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Added 7 mins ago
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Aquent

eCommerce Operations Analyst, Order and Vendor Support. [AQ-25196]

Toronto, ON, Canada

$25 to $30 CAD / hour · Contract

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Job details

Pay: $25 to $30 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations.
Posting language: English
Posted: Nov 3, 2026

Original job description

Aquent is proud to partner with a leading Canadian retail organization that plays a pivotal role in the national commerce landscape, connecting millions of customers with essential goods and services. This organization is renowned for its innovative approach to retail and its commitment to operational excellence, especially within its rapidly expanding eCommerce channels. Join a team where your contributions directly support the seamless flow of online transactions and enhance the customer experience across well-known brands.

Are you a detail-oriented problem-solver eager to make a tangible impact on a high-volume eCommerce operation? This one-year contract opportunity as a key member of the eCommerce operations team offers an exciting chance to ensure online orders move smoothly from click to delivery. You will be instrumental in maintaining operational efficiency, collaborating with a diverse network of vendors and internal partners, and directly contributing to customer satisfaction by resolving critical order and shipment issues. This role is perfect for an early-career professional ready to dive into a dynamic retail environment and gain invaluable hands-on experience.

What You’ll Do

Efficiently manage a busy operational inbox, serving as a primary point of contact for vendor inquiries, store questions, order issues, and customer service escalations.
Conduct thorough investigations into order discrepancies, delayed shipments, cancellations, missing information, and inventory availability challenges to identify root causes.
Actively coordinate with external vendors and internal stakeholders to gather necessary information, facilitate issue resolution, and provide timely, accurate updates.
Proactively review daily reports, dashboards, and tracking systems to pinpoint outstanding orders and operational exceptions, ensuring swift action.
Maintain meticulous records, detailed case notes, and organized tracking systems to ensure data integrity and traceability.
Execute established processes for resolving routine operational issues and adeptly escalate more complex situations to appropriate channels when required.
Identify and document recurring operational issues, sharing observations and insights that can lead to continuous process improvements for the team.

What You’ll Bring

1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations. Relevant internship or co-op experience is highly valued.
Demonstrated ability to effectively manage multiple requests, cases, orders, or operational tasks concurrently while consistently meeting deadlines.
Exceptional written communication skills and the confidence to interact professionally with both internal teams and external partners.
Proven practical problem-solving abilities, including the capacity to investigate complex issues thoroughly and drive them to successful resolution.
Proficiency in using Excel, spreadsheets, reports, or other operational tracking systems to manage and analyze data.
A strong commitment to attention to detail, excellent organizational skills, and the capability to manage routine, high-volume workloads with precision.
A collaborative and dependable approach, coupled with an eagerness to learn new systems and adapt to evolving processes.

What Will Set You Apart

Experience with dropshipping models, online marketplaces, or vendor fulfillment operations.
Familiarity with key supply chain documents and processes such as purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
Experience utilizing DSCO or similar order and vendor management platforms.
Exposure to Power BI or other operational dashboards for data visualization and analysis.
Previous experience working within a large retail or multi-brand organizational structure.

Why This Opportunity?

Impact Across Recognized Brands: Support the eCommerce operations for several well-known Canadian retail brands, contributing to their continued success and customer satisfaction.
Build Valuable Expertise: Develop critical skills in online order fulfillment, vendor operations management, and cross-functional problem-solving within a leading retail environment.
Join a Supportive Community: Benefit from established training resources, collaborate with experienced colleagues, and thrive within structured processes designed for success.
Achieve Work-Life Harmony: Be part of a team that prioritizes a consistent work schedule and sustainable working practices, fostering a healthy professional life.
Enjoy Comprehensive Contract Benefits: As an eligible contractor through Aquent, you will have access to valuable healthcare options, retirement benefits, and paid time off.

If you thrive on solving operational challenges, excel at keeping work organized, and are passionate about ensuring customers and business partners receive timely and effective support, we encourage you to apply!

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More about this job

Responsibilities

Manage vendor, store, order, and customer-service inquiries while investigating order discrepancies, shipment delays, cancellations, and inventory issues. Monitor operational reports and tracking systems, coordinate resolutions with vendors and internal teams, maintain accurate records, and identify recurring issues for process improvement.

Requirements

Candidates should have 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations, with relevant internship or co-op experience valued. They should be organized, detail-oriented, able to manage multiple requests and deadlines, communicate professionally, investigate problems, and use Excel or similar tracking systems; experience with dropshipping, ASNs, DSCO, Power BI, or large retail organizations is an advantage.

Skills

eCommerce Operations
Order Management
Vendor Support
Order Issue Resolution
Shipment Tracking
Root Cause Investigation
Cross-Functional Coordination
Written Communication
Problem-Solving
Excel
Data Analysis
Operational Reporting
Case Documentation
Inventory Management
Process Improvement
DSCO

Benefits

Healthcare Options
Retirement Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

eCommerce Operations
Order Management
Vendor Support
Order Fulfillment
Dropshipping
Online Marketplaces
Vendor Fulfillment
Supply Chain
Purchase Orders
Shipment Tracking
Advance Shipping Notices
ASNs
Inventory Updates
DSCO
Power BI
Excel
Spreadsheets
Operational Dashboards
Operational Reporting
Data Analysis
Customer Support
Order Discrepancies
Shipment Delays
Inventory Availability
Root Cause Analysis
Case Documentation
Issue Escalation
Process Improvement
Cross-Functional Collaboration
Retail

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