboration
Retail

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