Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Save this search

Added 6 mins ago
Front End Developer - React (12 month Contract)
Pelmorex
Oakville, ON
Full-time · Contract
…and product vision, and you will partner directly with a Tech Lead to learn the ins and outs of our infrastructure, technical requirements, and architecture. You will operate with a…
Added 6 mins ago
Actuarial Specialist, Auto Pricing
TD
Toronto, ON · Montreal, QC
Full-time
Reporting to a Senior Manager, the Actuarial Specialist plays a pivotal role in building team capability by coaching junior actuaries and providing technical leadership to deliver business…
Added 6 mins ago
Senior Finance Analyst- Corporate Consolidations
TD
Toronto, ON
Full-time
Conduct advanced financial analysis and lead finance activities across close-cycle reporting, management reporting, planning / forecasting, allocations, governance, and issue resolution.…
Added 19 mins ago
Web Project Coordinator
Rexel Southern
Mississauga, ON
$50,000 to $70,000 CAD / year
Full-time
Lead or coordinate production-release testing before new features, enhancements, and fixes are released.
Added 19 mins ago
Front End Developer - React (12 month Contract)
Pelmorex
Oakville, ON
Contract
…and product vision, and you will partner directly with a Tech Lead to learn the ins and outs of our infrastructure, technical requirements, and architecture. You will operate with a…
Added 50 mins ago
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
This is a highly technical role that requires strong experience with Workday. The successful candidate will serve as functional lead for security, reporting, managing configurations,…
Added 50 mins ago
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
Full-time
We are hiring a AI Quality and Evaluation Lead, Application Development!
Added 50 mins ago
AI Data and Integration Engineer
First National Financial LP
Toronto, ON · East York, ON
Full-time
Internal: Reports to the AI Engineering Lead within the AI Platform Squad and works closely with the Applied AI Platform Engineer, the AI Quality and Evaluation Lead, and the Technical…
Added 50 mins ago
AI Engineer
First National Financial LP
Toronto, ON · East York, ON
Full-time
…monitoring, and controlled access to model providers, and raise platform gaps to the AI Engineering Lead and the Technical Product Manager rather than building parallel platform…
Added 50 mins ago
Senior QA Analyst
WestJet
Calgary, AB
Full-time
This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners,…
Added 1 hour ago
Sr. Infrastructure Engineer - Patching
CIBC
Toronto, ON
Full-time
…automation ecosystem used to remediate vulnerabilities and maintain platform currency at scale. This role requires deep technical understanding across infrastructure, operating systems,…
Added 1 hour ago
Project Manager / Implementation Specialist
AssetWorks Inc
Calgary, AB · Canada - Calgary, AB
Full-time
Lead multiple AW GPS implementation projects from initiation through successful go-live.
Added 1 hour ago
Senior Data Architect
fgf brands
Toronto, ON · Greater Toronto Area, ON
Other
As Senior Data Architect, you will own and evolve the entire Data Analytics platform - the core engine that turns computer vision streams into production intelligence. This senior…
Added 1 hour ago
Manager, Data Engineering
Thumbtack
Remote, Canada
Full-time · Remote
Lead as a technical manager. You'll make and defend modeling and architecture decisions, not just route them.
Added 1 hour ago
Software Development Manager, AIO Visualization and Reporting
Amazon
Vancouver, BC
…everywhere they are reported. The other is the internal billing platform and the authorization service in front of it, which decides who is allowed to see which customer's data, millions of…
Added 1 hour ago
Senior Data Engineer
Precision AI
Calgary, AB
Full-time
This is a hands-on senior individual contributor role reporting to the AI Team Lead. You will not manage people. You will set the technical direction for data at Precision AI and be…
Added 1 hour ago
Project Implementation Specialist
AssetWorks Inc
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Lead multiple AW GPS implementation projects from initiation through successful go-live.
Added 1 hour ago
Culinary Supervisor
CookUnity
Toronto, ON
Staff Training and Development: Lead technical training programs covering hygiene, culinary procedures, and emergency protocols.
Added 2 hours ago
Digital Architect
Amyantek
AB · Greater Edmonton Metropolitan Area
Contract
8 years demonstrated experience leading cross-functional agile product teams, providing architectural direction, and mentoring developers and technical leads.
Added 2 hours ago
Web Project Coordinator
Rexel Canada
Mississauga, ON
$50,000 to $70,000 CAD / year
Full-time
Lead or coordinate production-release testing before new features, enhancements, and fixes are released.
Added 2 hours ago
Web Project Coordinator
REXEL
Mississauga, ON
$50,000 to $70,000 CAD / year
Full-time
1. Webshop and App Testing / Bug Reporting - QA
Added 2 hours ago
Senior QA Analyst
WestJet Group
Calgary, AB
This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners,…
Added 2 hours ago
Engineering - Software Engineer
Grote Industries
Waterloo, ON
…environment built on teamwork and continuous improvement will lead us to continued…
Added 3 hours ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Own and continuously improve the company's SharePoint environment as the platform for document management, internal communication, and team collaboration. Organizing and restructuring…
Added 3 hours ago
Senior Manager, Global Learning & Development
Celestica International LP
Toronto, ON
Reporting to the VP, Global Talent, the Senior Manager, Global Learning & Development is a core member of the HR Centre of Excellence (COE) at Celestica. This role focuses specifically on…

Aquila

Customer Support Specialist, Infinity

Remote, Canada

Job type: Full-time
Workplace: Remote
Apply by: Dec 21, 2026
Experience: You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who we need

Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency.

Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience.

This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST.

What’s in it for you

Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most.

Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission - to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact.

Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line.

How you will make an impact:

Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction.
Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development.
Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team.

Here’s what you bring:

The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively.
The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours.
The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows.
The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation.
The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives.

Why join?

Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU].

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape.

If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila.

Apply now.

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest.

What you can expect from our interview process:

A virtual interview with a Talent Advisor to express your interest in the role and share your experience.
A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team.
A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company.

Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply About employer

More about this job

Responsibilities

You will manage a portfolio of clients by providing timely technical support, troubleshooting issues, and guiding users through software features via phone, chat, and email. Additionally, you will collaborate with internal teams to document solutions, gather client feedback, and contribute to process improvements.

Requirements

The ideal candidate has 2+ years of experience in technical customer support and is proficient with Microsoft Office, databases, and remote access tools. You must be available to work from 9:00 a.m. to 5:00 p.m. Pacific Time and possess strong communication and problem-solving skills.

Skills

Technical customer support
Troubleshooting
Software training
Communication
Problem-solving
Critical thinking
Microsoft Office
Database management
Remote access tools
Ticketing systems
Analytical skills
Time management
Collaboration
Documentation

Benefits

Professional growth
Continuous learning
Internal mobility

Remote locations

United States
Canada

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Software
Lending
Financial Systems
Microsoft Office
Databases
Remote Access Tools
Ticketing Systems
Chatbots
AI-enhanced help desk
Analytics
Reporting
Client Success
Troubleshooting
SaaS
Customer Experience
Training
Documentation
Collaboration

Report this job