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Added 6 mins ago
CC
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Arbor Memorial Inc.

Assistant Funeral Home Manager

Hamilton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

At Arbor Memorial, you will be surrounded by caring colleagues and hands-on, experienced leaders with a well-established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Location:

L.G. Wallace Funeral Home, is in the Crown Point community of Hamilton, Ontario, has been a comforting presence for families since the 1920’s.

This full-service funeral home features a spacious chapel that can accommodate 120 guests, 2 visitation suites, and an on-site reception facility. With ample parking and a dedicated, experienced team, L.G. Wallace Funeral Home is committed to providing compassionate and personalized care.

Your opportunity for personal growth as an Assistant Funeral Home Manager and as a leader in the funeral profession awaits you here at Arbor Memorial and L.G. Wallace Funeral Home

Job Type: Full Time, Permanent

Vacancy Status: This is a current vacancy and we are actively seeking to fill this position.

About This Role

Reporting to the Funeral Home Manager or Regional Director and following Company guidelines and standards, the Assistant Funeral Home Manager is responsible for overseeing operations and service provided by the funeral home. This includes recruiting and training staff, preparing and managing the annual budget, ensuring the funeral home is achieving its financial goals, ensuring the facility and vehicles are in pristine condition, performing decedent embalming and preparation and providing assistance during the execution of funeral services.

Key Qualifications And Demonstrated Abilities

Funeral Director’s license with a minimum of 5 years of experience as a licensed Funeral Director.
Previous leadership experience with a minimum of 5 years in a management role may be an asset.
Demonstrated community participation and outreach with a goal to cultivate the business.
Excellent knowledge of Funeral Home procedures and business practices.
Experience in business development, sales and customer success is required.
Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.
Hands-on experience administering effective recruiting, training, performance management, and evaluation of all funeral home staff.
Articulate, confident, well-organized and eager to join and contribute to an exciting and highly operational team.
Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.
Demonstrated ability building strong partnerships with Cemetery Operations, Cemetery Sales and Home Office Centers of Excellence to achieve Company revenue goals and objectives.

Responsibilities

Overseeing the day-to-day operations of the funeral home with a focus on customer service.
Developing, implementing and achieving the funeral home annual forecasts, strategic market plans and financial long-term objectives.
Ensuring all legal and ethical requirements are communicated to staff and are fully adhered to.
Administering effective recruiting, training, performance management, and evaluation of all funeral home staff.

Please submit your resume and cover letter no later than March 27, 2026.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits, please visit Total Rewards (arbormemorial.ca)

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department . Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position .

Apply About employer

More about this job

Responsibilities

Oversee the funeral home's daily operations and customer service, including staff recruitment, training, performance management, facility and vehicle upkeep, embalming, and support for funeral services. Develop and execute annual forecasts, strategic market plans, and long-term financial objectives while ensuring legal and ethical compliance and contributing to revenue goals.

Requirements

Applicants must hold a Funeral Director’s license and have at least five years of experience as a licensed Funeral Director; at least five years in management is an asset. The role also requires business development, sales, customer success, community outreach, strong knowledge of funeral home procedures, staff leadership experience, and the ability to meet regulatory requirements and financial goals.

Skills

Funeral Home Operations
Funeral Directing
Embalming And Decedent Preparation
Staff Recruiting
Staff Training
Performance Management
Budget Management
Financial Planning
Business Development
Sales
Customer Service
Community Outreach
Regulatory Compliance
Strategic Market Planning
Team Leadership
Partnership Building

Benefits

Competitive Compensation
Health And Wellness Resources
Pension Plan
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Funeral Director’s License
Funeral Home Operations
Embalming
Decedent Preparation
Funeral Services
Staff Recruitment
Staff Training
Performance Management
Annual Budget
Financial Forecasts
Strategic Market Plans
Business Development
Sales
Customer Success
Customer Service
Community Outreach
Regulatory Compliance
Legal And Ethical Requirements
Facility Maintenance
Vehicle Maintenance
Revenue Goals
Cemetery Operations
Cemetery Sales
Leadership
Teamwork

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