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Added 12 mins ago
CI
CRM Developer and Data Analyst
Caldwell Investment Management Ltd.
Toronto, ON
- Full-time
If you thrive at the intersection of technology and process improvement, this role offers a platform to make a direct and measurable impact on both our operations and revenue generating…
Added 12 mins ago
II
Lead Business Analyst
ITC Infotech
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
The Lead Business Systems Analyst is responsible for understanding various data models and databases involved in the systems and managing and leading the requirements gathering, ticket…
Added 12 mins ago
C
Tax Analyst
Coveo
Montreal, QC
- Full-time
…an international technology company? As our one and only Tax Analyst, you’ll support Coveo’s tax activities, working with colleagues across Finance to deliver accurate, timely results while…
Added 12 mins ago
MM
Senior Financial Analyst
Morgan McKinley
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
An established and highly regarded national law firm is seeking a Senior Financial Analyst to join its Finance and Accounting team in Toronto.
Added 28 mins ago
M
Senior Financial Analyst, Payments (12 months term role)
Metrolinx
Canada
- Full-time
…(TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs…
Added 43 mins ago
K
Senior Analyst/Engineer - PSA and Risk Assessment
Kinectrics
Toronto, ON
- Full-time
Position: Senior Analyst/Engineer - PSA and Risk Assessment
Added 1 hour ago
GC
Material Analyst I
Garland Commercial Ranges
Mississauga, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a Materials Analyst/Planner, you will be responsible for setting up and maintaining part parameters and interfaces between QAD and Arena. You will also liaise with Receiving,…
Added 1 hour ago
BR
Analyst, Settlement and Structured Transactions
Brookfield Renewable
Gatineau, QC
- Full-time
Reporting to the Manager, Settlement and Structured Transactions (S&STG), the Analyst is responsible for the settlement of energy market trades and long-term contracts.
Added 1 hour ago
Systems Analyst
F12.net
Victoria, BC
…Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join…
Added 1 hour ago
NS
Analyst, Financial
Nova Scotia Power
Lakeside, NS
- Full-time
…forecasting to capital project reporting, financial analysis, and process improvement…
Added 1 hour ago
Business Analyst
Aecon
Hamilton, ON
…Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you’re…
Added 1 hour ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Added 2 hours ago
W
Business Analyst II
Wiraa
Canada
- Full-time
We are seeking a Business Analyst II, OPL to join our growing team. In this role, you will obtain requirements from business units using techniques such as interviews and work sessions,…
Added 2 hours ago
MD
Financial Management Transformation Program Consultant - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Guide teams from different parts of the organization through planning, process mapping, and steps for implementing changes.
Added 2 hours ago
A
eCommerce Operations Analyst, Order and Vendor Support. [AQ-25196]
Aquent
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Identify and document recurring operational issues, sharing observations and insights that can lead to continuous process improvements for the team.
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Support process manufacturing capability studies and improvement projects.
Added 3 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 4 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a seasoned Business Analyst with over 10 years of experience specializing in Salesforce implementations. The ideal candidate will possess a deep understanding of…
Added 4 hours ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
Required skills: Artificial Intelligence, Automation, Business Process Improvement, Change & Transformation, Cybersecurity, Diversity & Inclusion, Empathy, Initiative, Learning Agility,…
Added 4 hours ago
NB
Senior Analyst Enterprise Architecture Tools
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Artificial Intelligence, Business Process Improvement, Change Management, Communication, Critical Thinking, Detail-oriented, Enterprise Application Integration, Enterprise…
Added 4 hours ago
NB
Senior Digital Journey Owner
National Bank of Canada
Montreal, QC
- Full-time
…journey squad that may include a Product Owner (PO), Business Analyst, Client Experience (CX) and UX/UI designers, writers, data specialists, conversion optimization experts, MarTech and…
Added 7 hours ago
MM
Senior Project Engineer
Martin Marietta
Kenora, ON
- Full-time
…structures, facilities, systems, and components for capital improvement of aggregate processing…
Added 8 hours ago
PS
Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 8 hours ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
The CRM Analyst supports the effective operation, maintenance and continuous improvement of the CRM platform for Admissions and Advisory Services at SIIT. As an employee of SIIT, this…
Added 8 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management

Aquent

eCommerce Operations Analyst, Order and Vendor Support. [AQ-25196]

Toronto, ON, Canada

$25 to $30 CAD / hour · Contract

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Job details

Pay: $25 to $30 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Experience: 1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations.
Posting language: English
Posted: Nov 3, 2026

Original job description

Aquent is proud to partner with a leading Canadian retail organization that plays a pivotal role in the national commerce landscape, connecting millions of customers with essential goods and services. This organization is renowned for its innovative approach to retail and its commitment to operational excellence, especially within its rapidly expanding eCommerce channels. Join a team where your contributions directly support the seamless flow of online transactions and enhance the customer experience across well-known brands.

Are you a detail-oriented problem-solver eager to make a tangible impact on a high-volume eCommerce operation? This one-year contract opportunity as a key member of the eCommerce operations team offers an exciting chance to ensure online orders move smoothly from click to delivery. You will be instrumental in maintaining operational efficiency, collaborating with a diverse network of vendors and internal partners, and directly contributing to customer satisfaction by resolving critical order and shipment issues. This role is perfect for an early-career professional ready to dive into a dynamic retail environment and gain invaluable hands-on experience.

What You’ll Do

Efficiently manage a busy operational inbox, serving as a primary point of contact for vendor inquiries, store questions, order issues, and customer service escalations.
Conduct thorough investigations into order discrepancies, delayed shipments, cancellations, missing information, and inventory availability challenges to identify root causes.
Actively coordinate with external vendors and internal stakeholders to gather necessary information, facilitate issue resolution, and provide timely, accurate updates.
Proactively review daily reports, dashboards, and tracking systems to pinpoint outstanding orders and operational exceptions, ensuring swift action.
Maintain meticulous records, detailed case notes, and organized tracking systems to ensure data integrity and traceability.
Execute established processes for resolving routine operational issues and adeptly escalate more complex situations to appropriate channels when required.
Identify and document recurring operational issues, sharing observations and insights that can lead to continuous process improvements for the team.

What You’ll Bring

1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations. Relevant internship or co-op experience is highly valued.
Demonstrated ability to effectively manage multiple requests, cases, orders, or operational tasks concurrently while consistently meeting deadlines.
Exceptional written communication skills and the confidence to interact professionally with both internal teams and external partners.
Proven practical problem-solving abilities, including the capacity to investigate complex issues thoroughly and drive them to successful resolution.
Proficiency in using Excel, spreadsheets, reports, or other operational tracking systems to manage and analyze data.
A strong commitment to attention to detail, excellent organizational skills, and the capability to manage routine, high-volume workloads with precision.
A collaborative and dependable approach, coupled with an eagerness to learn new systems and adapt to evolving processes.

What Will Set You Apart

Experience with dropshipping models, online marketplaces, or vendor fulfillment operations.
Familiarity with key supply chain documents and processes such as purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
Experience utilizing DSCO or similar order and vendor management platforms.
Exposure to Power BI or other operational dashboards for data visualization and analysis.
Previous experience working within a large retail or multi-brand organizational structure.

Why This Opportunity?

Impact Across Recognized Brands: Support the eCommerce operations for several well-known Canadian retail brands, contributing to their continued success and customer satisfaction.
Build Valuable Expertise: Develop critical skills in online order fulfillment, vendor operations management, and cross-functional problem-solving within a leading retail environment.
Join a Supportive Community: Benefit from established training resources, collaborate with experienced colleagues, and thrive within structured processes designed for success.
Achieve Work-Life Harmony: Be part of a team that prioritizes a consistent work schedule and sustainable working practices, fostering a healthy professional life.
Enjoy Comprehensive Contract Benefits: As an eligible contractor through Aquent, you will have access to valuable healthcare options, retirement benefits, and paid time off.

If you thrive on solving operational challenges, excel at keeping work organized, and are passionate about ensuring customers and business partners receive timely and effective support, we encourage you to apply!

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More about this job

Responsibilities

Manage vendor, store, order, and customer-service inquiries while investigating order discrepancies, shipment delays, cancellations, and inventory issues. Monitor operational reports and tracking systems, coordinate resolutions with vendors and internal teams, maintain accurate records, and identify recurring issues for process improvement.

Requirements

Candidates should have 1–3 years of experience in eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations, with relevant internship or co-op experience valued. They should be organized, detail-oriented, able to manage multiple requests and deadlines, communicate professionally, investigate problems, and use Excel or similar tracking systems; experience with dropshipping, ASNs, DSCO, Power BI, or large retail organizations is an advantage.

Skills

eCommerce Operations
Order Management
Vendor Support
Order Issue Resolution
Shipment Tracking
Root Cause Investigation
Cross-Functional Coordination
Written Communication
Problem-Solving
Excel
Data Analysis
Operational Reporting
Case Documentation
Inventory Management
Process Improvement
DSCO

Benefits

Healthcare Options
Retirement Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

eCommerce Operations
Order Management
Vendor Support
Order Fulfillment
Dropshipping
Online Marketplaces
Vendor Fulfillment
Supply Chain
Purchase Orders
Shipment Tracking
Advance Shipping Notices
ASNs
Inventory Updates
DSCO
Power BI
Excel
Spreadsheets
Operational Dashboards
Operational Reporting
Data Analysis
Customer Support
Order Discrepancies
Shipment Delays
Inventory Availability
Root Cause Analysis
Case Documentation
Issue Escalation
Process Improvement
Cross-Functional Collaboration
Retail

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