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Arbor Memorial Inc.

Pre-Planning Director

Burlington, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role

Burlington Memorial Gardens and Bayview Cemetery & Crematorium, located in Burlington, Ontario are currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Offices.

Reporting to the Branch Manager, you will be responsible for promoting funeral and cemetery pre-planning options within the community.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

You will receive outstanding paid training, company benefits, a generous merit-based pay structure, and a structured bonus program, in addition to incentive-based contests for top performance.

Job Type: Full Time, Permanent

Vacancy Status: This is a current vacancy and we are actively recruiting to fill this role.

Compensation: Commission-only with $17.95/hr guaranteed until commission is earned. Commission payouts will be reduced by total hourly wages paid. Net annual earnings typically range between $40,000–$90,000.

Key Qualifications And Demonstrated Abilities

Possesses a valid Class 1 Ontario Funeral Director’s license or Funeral Pre-Planner’s license.
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business development, sales and customer success is an asset.
Willing to demonstrate active community involvement and establish a positive profile of the cemetery and funeral home within the community.
Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.
Demonstrates ability to build strong partnerships with other Centres of Excellence to achieve Company revenue goals and objectives.
Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.

Responsibilities

Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the benefits of pre-planning.
Establishing and organizing programs and seminars at the funeral home, with guest speakers and arranges co-sponsors of the seminars and programs.
Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
Participating in funeral home and cemetery staff and management meetings, communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
Other duties or special projects as required.

Please submit your resume and cover letter no later than November 15th, 2026.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.

Apply About employer

More about this job

Responsibilities

Promote funeral and cemetery pre-planning by contacting prospective families, following up on referrals, developing leads, and presenting options through community events and seminars. Complete and maintain contracts and client files, coordinate with funeral home and cemetery staff, and support revenue goals while complying with applicable regulations.

Requirements

Applicants must hold a valid Class 1 Ontario Funeral Director’s license or Funeral Pre-Planner’s license and demonstrate strong customer care and the ability to manage competing demands. Sales, business development, or customer success experience is an asset; candidates should be community-minded, results-focused, compliant, and able to build effective partnerships.

Skills

Sales
Business Development
Customer Care
Customer Success
Community Engagement
Lead Generation
Relationship Building
Presentation Skills
Seminar Organization
Contract Administration
Regulatory Compliance
Time Management
Prioritization
Teamwork

Benefits

Company Benefits
Paid Training
Pension Plan
Health And Wellness Resources
Merit-Based Pay
Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Funeral Pre-Planning
Cemetery Pre-Planning
Class 1 Ontario Funeral Director’s License
Funeral Pre-Planner’s License
Sales
Business Development
Customer Care
Customer Success
Lead Generation
Referrals
Community Involvement
Client Families
Pre-Arrangement Needs
After-Care Program
Seminars
Community Organizations
Mall Shows
Contract Administration
Regulatory Compliance
Federal Regulations
Provincial Regulations
Revenue Goals
Partnership Building
Cemetery
Funeral Home

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