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Technical Support Specialist - Lighting
Arani
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- Full-time
Your two core jobs: when a sales rep sends us a lighting schedule specifying a competitor's part numbers, you identify the equivalent Arani or Utopia products ("crosses"); and when a…

Arani

Technical Support Specialist - Lighting

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 7, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 9, 2026

Original job description

About Arani

At Arani, we believe You Deserve Great Service. We are the largest Canadian brand of electrical products to supply contractors directly, bypassing distributors, disrupting how business has traditionally been done in this market and taking on its many inefficiencies.

We are forward-thinking, ambitious, and recognized as one of the fastest-growing companies in Canada over several years. We also work closely with our sister company, Utopia Lighting, a US lighting manufacturer based in California. Help us grow our reach and expand our successful footprint globally.

Role Summary

The Technical Support Specialist – Lighting is the person our teams turn to when a project needs technical answers. Based in Montreal and reporting to the Director of Engineering, you support both Arani (Canada) and Utopia Lighting (United States).

Your two core jobs: when a sales rep sends us a lighting schedule specifying a competitor's part numbers, you identify the equivalent Arani or Utopia products ("crosses"); and when a project needs a photometric layout, you build the lighting simulation in AGi32 and deliver a clear, professional report. You will also answer day-to-day technical questions from reps, contractors, and our inside sales teams.

You do not need to arrive knowing our catalogue or AGi32. We train. What you need is a solid electrical or lighting foundation, real attention to detail, and the drive to become the technical reference for two growing brands.

Key Responsibilities

Product crosses and equivalencies (training provided)

Review lighting schedules and specifications submitted by sales reps that call out competitor part numbers, and identify the equivalent Arani or Utopia Lighting product for each line.
Compare the specifications that matter: lumens, wattage, CCT, CRI, distribution, voltage, dimming, mounting, IP/IK ratings, certifications (cUL/UL, DLC, BAA/BABA where applicable).
Produce clean, accurate cross-reference documents that sales can send straight to the customer, and clearly flag where no true equivalent exists or where a substitution needs approval.
Build and maintain our internal cross-reference library so each cross makes the next one faster.

Lighting simulations (training provided)

Build photometric layouts in AGi32 from drawings, plans, and project requirements: indoor, outdoor, area, and site lighting.
Select fixtures, apply IES photometric files, and verify results against the project's target light levels, uniformity, and applicable standards.

Technical support

Answer technical questions from sales reps, contractors, and inside sales on product specifications, applications, and compatibility and help coordinate RMAs and Replacements
Prepare bills of materials and quotations.
Feed what you learn from the field back to Engineering: recurring questions, spec gaps, and product improvement opportunities.
Handle applications for lighting rebate programs and verify product eligibility

Requirements

Advanced AI literacy
Interest in electricity, electrical engineering technology, lighting, architecture technology
Ability to multitask and handle a large work volume under pressure
Meticulous attention to detail. A wrong cross or a wrong light level costs the customer real money.
Comfortable reading construction drawings, lighting schedules, and product specification sheets.
Clear written and verbal communication; you can explain a technical trade-off to a non-technical salesperson.
Fluent English, written and spoken. While French is the language of our Montreal workplace English is required because this role supports Utopia Lighting's US sales reps and customers daily, and serves Arani customers outside Quebec.

Assets

Experience with AGi32, DIALux, or Visual lighting design software (major asset).
Knowledge of lighting technologies and the lighting industry: LED, photometrics, controls, DLC/cUL listings.
IES Lighting Certification (LC) or coursework toward it (major asset).
AutoCAD or Revit experience.
Experience in a lighting manufacturer, lighting agency, or electrical distributor technical or quotations role.
Experience with an ERP (SAP Business One) or CRM (Salesforce).

Details

Permanent, full-time (40 hours/week)
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Location: Montreal, on-site
Reports to: Director of Engineering
Group insurance
Group RRSP
Full training on our product lines, cross-referencing methods, and AGi32

Arani is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

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More about this job

Responsibilities

Identify equivalent Arani or Utopia Lighting products for competitor items in lighting schedules, and prepare accurate cross-reference documents. Create AGi32 photometric layouts and reports, answer technical questions, prepare bills of materials and quotations, and share field feedback with Engineering.

Requirements

Candidates need an electrical, lighting, or related technical foundation, strong attention to detail, the ability to read construction drawings and product specifications, and clear communication skills. Fluent written and spoken English is required; experience with lighting design software, lighting technologies, AutoCAD or Revit, and ERP or CRM systems is an asset.

Skills

Lighting Product Cross-Referencing
Photometric Layouts
AGi32
Lighting Simulations
Electrical Fundamentals
Construction Drawing Interpretation
Lighting Schedule Interpretation
Product Specification Analysis
Technical Support
Bills of Materials
Quotations
Rebate Program Applications
Attention to Detail
Written and Verbal Communication
Multitasking
Advanced AI Literacy

Benefits

Group Insurance
Group RRSP

Visa sponsorship

Not detected in the job text

Keywords

Arani
Utopia Lighting
AGi32
DIALux
Visual Lighting Design Software
AutoCAD
Revit
SAP Business One
Salesforce
LED
Photometrics
IES Photometric Files
Lighting Controls
DLC
cUL
UL
BAA/BABA
CRI
CCT
IP/IK Ratings
Lighting Schedules
Construction Drawings
Product Cross-Referencing
Lighting Simulations
Bills of Materials
Lighting Rebates
IES Lighting Certification
Electrical Products
Photometric Layouts

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