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Added 19 mins ago
Customer Success Manager, Major
Docebo
Remote, Canada
$103,300 to $117,000 CAD / year
Full-time · Remote
As our next Customer Success Manager (CSM), you will be the ultimate trusted advisor and champion for our clients, unlocking the true power of Docebo’s world-class LMS to transform their…
Added 1 hour ago
Senior Product Manager
Tekion
Remote, Canada
$131,500 to $164,000 CAD / year
Full-time · Remote
Proven success in developing and scaling products in cross-functional environments
Added 3 hours ago
Senior Project Manager - Shopify Expert
Avex Designs
Remote, Canada
Full-time · Remote
The Senior Technical Project Manager role is critical to the success of our agency. They're the driving force behind implementing intricate eCommerce strategies, showcasing a deep…
Added 4 hours ago
Customer Support Specialist, Infinity
Aquila
Remote, Canada
Full-time · Remote
Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the…
Added 7 hours ago
Senior Manager, Sales Enablement & Operations
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
We’re looking for a Senior Manager, Sales Enablement & Operations to join our Strategic Partnerships and Priority Clients team. Reporting to the VP, Strategic Partnerships and Priority…
Added 17 hours ago
Client Operations Coordinator
Storm Ideas
Remote, Canada
£30,000 GBP / year
Full-time · Remote
We are hiring a Client Operations Coordinator to support the day-to-day social operations of a major US entertainment client.
Added 1 day ago
Customer Success Manager
NationGraph
Remote, Canada
$75,000 to $95,000 CAD / year
Full-time · Remote
We're looking for a Customer Success Manager to own onboarding and adoption across our growing customer base. You'll work side-by-side with a dedicated Account Manager on a shared…
Added 1 day ago
Account Manager
NationGraph
Remote, Canada
$100,000 to $150,000 CAD / year
Full-time · Remote
2+ years of experience in account management, customer success, or a related client-facing role in B2B SaaS
Added 1 day ago
Customer Success Manager
Burq, Inc.
Remote, Canada
Full-time · Remote
We're looking for a Customer Success Manager to own the post-sale relationship with our merchant and enterprise partners - from onboarding through renewal and growth. You'll be the primary…
Added 1 day ago
ES-U26-36R Employer Engagement Specialist, Integrated Employment Services
Springboard
Remote, Canada
Full-time · Remote
…long-term outcomes. By addressing the unique challenges of each client, we create pathways to sustainable employment that transform lives and strengthen…
Added 1 day ago
Business Development Manager
Futurpreneur
Remote, Canada
Full-time · Remote
The Business Development Manager will represent Futurpreneur and promote its financing and mentoring programs for young entrepreneurs and partners. You will collaborate and foster strong…
Added 1 day ago
Marketing Success Manager : Canada (Remote)
Ekwa Marketing Inc.
Remote, Canada
Full-time · Remote
The Marketing Success Manager is the strategic partner and primary point of contact for our clients, owning both the relationship and the marketing outcomes that keep them with Ekwa…
Added 3 days ago
Project Administrator
Maven Consulting Limited
Remote, Canada
Full-time · Remote
…essential systems that keep communities connected and thriving. Our success is driven by our people: motivated professionals who bring expertise, collaboration, and commitment to every…
Added 4 days ago
Product Marketing Manager
Feathery
Remote, Canada
$110,000 to $150,000 CAD / year
Full-time · Remote
…Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account…
Added 11 days ago
Commercial Strategy Consultant, Life Sciences
Odaia Intelligence Inc.
Remote, Canada
Full-time · Remote
5+ years in management consulting, strategy, or a client-facing analytics role - ideally within life sciences, pharma, or healthcare (e.g., Engagement Manager, Consultant, etc.)
Added 4 days ago
Medical Writer, Medical Communications
Prime
Remote, Canada
Full-time · Remote
…projects, complete timesheets accurately and submit on time to line manager, relevant client services lead(s) and finance department…
Added 4 days ago
Account Manager, Medical Communications
Prime
Remote, Canada
Full-time · Remote
…you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global…
Added 4 days ago
Account Executive, Toronto
Evolv Technologies Inc.
Remote, Canada
Full-time · Remote
Client acquisition: Create, qualify, and progress new opportunities; demonstrate growth of Tier 1 accounts and generate 10 new opportunities per month.
Added 4 days ago
Demand Generation Manager
Benevity
Remote, Canada
Full-time · Remote
As our Demand Generation Manager, you will serve as a strategic marketer driving our Enterprise go-to-market (GTM) initiatives to generate a high-converting pipeline for Benevity’s global…
Added 4 days ago
Demand Generation Manager
Benevity
Remote, Canada
$77,800 to $106,920 CAD / year
Full-time · Remote
As our Demand Generation Manager, you will serve as a strategic marketer driving our Enterprise go-to-market (GTM) initiatives to generate a high-converting pipeline for Benevity’s global…
Added 4 days ago
Associate Business Analyst - Canada
Cytora
Remote, Canada
Full-time · Remote
Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
Added 4 days ago
Account Manager - Facility Solutions Manager
City Wide Facility Solutions
Remote, Canada
Full-time · Remote
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 4 days ago
Customer Success Manager, Oakville (Toronto)
Timescapes
Remote, Canada
Full-time · Remote
As a Customer Success Manager, you are responsible for ensuring project teams realize maximum value from Timescapes across the entire project lifecycle, with a heavy focus on onboarding,…
Added 5 days ago
Senior Project Manager
Marketbridge
Remote, Canada
Full-time · Remote
The successful candidate will be an experienced digital marketing project manager, able to deliver on their commitments, demonstrating personal accountability for client projects and…
Added 5 days ago
Analytics Engineering - Principal - Toronto
Teragonia
Remote, Canada
Full-time · Remote
We are looking for an experienced Principal to join our team. As a Principal, you will own client relationships and carry full accountability for engagement success. You will lead delivery…

Aquila

Customer Support Specialist, Infinity

Remote, Canada

Job type: Full-time
Workplace: Remote
Apply by: Dec 21, 2026
Experience: You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

Who we need

Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency.

Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience.

This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST.

What’s in it for you

Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most.

Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission - to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact.

Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line.

How you will make an impact:

Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction.
Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development.
Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team.

Here’s what you bring:

The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively.
The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours.
The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows.
The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation.
The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives.

Why join?

Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU].

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape.

If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila.

Apply now.

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest.

What you can expect from our interview process:

A virtual interview with a Talent Advisor to express your interest in the role and share your experience.
A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team.
A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company.

Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply About employer

More about this job

Responsibilities

You will manage a portfolio of clients by providing timely technical support, troubleshooting issues, and guiding users through software features via phone, chat, and email. Additionally, you will collaborate with internal teams to document solutions, gather client feedback, and contribute to process improvements.

Requirements

The ideal candidate has 2+ years of experience in technical customer support and is proficient with Microsoft Office, databases, and remote access tools. You must be available to work from 9:00 a.m. to 5:00 p.m. Pacific Time and possess strong communication and problem-solving skills.

Skills

Technical customer support
Troubleshooting
Software training
Communication
Problem-solving
Critical thinking
Microsoft Office
Database management
Remote access tools
Ticketing systems
Analytical skills
Time management
Collaboration
Documentation

Benefits

Professional growth
Continuous learning
Internal mobility

Remote locations

United States
Canada

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Software
Lending
Financial Systems
Microsoft Office
Databases
Remote Access Tools
Ticketing Systems
Chatbots
AI-enhanced help desk
Analytics
Reporting
Client Success
Troubleshooting
SaaS
Customer Experience
Training
Documentation
Collaboration

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