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Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 4 hours ago
A
Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
5–8 years of experience as a Systems Analyst, Functional Consultant, or in a similar IT role
Added 6 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 8 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11734
Added 8 hours ago
SM
RQ11735 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11735
Added 8 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 8 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11734
Added 8 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 8 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11734
Added 8 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…
Added 8 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…
Added 8 hours ago
SM
RQ11733 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11733
Added 8 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…
Added 8 hours ago
SM
RQ11735 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11735
Added 8 hours ago
SM
RQ11735 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11735
Added 8 hours ago
SM
RQ11733 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11733
Added 8 hours ago
SM
RQ11733 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11733
Added 8 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 10 hours ago
A
eCommerce Operations Analyst, Order and Vendor Support. [AQ-25906]
Aquent
Toronto, ON
- $25 to $30 CAD / hour
- Contract
…operation, ensuring customer orders move smoothly from click to delivery while collaborating with a diverse network of vendors and internal partners to elevate the overall shopping…
Added 18 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 20 hours ago
SM
RQ11735 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11735
Added 20 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 20 hours ago
SM
RQ11735 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11735
Added 20 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11734
Added 20 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…

Aquent

eCommerce Operations Analyst, Order and Vendor Support. [AQ-25906]

Toronto, ON, Canada

$25 to $30 CAD / hour · Contract

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Job details

Pay: $25 to $30 CAD / hour
Job type: Contract
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Step into a dynamic role where your detail-oriented problem-solving skills will directly power the seamless flow of online transactions for a leading retail organization. Partnering with Aquent, you will have the unique opportunity to make a tangible impact on a high-volume eCommerce operation, ensuring customer orders move smoothly from click to delivery while collaborating with a diverse network of vendors and internal partners to elevate the overall shopping experience.

About The Partner

Our client is a premier retail organization recognized for its innovative approach to commerce and its commitment to operational excellence. With a rapidly expanding eCommerce footprint, they connect millions of customers with essential goods and services. By joining this team through Aquent, you will contribute to a supportive, forward-thinking environment that values continuous improvement and operational success.

The Opportunity

In this key operational role, you will be the engine behind successful order fulfillment and vendor collaboration. You will dive into daily challenges, investigate order discrepancies, and work cross-functionally to resolve issues before they impact the customer. This is an exceptional opportunity for an early-career professional to gain invaluable, hands-on experience in a fast-paced retail environment and build a strong foundation in supply chain and eCommerce operations.

Key Responsibilities

Efficiently manage a busy operational inbox, serving as the primary point of contact for vendor inquiries, store questions, order issues, and customer service escalations.
Conduct thorough investigations into order discrepancies, delayed shipments, cancellations, missing information, and inventory challenges to identify root causes.
Coordinate actively with external vendors and internal stakeholders to gather information, facilitate swift issue resolution, and provide timely updates.
Proactively review daily reports, dashboards, and tracking systems to pinpoint outstanding orders and operational exceptions.
Maintain meticulous records, detailed case notes, and organized tracking systems to ensure data integrity and traceability.
Execute established processes for resolving routine operational issues and adeptly escalate complex situations when required.
Identify and document recurring operational issues, sharing insights to drive continuous process improvements.

What You’ll Bring

1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations (relevant internship or co-op experience is highly valued).
Demonstrated ability to manage multiple requests, cases, orders, or operational tasks concurrently while consistently meeting deadlines.
Exceptional written communication skills and the confidence to interact professionally with both internal teams and external partners.
Proven practical problem-solving abilities, including the capacity to investigate complex issues thoroughly and drive them to resolution.
Proficiency in using Excel, spreadsheets, reports, or other operational tracking systems to manage and analyze data.
Strong commitment to attention to detail, excellent organizational skills, and the capability to manage routine, high-volume workloads with precision.
A collaborative, dependable approach and an eagerness to learn new systems and adapt to evolving processes.

What Will Set You Apart

Experience with dropshipping models, online marketplaces, or vendor fulfillment operations.
Familiarity with key supply chain documents and processes such as purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
Experience utilizing DSCO or similar order and vendor management platforms.
Exposure to Power BI or other operational dashboards for data visualization and analysis.
Previous experience working within a large retail or multi-brand organizational structure.

Why You’ll Love This Role

Build Valuable Expertise: Develop critical skills in online order fulfillment, vendor operations management, and cross-functional problem-solving within a leading retail environment.
Join a Supportive Community: Benefit from established training resources, collaborate with experienced colleagues, and thrive within structured processes designed for success.
Achieve Work-Life Harmony: Be part of a team that prioritizes a consistent work schedule and sustainable working practices, fostering a healthy professional life.
Comprehensive Contract Benefits: As an eligible contractor through Aquent, you will have access to valuable healthcare options, retirement benefits, and paid time off.

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More about this job

Responsibilities

Manage operational inquiries from vendors, stores, and customer service teams, and investigate order discrepancies, shipment delays, cancellations, and inventory issues. Coordinate issue resolution with internal and external partners, monitor reports and tracking systems, maintain accurate case records, and identify recurring problems for process improvement.

Requirements

The role seeks 1–3 years of experience in eCommerce, order management, vendor support, fulfillment, supply chain, or customer support operations; relevant internship or co-op experience is valued. Candidates should be able to manage multiple tasks, communicate professionally, investigate and resolve issues, use Excel or operational tracking systems, and work accurately and collaboratively.

Skills

Order Management
Vendor Support
eCommerce Operations
Problem-Solving
Written Communication
Cross-Functional Collaboration
Issue Investigation
Case Management
Data Analysis
Excel
Attention to Detail
Organization
Supply Chain Operations
Process Improvement
Order and Vendor Management Platforms
Power BI

Benefits

Healthcare Options
Retirement Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

eCommerce Operations
Order Management
Vendor Support
Order Fulfillment
Supply Chain
Dropshipping
Online Marketplaces
Vendor Fulfillment
Purchase Orders
Shipment Tracking
Advance Shipping Notices
ASNs
Inventory Updates
DSCO
Power BI
Excel
Operational Dashboards
Operational Reports
Order Discrepancies
Delayed Shipments
Cancellations
Inventory Challenges
Case Notes
Data Integrity
Root Cause Analysis
Process Improvement
Retail
Customer Service Escalations

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