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Added 13 mins ago
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Senior Relationship Manager, Commercial Financial Services
RBC
Ottawa, ON
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 13 mins ago
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Associate Portfolio Manager
RBC
Waterloo, ON
- Full-time
Develop, document and maintain a profile for each client including next steps to increase and solidify the relationship
Added 13 mins ago
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Manager, Operations II
RBC
Toronto, ON
- Full-time
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk…
Added 13 mins ago
R
Team Operations Lead
RBC
Vernon, BC
- Full-time
…team. You will play a key role in executing activities and client contact as per the portfolio manager’s business plan, client service plan, and review…
Added 13 mins ago
Parts Manager, Nanaimo, BC
Velocity Vehicle Group
Nanaimo, BC
Exceptional customer service skills and ability to maintain client relationships
Added 28 mins ago
SE
Account Manager / Gestionnaire de comptes
Siemens Energy
Montreal, QC
- Full-time
The Account Manager is responsible for driving profitable sales growth and market share for Siemens Energy Grid Technologies Portfolio (high-voltage products including transformers,…
Added 28 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Calgary, AB
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 28 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 28 mins ago
Showroom Manager
ROBINSON
Toronto, ON
…built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company…
Added 28 mins ago
Senior Manager, Specialty Segments & Indigenous Banking, Canadian Banking / Retail Banking
Scotiabank
Toronto, ON
Reporting to the Director, Specialty Segments, the Senior Manager leads the end-to-end development and activation of Retail Banking’s Indigenous client strategy. The role combines market…
Added 28 mins ago
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Customer Experience Associate
TD
Sherwood Park, AB
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 28 mins ago
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Account Manager, Business
Desjardins
Levis, QC
- Full-time
As a business account manager, you have a considerable impact on the organization by helping promote services and maintain business relationships with members and clients. You represent and…
Added 43 mins ago
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Senior Relationship Manager
BMO
Charlottetown, PE
- Full-time
Senior Relationship Manager, Commercial Banking, Diversified Industries
Added 43 mins ago
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Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
…operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. As this role contributes to the overall success of the…
Added 43 mins ago
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Personal Banking Associate
BMO
Vancouver, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 43 mins ago
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Mortgage Specialist
BMO
Markham, ON
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 43 mins ago
LS
FP&A Customer Success Manager
Limelight Software
Toronto, ON
- Full-time
Customer success, account management, or client relationship management experience.
Added 43 mins ago
VC
Practice Manager - Amherst Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
We are a full-service hospital with long term staff, striving to provide excellent quality of care and medicine for our patients, excellent client service and a positive environment for our…
Added 58 mins ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
Added 58 mins ago
AE
Project Engineer / Project Manager
Associated Engineering
Yellowknife, NT
- Full-time
Maintain strong communication and client relationships, ensuring expectations are aligned and service goals are met.
Added 58 mins ago
CN
Fire System Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Coordinating condition assessments of fire systems and related site service infrastructure within buildings and facilities.
Added 58 mins ago
VT
Parts Manager
Velocity Truck Centers
Nanaimo, BC
- $100,000 to $120,000 CAD / year
- Full-time
Exceptional customer service skills and ability to maintain client relationships
Added 59 mins ago
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Property Manager
Greystar
Calgary, AB · HIVE, Calgary, AB
- Full-time
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding…
Added 1 hour ago
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Business Development Manager-EN
CAE
Ottawa, ON
- Full-time
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every…
Added 1 hour ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries…

Arbor Memorial Inc.

Pre-Planning Director

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role

Evergreen Memorial Gardens, located at Edmonton, Alberta is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office.

Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and discussing pre-arranging cemetery products and services in the community.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

You will receive outstanding paid training, company benefits, a generous merit-based pay structure, and a structured bonus program, in addition to incentive-based contests for top performance.

Job Type: Full Time, Permanent

Compensation: Commission-only with $15.00/hr guaranteed until commission is earned. Commission payouts will be reduced by total hourly wages paid. Net annual earnings typically range between $45,000–$150,000.

Status: This is a current vacancy and we are actively recruiting for this role.

Key Qualifications And Demonstrated Abilities

Registration in or completion of funeral pre planning and cemetery pre planning courses in an accredited post-secondary institution would be considered an asset.
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business development, sales and customer success is an asset.
Willing to demonstrate active community involvement and establish a positive profile of the cemetery and funeral home within the community.
Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.
Demonstrated ability to build strong partnerships with Cemetery Operations, Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.
Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.

Responsibilities

Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
Communicating the Company’s Pre Need Funeral planning program.
Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.
Establishing and organizing programs and seminars at the funeral home, with guest speakers and arranges co-sponsors of the seminars and programs.
Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
Participating in funeral home and cemetery staff and management meetings, communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
- Other duties or special projects as required.

Please submit your resume and cover letter no later than November 15, 2026.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position .

Apply About employer

More about this job

Responsibilities

Contact and meet prospective clients and families to assess their needs and sell funeral and cemetery pre-planning services. Generate leads through referrals and community outreach, host seminars and presentations, maintain accurate contracts and files, and coordinate with funeral home and cemetery teams.

Requirements

The employer seeks a self-motivated, customer-focused candidate with strong sales discipline, the ability to manage competing demands, and a commitment to achieving results while complying with regulations. Sales, business development, customer success, community involvement, and accredited funeral or cemetery pre-planning coursework are assets.

Skills

Sales
Business Development
Customer Care
Customer Success
Lead Generation
Client Relationship Building
Community Outreach
Seminar And Event Planning
Presentation Skills
Contract Administration
Regulatory Compliance
Organization
Prioritization
Communication
Teamwork

Benefits

Paid Training
Company Benefits
Pension Plan
Health And Wellness Resources
Merit-Based Pay
Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Funeral Pre-Planning
Cemetery Pre-Planning
Pre-Need Funeral Planning
Sales
Business Development
Customer Care
Customer Success
Lead Generation
Referrals
Community Outreach
Seminars
Mall Shows
Client Needs Assessment
Contract Completion
File Maintenance
Regulatory Compliance
After-Care Program
Cemetery Operations
Funeral Home
Revenue Goals

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