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Aramark Canada

Catering Services Manager

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Job Description

Reporting to the Director of Suites + Catering Hospitality, The Catering Hospitality Services Manager is a leadership position which manages all aspects of catering solutions and special events at the location. This position will lead the Catering team to execute events or catering delivery requests from introductions to final payment in line with customer expectations and service standards. The scope of this role oversees all aspects of internal and external client events which take place both event & non-event days, assists with game day planning for Brookstreet Lounge & Ice Level Bar, all Team related services for both NHL & PWHL teams, as well as backstage catering operations for concerts and other events as required.

Job Responsibilities

- This role requires flexible availability for early mornings, evenings, weekends and holidays based on event requirements
Develop and complete catering solutions to meet customers' needs
Develop and maintain effective client and customer rapport
Deliver consistent quality in planning and carrying out events
Facilitate the delivery of prepared food and set up of events crafted from banquet event order
Assist clients in planning special events and providing creative solutions to clients' needs
Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
Create & distribute completed Banquet Event Orders to team and provide quality assurance that all requests are met prior to event
Responsible for delivering on F&B and labor targets
Responsible for execution of catering events of varied size and scope including staffing and management
Produce, monitor and track effective revenue forecasting as per timelines, and communicate forecasts to the Director of Suites + Catering Hospitality and Unit Controller
Ensure accurate reporting of all catering related revenue, expenses, inventory and receivables within required timelines
Plan, Forecast, Schedule and budget based on required service needs
Recruit, train, schedule and develop team members
Ensure compliance with all food, occupational, and environmental safety policies
Works with management team to recognize great performance and handle corrective action where required
Actively and consistently coaches and develops the Catering team, utilizing their team strengths and helping improve within the scope of their roles
Ensures each area has created and implemented the required operating procedures, checklists, schedules, payroll and other control measures and consistently follows up to confirm compliance.
Assist with catering menu development and implementation in coordination with the Director Suites + Catering Hospitality and the Executive Chef

Training:

Responsible for completing on-line training modules as required and ensuring all F&B employees do the same. Training Includes, but not limited too;

Aramark Business Conduct Policy
Aramark SAFE Commitment
Accessibility for Ontarians with Disabilities (AODA)
AODA, the integrated Accessibility Standards
Advanced Food Safety Training
Back and Lifting Safety Training
Occupational Safety Training
Workplace Hazardous Materials Information System (WHMIS)
Violence and Harassment in the Workplace
AGCO Alcohol Policy

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Minimum of 5 years of management experience in a high volume events, hospitality and catering preferred
Requires a bachelor's degree or equivalent experience
Previous experience within Aramark is an asset
Available to work event-based hours
Advanced computer skills, including experience in inventory controls (Yellow Dog Inventory System) & POS systems (Shift4 Canopy) as asset.
Must have excellent communications skills ? both written & verbal
Complete Food Handlers and Alcohol Service Certifications as required
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
Ability to stand for extended periods of time
Valid driver's licence and access to own vehicle required
Knowledge of French is an asset

#ACAN200

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Apply About employer

More about this job

Responsibilities

Lead catering and event operations from client introductions through final payment, ensuring events meet customer expectations and service standards. Manage and develop the catering team, oversee staffing, budgets, forecasts, revenue reporting, safety compliance, operating procedures, and menu implementation.

Requirements

Requires at least five years of management experience in high-volume events, hospitality, or catering, plus a bachelor's degree or equivalent experience. Candidates must be available for event-based hours, have strong communication skills, hold required food-handler and alcohol-service certifications, and have a valid driver's licence and access to a vehicle; experience with inventory and POS systems is an asset.

Skills

Catering Operations
Event Planning
Team Leadership
Client Relations
Revenue Forecasting
Budgeting
Scheduling
Inventory Control
Point-of-Sale Systems
Food Safety Compliance
Staff Training and Development
Banquet Event Orders
Menu Development
Quality Assurance
Labor Management
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Catering
Hospitality
Special Events
Event Planning
Banquet Event Orders
Food and Beverage
Revenue Forecasting
Budgeting
Inventory Control
Yellow Dog Inventory System
Shift4 Canopy
Point-of-Sale Systems
Food Safety
Occupational Safety
Environmental Safety
WHMIS
AODA
Alcohol Service Certification
Food Handler Certification
Team Leadership
Staff Recruitment
Staff Training
Menu Development
Quality Assurance
Labor Targets
Client Relations
Payroll
NHL
PWHL
Aramark SAFE Commitment

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