Guest Service Agent- Remote Lodge Chapleau, ON
- Timmins, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Description
Guest Service Agent - New Lodge Opening Near Chapleau, ON
Exciting opportunity! ARAMARK Remote Workplace Services is hiring Guest Service Agent for a brand-new remote lodge opening near Chapleau, Ontario at the end of November. Join our team and play a key role in launching this exciting new operation.
About The Role
The Guest Service Agent is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must.
What We Offer
All candidates selected for hire must successfully complete:
At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.
You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.
Guest Service Agent - New Lodge Opening Near Chapleau, ON
Exciting opportunity! ARAMARK Remote Workplace Services is hiring Guest Service Agent for a brand-new remote lodge opening near Chapleau, Ontario at the end of November. Join our team and play a key role in launching this exciting new operation.
About The Role
The Guest Service Agent is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must.
What We Offer
- 14 days on / 14 days off rotation
- 10 or 12-hour shifts based on operational requirements
- Transportation is provided out of Timmins, ON
- Comprehensive benefits package
- Meals and accommodations provided while on site
- Footwear allowance (where applicable)
- Ongoing training, development, and mentorship opportunities
- Opportunity to be part of a new lodge opening and growing team
All candidates selected for hire must successfully complete:
- Criminal background check
- Current WHMIS & 4 Step Certificate
- Accountable and responsible for maintaining a culture focused on having Safety as a value
- Greet all clients and employees courteously and professionally upon arrival.
- Manage guest check-ins and check-outs, including distribution and collection of registration paperwork.
- Enter registration data into site software and other systems.
- Perform administrative tasks such as filing, document preparation, and data entry.
- Answer incoming calls in a friendly, professional manner; manage faxes and emails.
- Prepare and distribute correspondence, signage, and reports as required.
- Open and close the front office as scheduled.
- Provide exceptional service to all clients and employees.
- Attend safety meetings and participate in emergency response procedures.
- Maintain a clean and tidy entry area as required, which may include sweeping, mopping, vacuuming,
- Additional duties may be assigned as required
- Previous guest services experience required in Remote Lodge setting
- Micorosoft Suite skills is required
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organizational skills, accuracy, and attention to detail
At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.
You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.
More about this job
Responsibilities
Welcome guests and employees, manage reservations and check-in/check-out processes, respond to inquiries, and resolve or escalate guest concerns. Handle front-office administration and communications, maintain the entry area, and participate in safety meetings and emergency response procedures.
Requirements
Previous guest services experience in a remote lodge setting and Microsoft Suite skills are required. Candidates must demonstrate strong customer service, communication, organizational, accuracy, and attention-to-detail skills, and successfully complete a criminal background check and hold current WHMIS and 4 Step certificates.
Skills
- Guest Services
- Customer Service
- Reservation Booking
- Guest Check-In And Check-Out
- Microsoft Suite
- Data Entry
- Administrative Tasks
- Verbal Communication
- Written Communication
- Organization
- Time Management
- Attention To Detail
- Problem Resolution
- Professional Telephone Etiquette
- Safety Awareness
- Emergency Response
Benefits
- Transportation Provided
- Meals Provided
- Accommodations Provided
- Footwear Allowance
- Training And Development Opportunities
- Mentorship Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Food & Beverage
- Security & Safety
Keywords
- Guest Services
- Remote Lodge
- Reservations
- Guest Satisfaction
- Customer Service
- Microsoft Suite
- Check-In
- Check-Out
- Registration Paperwork
- Data Entry
- Administrative Tasks
- Filing
- Document Preparation
- Telephone Calls
- Faxes
- Correspondence
- Signage
- Reports
- Front Office
- Safety Meetings
- Emergency Response
- WHMIS
- 4 Step Certificate
- Criminal Background Check
- Remote Workplace Services