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Added 52 mins ago
WA
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- Full-time
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Added 1 day ago
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Arani

Technical Support Specialist - Lighting

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English · French
Posted: Oct 9, 2026

Original job description

English section of this bilingual listing.

About Arani

At Arani, we believe You Deserve Great Service. We are the largest Canadian brand of electrical products to supply contractors directly, bypassing distributors, disrupting how business has traditionally been done in this market and taking on its many inefficiencies.

We are forward-thinking, ambitious, and recognized as one of the fastest-growing companies in Canada over several years. We also work closely with our sister company, Utopia Lighting, a US lighting manufacturer based in California. Help us grow our reach and expand our successful footprint globally.

Role Summary

The Technical Support Specialist – Lighting is the person our teams turn to when a project needs technical answers. Based in Montreal and reporting to the Director of Engineering, you support both Arani (Canada) and Utopia Lighting (United States).

Your two core jobs: when a sales rep sends us a lighting schedule specifying a competitor's part numbers, you identify the equivalent Arani or Utopia products ("crosses"); and when a project needs a photometric layout, you build the lighting simulation in AGi32 and deliver a clear, professional report. You will also answer day-to-day technical questions from reps, contractors, and our inside sales teams.

You do not need to arrive knowing our catalogue or AGi32. We train. What you need is a solid electrical or lighting foundation, real attention to detail, and the drive to become the technical reference for two growing brands.

Key Responsibilities

Product crosses and equivalencies (training provided)

Review lighting schedules and specifications submitted by sales reps that call out competitor part numbers, and identify the equivalent Arani or Utopia Lighting product for each line.
Compare the specifications that matter: lumens, wattage, CCT, CRI, distribution, voltage, dimming, mounting, IP/IK ratings, certifications (cUL/UL, DLC, BAA/BABA where applicable).
Produce clean, accurate cross-reference documents that sales can send straight to the customer, and clearly flag where no true equivalent exists or where a substitution needs approval.
Build and maintain our internal cross-reference library so each cross makes the next one faster.

Lighting simulations (training provided)

Build photometric layouts in AGi32 from drawings, plans, and project requirements: indoor, outdoor, area, and site lighting.
Select fixtures, apply IES photometric files, and verify results against the project's target light levels, uniformity, and applicable standards.

Technical support

Answer technical questions from sales reps, contractors, and inside sales on product specifications, applications, and compatibility and help coordinate RMAs and Replacements
Prepare bills of materials and quotations.
Feed what you learn from the field back to Engineering: recurring questions, spec gaps, and product improvement opportunities.
Handle applications for lighting rebate programs and verify product eligibility

Requirements

Advanced AI literacy
Interest in electricity, electrical engineering technology, lighting, architecture technology
Ability to multitask and handle a large work volume under pressure
Meticulous attention to detail. A wrong cross or a wrong light level costs the customer real money.
Comfortable reading construction drawings, lighting schedules, and product specification sheets.
Clear written and verbal communication; you can explain a technical trade-off to a non-technical salesperson.
Fluent English, written and spoken. While French is the language of our Montreal workplace English is required because this role supports Utopia Lighting's US sales reps and customers daily, and serves Arani customers outside Quebec.

Assets

Experience with AGi32, DIALux, or Visual lighting design software (major asset).
Knowledge of lighting technologies and the lighting industry: LED, photometrics, controls, DLC/cUL listings.
IES Lighting Certification (LC) or coursework toward it (major asset).
AutoCAD or Revit experience.
Experience in a lighting manufacturer, lighting agency, or electrical distributor technical or quotations role.
Experience with an ERP (SAP Business One) or CRM (Salesforce).

Details

Permanent, full-time (40 hours/week)
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Location: Montreal, on-site
Reports to: Director of Engineering
Group insurance
Group RRSP
Full training on our product lines, cross-referencing methods, and AGi32

Arani is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

---

À propos d'Arani

Read the full bilingual original

About Arani

Role Summary

Key Responsibilities

Product crosses and equivalencies (training provided)

Review lighting schedules and specifications submitted by sales reps that call out competitor part numbers, and identify the equivalent Arani or Utopia Lighting product for each line.
Compare the specifications that matter: lumens, wattage, CCT, CRI, distribution, voltage, dimming, mounting, IP/IK ratings, certifications (cUL/UL, DLC, BAA/BABA where applicable).
Produce clean, accurate cross-reference documents that sales can send straight to the customer, and clearly flag where no true equivalent exists or where a substitution needs approval.
Build and maintain our internal cross-reference library so each cross makes the next one faster.

Lighting simulations (training provided)

Build photometric layouts in AGi32 from drawings, plans, and project requirements: indoor, outdoor, area, and site lighting.
Select fixtures, apply IES photometric files, and verify results against the project's target light levels, uniformity, and applicable standards.

Technical support

Answer technical questions from sales reps, contractors, and inside sales on product specifications, applications, and compatibility and help coordinate RMAs and Replacements
Prepare bills of materials and quotations.
Feed what you learn from the field back to Engineering: recurring questions, spec gaps, and product improvement opportunities.
Handle applications for lighting rebate programs and verify product eligibility

Requirements

Advanced AI literacy
Interest in electricity, electrical engineering technology, lighting, architecture technology
Ability to multitask and handle a large work volume under pressure
Meticulous attention to detail. A wrong cross or a wrong light level costs the customer real money.
Comfortable reading construction drawings, lighting schedules, and product specification sheets.
Clear written and verbal communication; you can explain a technical trade-off to a non-technical salesperson.
Fluent English, written and spoken. While French is the language of our Montreal workplace English is required because this role supports Utopia Lighting's US sales reps and customers daily, and serves Arani customers outside Quebec.

Assets

Experience with AGi32, DIALux, or Visual lighting design software (major asset).
Knowledge of lighting technologies and the lighting industry: LED, photometrics, controls, DLC/cUL listings.
IES Lighting Certification (LC) or coursework toward it (major asset).
AutoCAD or Revit experience.
Experience in a lighting manufacturer, lighting agency, or electrical distributor technical or quotations role.
Experience with an ERP (SAP Business One) or CRM (Salesforce).

Details

Permanent, full-time (40 hours/week)
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Location: Montreal, on-site
Reports to: Director of Engineering
Group insurance
Group RRSP
Full training on our product lines, cross-referencing methods, and AGi32

Arani is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

---

À propos d'Arani

Chez Arani, nous croyons que vous Méritez Un Service d'Exception. Nous sommes la plus importante marque canadienne de produits électriques à approvisionner directement les entrepreneurs, en contournant les distributeurs, perturbant ainsi la façon dont les affaires se faisaient traditionnellement sur ce marché et nous attaquant à ses nombreuses inefficacités.

Nous sommes avancés, ambitieux et reconnus comme l'une des entreprises ayant la croissance la plus rapide au Canada depuis plusieurs années. Nous travaillons aussi en étroite collaboration avec notre société sœur, Utopia Lighting, un fabricant d'éclairage américain établi en Californie. Aidez-nous à faire rayonner notre succès Québecois ailleur dans le monde.

Sommaire du poste

Le spécialiste en support technique – Éclairage est la personne vers qui nos équipes se tournent lorsqu'un projet exige des réponses techniques. Basé à Montréal et relevant de la directrice de l'ingénierie, vous soutenez à la fois Arani (Canada) et Utopia Lighting (États-Unis).

Vos deux fonctions principales : lorsqu'un représentant nous envoie un bordereau d'éclairage (lighting schedule) précisant des numéros de pièces de concurrents, vous identifiez les produits équivalents Arani ou Utopia (les « équivalences » ou « crosses »); et lorsqu'un projet nécessite une étude photométrique, vous réalisez la simulation d'éclairage dans AGi32 et livrez un rapport clair et professionnel. Vous répondez également aux questions techniques quotidiennes des représentants, des entrepreneurs et de nos équipes de ventes internes.

Principales responsabilités

Équivalences de produits (formation offerte)

Analyser les bordereaux d'éclairage et les devis soumis par les représentants qui mentionnent des numéros de pièces de concurrents, et identifier le produit Arani ou Utopia Lighting équivalent pour chaque ligne.
Comparer les caractéristiques qui comptent : lumens, puissance, température de couleur (CCT), IRC, distribution, tension, gradation, montage, indices IP/IK, certifications (cUL/UL, DLC, BAA/BABA le cas échéant).
Produire des documents d'équivalence clairs et exacts que les ventes peuvent transmettre directement au client, en signalant clairement les cas où il n'existe pas de véritable équivalent ou où une substitution doit être approuvée.
Bâtir et maintenir notre bibliothèque interne d'équivalences, pour que chaque équivalence accélère la suivante.

Simulations d'éclairage (formation offerte)

Réaliser des études photométriques dans AGi32 à partir de dessins, de plans et des exigences du projet : éclairage intérieur, extérieur, de zones et de sites.
Sélectionner les luminaires, appliquer les fichiers photométriques IES et vérifier les résultats par rapport aux niveaux d'éclairement visés, à l'uniformité et aux normes applicables.

Support technique

Répondre aux questions techniques des représentants, des entrepreneurs et des ventes internes sur les caractéristiques, les applications et la compatibilité des produits, et aider à coordonner les RMA et les remplacements.
Préparer les listes de matériaux et les soumissions.
Faire remonter à l'ingénierie ce que vous apprenez sur le terrain : questions récurrentes, lacunes dans les fiches techniques et occasions d'amélioration des produits.
Traiter les demandes dans le cadre des programmes de remises (rabais) en éclairage et vérifier l'admissibilité des produits.

Exigences

Maîtrise avancée des outils d'intelligence artificielle
Intérêt pour l'électricité, les technologies du génie électrique, l'éclairage ou la technologie de l'architecture
Capacité à mener plusieurs dossiers de front et à gérer un volume de travail élevé sous pression
Minutie et souci du détail. Une mauvaise équivalence ou un mauvais niveau d'éclairement coûte réellement de l'argent au client.
Aisance à lire des dessins de construction, des bordereaux d'éclairage et des fiches techniques de produits.
Communication claire, à l'écrit comme à l'oral; vous savez expliquer un compromis technique à un vendeur non technique.
Maîtrise de l'anglais, à l'écrit et à l'oral. Le français est la langue de travail de notre bureau de Montréal; la connaissance de l'anglais est requise parce que ce poste soutient quotidiennement les représentants et les clients américains d'Utopia Lighting et sert les clients d'Arani à l'extérieur du Québec.

Atouts

Expérience avec un logiciel de conception d'éclairage comme AGi32, DIALux ou Visual (atout majeur).
Connaissance des technologies et de l'industrie de l'éclairage : DEL, photométrie, contrôles, homologations DLC/cUL.
Certification en éclairage de l'IES (LC) ou formation en cours vers celle-ci (atout majeur).
Expérience avec AutoCAD ou Revit.
Expérience dans un poste technique ou de soumissions chez un fabricant d'éclairage, une agence d'éclairage ou un distributeur de produits électriques.
Expérience avec un ERP (SAP Business One) ou un CRM (Salesforce).

Détails

Permanent, à temps plein (40 heures/semaine)
Horaire : du lundi au vendredi, de 8 h à 17 h
Lieu : Montréal, en présentiel
Supérieur immédiat : directrice de l'ingénierie
Assurance collective
REER collectif
Formation complète sur nos gammes de produits, nos méthodes d'équivalence et AGi32

Arani souscrit au principe de l'égalité d'accès à l'emploi. Nous remercions toutes les personnes candidates de leur intérêt; seules celles retenues pour une entrevue seront contactées.

Le genre masculin est utilisé dans le seul but d'alléger le texte.

Apply About employer

More about this job

Responsibilities

Identify equivalent Arani or Utopia products for competitor items in lighting schedules, create accurate cross-reference documents, and build an internal equivalency library. Produce AGi32 lighting simulations and reports, answer technical questions, prepare bills of materials and quotations, coordinate returns and replacements, and support lighting rebate applications.

Requirements

The role requires advanced AI literacy, an interest in electricity, electrical engineering technology, lighting, or architectural technology, and the ability to manage a high workload with meticulous attention to detail. Candidates must be comfortable reading construction drawings and product specifications, communicate clearly in English, and explain technical trade-offs; lighting design software, industry knowledge, relevant certifications, CAD tools, and ERP or CRM experience are assets.

Skills

Product Cross-Referencing
Lighting Simulations
AGi32
Photometric Analysis
Technical Support
Electrical Product Knowledge
Construction Drawing Interpretation
Lighting Schedule Interpretation
Product Specification Analysis
Bill of Materials Preparation
Quotation Preparation
Rebate Program Applications
Attention to Detail
Written and Verbal Communication
Multitasking
AI Literacy

Benefits

Group Insurance
Group RRSP

Visa sponsorship

Not detected in the job text

Keywords

AGi32
DIALux
Visual Lighting Design Software
AutoCAD
Revit
SAP Business One
Salesforce
IES Photometric Files
IES Lighting Certification
LED
Photometrics
Lighting Controls
DLC
cUL
UL
BAA/BABA
IP/IK Ratings
Lighting Schedules
Product Cross-Referencing
Lighting Simulations
Electrical Products
Construction Drawings
Bills of Materials
Quotations
Lighting Rebates
RMA Coordination
Product Compatibility
AI Literacy

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