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Added 4 mins ago
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Full-time
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Added 1 hour ago
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Added 1 hour ago
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Aramark Canada

Bilingual Client Success & Systems Specialist

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Aug 26, 2026

Apply About employer

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Original job description

Job Description

Be the voice that helps clients succeed. Be the expert behind the systems.

Are you passionate about customer service, technology, and helping people get the most out of digital tools? We're looking for a Bilingual Client Success & Systems Specialist to join our team and play a key role in supporting clients, driving user adoption, and ensuring an exceptional customer experience.

In this role, you'll combine technical support, client training, relationship management, and system administration to help our customers successfully use our proprietary purchasing and management platforms. If you're a problem-solver who enjoys talking to clients, troubleshooting issues, and making a real impact, we'd love to hear from you.

Job Responsibilities

User Training & Support

Provide first-level support to internal and external users.
Troubleshoot and assess support requests, escalating issues when required.
Deliver user training and technical support by phone, online, or in person.
Send customer satisfaction surveys following user interactions.
Create user guides, training documentation, and video tutorials using digital adoption tools or video-editing software.

System Maintenance

Maintain database accuracy and integrity.
Manage and update user and supplier profiles within the portal, purchasing platform, and CRM.
Document inbound and outbound communications in the CRM system.
Monitor and respond to inquiries received through the portal's contact channels.

Quality Assurance & Testing

Collaborate with IT teams and external technology partners on system enhancements and integrations.
Conduct user acceptance testing (UAT) for system upgrades and integrations.
Verify and confirm resolution of reported system defects and issues.

Program Adoption & Client Success

Partner with Account Managers to drive user adoption of company systems.
Support contract compliance initiatives and promote best practices among clients.
Identify opportunities to improve client engagement and platform utilization.

Field Engagement

Participate in client presentations, events, demonstrations, and training sessions as required.

Measurement & Analysis

Monitor user activity and adoption metrics.
Analyze trends and identify opportunities for increased system usage.
Provide recommendations to the Account Management team and follow up directly with clients when appropriate.

Qualifications

Minimum three (3) years of IT help desk, specifically software application support and inside sales or customer service experience.
Requires strong attention to detail to ensure database integrity.
Requires strong critical thinking skills for clear, concise assessment of support issues and user requirements.
Experience and demonstrated ability to diagnose & troubleshoot basic computer user & connectivity challenges.
Strong communication skills, written and oral. For bilingual position, must be able to communicate effectively in both English and French.
The successful candidate must possess a minimum of two (2)?year college degree in a technology related program. A Bachelor's degree is desirable but not required.
Above average computer skills including Microsoft Office (MS excel) and internet.
Working knowledge of video editing software (Camtasia) is an asset.

The Successful Candidate Will Have The Following Personal Attributes

Experience and demonstrated ability to work effectively in a matrixed organization.
Excellent oral and written communication and presentation skills, plus the ability to communicate with a wide range of people.
Attention to detail and a passion for database management.
Excellent customer service and client relationship skills.
The ability to effectively manage others through informal influence.
A natural leader with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization.
A self starter, confident in his/her abilities, self motivated and able to work effectively with little supervision and also in a team environment.
A high energy, results oriented individual who can make a difference; an individual who takes initiative, makes things happen, accepts accountability and has a ?can do? attitude; has a sense of urgency.
Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
A strong value system, unquestioned integrity and good listening skills.
Has perseverance and the ability to drive complicated projects to a successful conclusion.
Ability to deal with ambiguity and effectively cope with change.
Draws on diverse resources to make high quality decisions.
Thrives on functioning independently with a minimum of supervision, and also in a team environment.
Has the ability to motivate others who have no direct reporting relationship.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

What We Offer You

Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.

Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more because your health matters.

Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark helping you grow your retirement savings faster.

Well-Being Support: Access Aramark's Employee Assistance Program for confidential resources and support for you and your family whenever you need it.

Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.

Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.

Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.

Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support and training to users, maintain accurate user and supplier records across company platforms and the CRM, and coordinate testing and issue resolution with IT teams and technology partners. Work with Account Managers to increase client adoption and compliance, monitor usage metrics, and recommend improvements to client engagement and platform utilization.

Requirements

Requires at least three years of IT help desk experience focused on software application support, along with inside sales or customer service experience, and a minimum two-year college degree in a technology-related program. Candidates must communicate effectively in English and French and demonstrate troubleshooting, communication, attention to detail, and customer relationship skills; a bachelor's degree is desirable, and Camtasia experience is an asset.

Skills

Software Application Support
Help Desk Support
Customer Service
User Training
Technical Troubleshooting
Database Management
CRM Administration
User Acceptance Testing
System Administration
Microsoft Excel
Video Editing
Data Analysis
Communication
Bilingual English-French
Project Coordination

Benefits

Paid Vacation
Personal Days
Health Benefits
Dental Coverage
Prescription Coverage
Vision Coverage
Massage Therapy Coverage
Self-Directed Pension Plan With Employer Matching
Employee Assistance Program
Employee Resource Groups
Educational Assistance
Scholarships
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Software Application Support
Customer Service
Inside Sales
Technical Support
User Training
Troubleshooting
Database Integrity
User Profiles
Supplier Profiles
CRM
Purchasing Platform
User Acceptance Testing
System Upgrades
System Integrations
System Defects
Client Success
User Adoption
Contract Compliance
Account Management
Adoption Metrics
Microsoft Office
Microsoft Excel
Camtasia
Video Tutorials
Digital Adoption Tools
Connectivity Troubleshooting
English
French

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