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Added 1 hour ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
Understands the impact of Front Desk operations on the overall hotel financial goals and objectives.
Added 1 day ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 1 day ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience is an asset.
Added 1 day ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience is an asset.
Added 1 day ago
PC
Front Desk Supervisor, Elk + Avenue Hotel
Pursuit Collection
Banff, AB · CAN - Elk & Avenue Hotel
- Full-time
Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
Added 1 day ago
PC
Night Auditor, Mount Royal Hotel
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
- Full-time
Refer major guest complaints to Front Office Manager or Front Desk Supervisor
Added 1 day ago
M
Assistant Rooms Operations Manager
Marriott
Ottawa, ON
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 2 days ago
MU
Front Desk Lead - Residence - Residence Services, Campus Services
MacEwan University
AB · Edmonton, AB
- Full-time
Reporting to the Supervisor, Front Desk and Guest Services, the Front Desk Lead – Residence is responsible for coordinating the daily operations of the Residence front desk, which functions…
Added 2 days ago
MU
Operations, Housing and Conference Services Manager
McGill University
Res. Carrefour Sherb
- Full-time
- Ensures the delivery of high-quality front desk services to students and summer business guests through the oversight, implementation and continuous improvement of operational procedures.
Added 2 days ago
CR
Front Office Supervisor
Casino Rama Resort
Rama, ON
- Full-time
The Front Office Supervisor is responsible to ensure a positive guest experience through effective and efficient support and supervision of Front Office, Guest Services and Valet services,…
Added 3 days ago
Front Desk Supervisor
Banff Caribou Properties
Banff, AB
As our Front Desk Supervisor, you’ll play an active role in the daily operation of the Front Desk, delivering outstanding guest service while providing guidance and support to the team.…
Added 3 days ago
DH
Assistant Housekeeping Manager (Maternity Leave Contract: 12-months)
Delta Hotels and Resorts®
Calgary, AB
- Contract
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 3 days ago
Housekeeping Supervisor
Northland Properties
Vancouver, BC
Coordinate with internal departments (engineering & front desk) as required to create/
Added 3 days ago
M
Rooms Operations Supervisor-Housekeeping
Marriott
Calgary, AB
- Full-time
Added 3 days ago
M
Assistant Housekeeping Manager (Maternity Leave Contract: 12-months)
Marriott
Calgary, AB
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 3 days ago
TK
Front desk supervisor
The Kenrick Hotel
Banff, AB
- From $24 CAD / hour
- Full-time
- On-site
Added 3 days ago
YO
Housing Security & Support Clerk
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Reporting to the Team Supervisor, Housing Residence Desk, Security staff will work as part of the Housing Services Team that provides programs and services for those with affordable and…
Added 3 days ago
PH
Front desk supervisor
Pinnacle Hotel Whistler
Whistler, BC
- From $28.52 CAD / hour
- Full-time
- On-site
Added 3 days ago
HJ
Hotel front desk supervisor
Howard Johnson Grande Prairie
Grande Prairie, AB
- From $23.56 CAD / hour
- Full-time
- On-site
Added 4 days ago
Housekeeping Supervisor
Northland Properties
Halifax, NS
Coordinate with internal departments (engineering & front desk) as required to create/
Added 4 days ago
AR
Room Attendant
Algonquin Resort
Hamilton, ON
- Part-time
Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
Added 4 days ago
D
Utility Janitor - Bus Driver
Dexterra
Moosonee, ON
- $20 to $22 CAD / hour
- Full-time
Clean and sanitize management offices as well as the front desk area
Added 4 days ago
TA
Front Desk Manager
The Atlas Hotel
Regina, SK
- Full-time
1-2 years of management or supervisor experience at the front desk in a hotel or in other hospitality establishments.
Added 5 days ago
AG
hotel front desk supervisor
Auberge Gisele’s Inn
Baddeck, NS
- Full-time
Added 5 days ago
MD
front desk supervisor
Manoir du lac William
Saint-Ferdinand, QC
- Full-time

Aramark Canada

Front Desk Supervisor

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Experience: Minimum 1-2 Years Experience
Posting language: English
Posted: Oct 15, 2026

Original job description

Job Description

We are looking for a full-time front desk supervisor at the Donald Gordon Hotel and Confernce Center with Aramark Canada Ltd. The Front desk supervisor actively engages in daily front desk and building operations, providing leadership that supports business objectives, the guest services team, and meaningful interactions with guests to enhance their overall experience. The supervisor leads the front desk team, handles escalated guest issues, coordinates interdepartmental work, and maintains high service standards in the hotel.

Job Responsibilities

Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
Trains and guides guest service staff on job duties, customer service, systems, and procedures
Greet and provide customer service to guests while anticipating their needs
Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and deliver messages as needed.
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Reconciles disputed guest charges.
Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Supervisory experience in a related role preferred
Previous guest services experience required.
Proficient in Microsoft Office
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organization skills, accuracy, and attention to detail

Availability to work irregular hours, including nights, weekends, and holidays.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

Minimum 1-2 Years Experience

High School Diploma

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Apply About employer

More about this job

Responsibilities

Lead and schedule the guest services team, train staff, and oversee daily front desk operations. Support guests by managing reservations and transactions, resolving escalated issues and disputed charges, coordinating with other departments, and maintaining service standards.

Requirements

Previous guest services experience is required, while supervisory experience in a related role is preferred; the posting specifies a minimum of 1–2 years of experience and a high school diploma. Candidates should be proficient in Microsoft Office, demonstrate strong customer service, communication, organization, accuracy, and attention to detail, and be available for irregular hours, including nights, weekends, and holidays.

Skills

Guest Services
Customer Service
Team Leadership
Staff Scheduling
Staff Training
Conflict Resolution
Service Recovery
Reservation Booking
Guest Registration
Cash Handling
Credit Card Transactions
Microsoft Office
Written Communication
Verbal Communication
Organization
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Front Desk Operations
Guest Services
Hotel Operations
Team Supervision
Work Scheduling
Staff Training
Customer Service
Service Recovery
Guest Relations
Reservation Booking
Guest Registration
Cash Transactions
Credit Card Transactions
Phone and Email Communication
Disputed Charge Reconciliation
Quality Assurance
Microsoft Office
Interdepartmental Coordination
Irregular Hours
Personal Protective Equipment

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