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Added 9 mins ago
Account Manager
VML Canada (English)
Vancouver, BC
…recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global…
Added 9 mins ago
Creative Director, Head of Internal Agency
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
…know when to build internally, adapt existing work or bring in specialist external…
Added 21 mins ago
Graduate Program Administrator, Mechanical and Manufacturing Engineering
University of Calgary
Calgary, AB
Full-time
Engage with the International Student Services office to recommend support for students, both prospective and current.
Added 21 mins ago
Senior Financial Crime Risk Analyst (5522)
TD
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Full-time
…challenge, second-level review, trend analysis, and stakeholder support across TD Financial Crime Investigation AML/ATF…
Added 23 mins ago
Engineer Specialist, Reliability Standards
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Calgary, AB · KPMG Tower
Full-time
Reporting to the Manager, Standards & Modelling, the Engineer Specialist, Reliability Standards provides technical leadership for the development, maintenance and implementation of ARS and…
Added 23 mins ago
Coordinator, Internal Operations
Acosta
Mississauga, ON
Full-time
The Internal Operations Specialist will assist and assume accountability for the operational effectiveness of in-store executions for our clients
Added 39 mins ago
Specialist Maintenance A&I
BHP
Canada
Beyond its scale, Jansen will create lasting value for people and communities. The project is expected to support thousands of jobs during construction and hundreds of permanent roles once…
Added 53 mins ago
Licensed Realtor / Real Estate Agent – Buyer Specialist
Nick Fundytus Team
Ottawa, ON
Part-time
The Nick Fundytus Team is looking for an Ontario-licensed Realtor who has already gained some traction in the business and wants to grow with the support of a strong team behind them.
Added 53 mins ago
Healthcare Recruitment & HR Specialist
MedSciX
Hamilton, ON · Waterdown, ON
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We are seeking a proactive and organized Healthcare Recruitment & HR Specialist to support our growing healthcare recruitment operations and internal HR functions.
Added 1 hour ago
Communications Specialist 3 - Content and Accessibility Coordinator
Minnesota Direct Care and Treatment
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…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 1 hour ago
Technical Support Specialist - Positioning Technology (Halifax)
Brandt Group of Companies
Bedford, NS
Full-time
Brandt is currently seeking a Technical Support Specialist for our Atlantic region reporting to our Halifax Construction & Forestry location.
Added 1 hour ago
Communications Planner - Communications Specialist 3
Minnesota Direct Care and Treatment
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…engage, and inspire target audiences. This position will provide support to Office of American Indian Health and Tribal Relations staff, leadership, and partners to strengthen their own…
Added 1 hour ago
Senior Purchasing Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
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Full-time
…innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change and making an…
Added 1 hour ago
Bilingual Inside Sales Specialist
Volvo Group
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$70,000 to $85,000 CAD / year
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Added 1 hour ago
Operational Procurement Specialist
Metso
Montreal, QC
$82,100 to $100,400 CAD / year
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet…
Added 1 hour ago
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Toronto, ON · Vancouver, BC · Calgary, AB
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We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You thrive in the spotlight with customers, eager…
Added 1 hour ago
Customer Care Specialist (18 month contract)
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Full-time · Contract
Ottawa, Ontario – Hybrid (4 days/week in office)
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Campaign Specialist
Quadient
Markham, ON
$55,000 to $60,000 CAD / year
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…on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to…
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Contract
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Inventory Specialist
Kelly Services (Canada), Ltd.
Toronto, ON
Contract
Kelly Services' has partnered with a client in Toronto, ON to recruit for a Temp opportunity for Inventory Specialist
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Campaign Specialist
Quadient
Markham, ON
$55,000 to $60,000 CAD / year
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…on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to…
Added 1 hour ago
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
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The position is offered as an employment relationship. The firm provides multiple internal development paths, including specialist, leadership, institutional development, and partnership…
Added 1 hour ago
Analytics & Process Improvement Specialist - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
The Analytics and Process Improvement Specialist is responsible for providing operational support, analysis, and recommendations for a variety of corporate initiatives, leveraging a wide…
Added 2 hours ago
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
Full-time
Reporting to the Manager of Design Solutions Studio, we are hiring a Senior Workplace Design Specialist to join our growing team in Mississauga. You will translate workplace requirements…
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…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…

Aquila

Customer Support Specialist, Infinity

Remote, Canada

Job type: Full-time
Workplace: Remote
Apply by: Dec 21, 2026
Experience: You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who we need

Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency.

Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience.

This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST.

What’s in it for you

Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most.

Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission - to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact.

Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line.

How you will make an impact:

Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction.
Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development.
Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team.

Here’s what you bring:

The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively.
The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours.
The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows.
The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation.
The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives.

Why join?

Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU].

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape.

If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila.

Apply now.

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest.

What you can expect from our interview process:

A virtual interview with a Talent Advisor to express your interest in the role and share your experience.
A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team.
A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company.

Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply About employer

More about this job

Responsibilities

You will manage a portfolio of clients by providing timely technical support, troubleshooting issues, and guiding users through software features via phone, chat, and email. Additionally, you will collaborate with internal teams to document solutions, gather client feedback, and contribute to process improvements.

Requirements

The ideal candidate has 2+ years of experience in technical customer support and is proficient with Microsoft Office, databases, and remote access tools. You must be available to work from 9:00 a.m. to 5:00 p.m. Pacific Time and possess strong communication and problem-solving skills.

Skills

Technical customer support
Troubleshooting
Software training
Communication
Problem-solving
Critical thinking
Microsoft Office
Database management
Remote access tools
Ticketing systems
Analytical skills
Time management
Collaboration
Documentation

Benefits

Professional growth
Continuous learning
Internal mobility

Remote locations

United States
Canada

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Software
Lending
Financial Systems
Microsoft Office
Databases
Remote Access Tools
Ticketing Systems
Chatbots
AI-enhanced help desk
Analytics
Reporting
Client Success
Troubleshooting
SaaS
Customer Experience
Training
Documentation
Collaboration

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