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Added 25 mins ago
Strategy Director
Saatchi & Saatchi Canada
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
…grow relationships with our clients and become their trusted advisor. You’ll collaboratively lead teams to deliver bold and effective work. You’ll also support junior team members as you…
Added 25 mins ago
Strategy Director
Saatchi & Saatchi Canada
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
…grow relationships with our clients and become their trusted advisor. You’ll collaboratively lead teams to deliver bold and effective work. You’ll also support junior team members as you…
Added 1 hour ago
Area Business Manager
ABN Feeds
Cornwall, ON
Full-time
…consultative, solutions-led approach, you’ll act as a trusted advisor - supporting farms with everything from core milk recording through to health testing and advanced…
Added 4 hours ago
Retail Store Advisor (Flex)
Mountain Equipment Company
Moncton, NB
…new things and plan new adventures – and as a Flexible store Advisor, you’ll be there to help make it all…
Added 4 hours ago
Retail Sales Associates - Apparel & Clothing (Full Time)
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Laval, QC
Full-time
…to try new things and plan new adventures – and as a store Advisor, you’ll be there to help make it all…
Added 5 hours ago
Sr Account Executive
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Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
Added 8 hours ago
H&M Sales Advisor
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Dartmouth, NS
Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 8 hours ago
H&M Sales Advisor
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Dartmouth, NS
Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 9 hours ago
PRODUCT ADVISOR
Regency Lexus
Vancouver, BC
Full-time
Regency Lexus, part of the Regency Auto Group, is seeking an enthusiastic, motivated, and results-oriented Product Advisor to join our award-winning sales team.
Added 9 hours ago
Advisor, Solutions Architect
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Ottawa, ON · Montreal, QC
…involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their…
Added 10 hours ago
CAREERS
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LCBO
Toronto, ON
Full-time
As the organization’s primary advisor on workforce analytics, you will shape the analytics roadmap and identifying high-impact opportunities. This role blends advanced analytics capability…
Added 10 hours ago
Director, Strategic Accounts, Canada / Directeur(ice), Comptes Stratégiques
Applied Industrial Technologies - Canada
Surrey, BC
Full-time
Build senior-level relationships with existing and prospective customers, becoming a trusted advisor on reliability, productivity, supply-chain performance and total cost of ownership.
Added 10 hours ago
Director, Strategic Accounts, Canada / Directeur(ice), Comptes Stratégiques
Applied Industrial Technologies - Canada
Saskatoon, SK
Full-time
Build senior-level relationships with existing and prospective customers, becoming a trusted advisor on reliability, productivity, supply-chain performance and total cost of ownership.
Added 10 hours ago
Director, Strategic Accounts, Canada / Directeur(ice), Comptes Stratégiques
Applied Industrial Technologies - Canada
Laval, QC
Full-time
Build senior-level relationships with existing and prospective customers, becoming a trusted advisor on reliability, productivity, supply-chain performance and total cost of ownership.
Added 10 hours ago
Director, Strategic Accounts, Canada / Directeur(ice), Comptes Stratégiques
Applied Industrial Technologies - Canada
Toronto, ON
Full-time
Build senior-level relationships with existing and prospective customers, becoming a trusted advisor on reliability, productivity, supply-chain performance and total cost of ownership.
Added 10 hours ago
Director, Strategic Accounts, Canada / Directeur(ice), Comptes Stratégiques
Applied Industrial Technologies - Canada
Calgary, AB
Full-time
Build senior-level relationships with existing and prospective customers, becoming a trusted advisor on reliability, productivity, supply-chain performance and total cost of ownership.
Added 10 hours ago
Director, Strategic Accounts, Canada / Directeur(ice), Comptes Stratégiques
Applied Industrial Technologies - Canada
AB · Edmonton, AB
Full-time
Build senior-level relationships with existing and prospective customers, becoming a trusted advisor on reliability, productivity, supply-chain performance and total cost of ownership.
Added 12 hours ago
H&M Sales Advisor - Truck Associate with 6am Start Time ONLY
H&M
Vaughan, ON
Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 12 hours ago
H&M Sales Advisor - Truck Associate with 6am Start Time ONLY
H&M Group
Vaughan, ON
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Added 12 hours ago
OYEP Program Enablement, Finance and Compliance Manager
Dexterra
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Added 13 hours ago
Administrative Assistant
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Added 15 hours ago
Senior Workplace Design Specialist
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Added 15 hours ago
Sales Coordinator
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$35,000 to $65,000 CAD / year
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We’re looking for a Sales Coordinator (Product Advisor) who delivers exceptional customer experiences, builds long-term relationships, and guides customers confidently through the full…
Added 22 hours ago
Commercial Intern
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Motivated, reliable, and friendly style with strong communication skills, a willingness to learn, and a commitment to safety and Pembina’s values.

Aquila

Customer Support Specialist, Infinity

Remote, Canada

Job type: Full-time
Workplace: Remote
Apply by: Dec 21, 2026
Experience: You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who we need

Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency.

Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience.

This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST.

What’s in it for you

Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most.

Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission - to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact.

Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line.

How you will make an impact:

Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction.
Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development.
Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team.

Here’s what you bring:

The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively.
The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours.
The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows.
The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation.
The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives.

Why join?

Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU].

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape.

If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila.

Apply now.

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest.

What you can expect from our interview process:

A virtual interview with a Talent Advisor to express your interest in the role and share your experience.
A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team.
A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company.

Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply About employer

More about this job

Responsibilities

You will manage a portfolio of clients by providing timely technical support, troubleshooting issues, and guiding users through software features via phone, chat, and email. Additionally, you will collaborate with internal teams to document solutions, gather client feedback, and contribute to process improvements.

Requirements

The ideal candidate has 2+ years of experience in technical customer support and is proficient with Microsoft Office, databases, and remote access tools. You must be available to work from 9:00 a.m. to 5:00 p.m. Pacific Time and possess strong communication and problem-solving skills.

Skills

Technical customer support
Troubleshooting
Software training
Communication
Problem-solving
Critical thinking
Microsoft Office
Database management
Remote access tools
Ticketing systems
Analytical skills
Time management
Collaboration
Documentation

Benefits

Professional growth
Continuous learning
Internal mobility

Remote locations

United States
Canada

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Software
Lending
Financial Systems
Microsoft Office
Databases
Remote Access Tools
Ticketing Systems
Chatbots
AI-enhanced help desk
Analytics
Reporting
Client Success
Troubleshooting
SaaS
Customer Experience
Training
Documentation
Collaboration

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