General Manager

About the Company

ARAMARK Remote Workplace Services is growing and seeking an experienced General Manager to support our remote lodge operations across Canada. We call it hospitality. You call it home. Aramark offers a wide range of services to ensure utmost comfort and convenience for the workforce in remote operations. Aramark provides accommodations that go beyond the basics, providing enticing and nourishing dining options, a vibrant lifestyle, and amenities that elevate the overall experience for remote employees. REMOTE WORKPLACES - Aramark

About the Role

As a General Manager, you will provide leadership, operational oversight, and strategic direction for remote hospitality and support service operations in a remote lodge. This role is responsible for managing client relationships, driving financial performance, leading large teams, and ensuring exceptional service delivery while maintaining a strong focus on safety, compliance, and employee engagement. Depending on the assignment, responsibilities may include oversight of food services, housekeeping, facility maintenance, accommodations, retail operations, transportation, and other support services. Successful candidates will bring strong operational leadership experience, sound business acumen, and a passion for building high-performing teams in remote environments.

Responsibilities

• Depending on the assignment, responsibilities may include oversight of food services, housekeeping, facility maintenance, accommodations, retail operations, transportation, and other support services.
• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
• Position Highlights
• Rotational schedule with travel to remote locations across Canada.
• Rotations may vary and can include:
• 14 days on / 14 days off or 20 days on / 10 days off
• Transportation to and from site is provided.
• Previous remote camp, remote lodge, or hospitality operations experience is considered a strong asset.

Qualifications

• In order to be prepared for this leadership role, qualified candidates will possess:
• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.

Required Skills

• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
• This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).