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Arbor Memorial Inc.

Pre-Planning Director

Thorold, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role

Pleasantview Memorial Gardens, located at Thorold, Ontario is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office. Looking for a licensed Funeral Pre-Planning Director to join our team.

Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and discussing pre-arranging cemetery products and services in the community.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

You will receive outstanding paid training, company benefits, a generous merit-based pay structure, and a structured bonus program, in addition to incentive-based contests for top performance.

Job Type: Full Time, Permanent.

Status: This is a current vacancy and we are actively seeking to fill this position.

Compensation: Commission-only with $17.95/hr guaranteed until commission is earned. Commission payouts will be reduced by total hourly wages paid. Net annual earnings typically range between $60,000–$110,000.

Key Qualifications And Demonstrated Abilities

Registration in or completion of funeral pre planning and cemetery pre planning courses in an accredited post-secondary institution is required.
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business development, sales and customer success is an asset.
Willing to demonstrate active community involvement and establish a positive profile of the cemetery and funeral home within the community.
Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.
Demonstrated ability to build strong partnerships with Cemetery Operations, Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.
Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.

Responsibilities

Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
Communicating the Company’s Pre Need Funeral planning program.
Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.
Establishing and organizing programs and seminars at the funeral home, with guest speakers and arranges co-sponsors of the seminars and programs.
Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
Participating in funeral home and cemetery staff and management meetings, communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
Other duties or special projects as required.

Please submit your resume and cover letter no later than December 13, 2026.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.

Apply About employer

More about this job

Responsibilities

Contact and meet with families to assess their needs, explain funeral and cemetery pre-planning options, and generate leads through referrals, community outreach, seminars, and events. Prepare and maintain accurate contracts and client files, coordinate with funeral home and cemetery teams, and contribute to revenue goals while complying with applicable regulations.

Requirements

Registration in or completion of funeral pre-planning and cemetery pre-planning courses at an accredited post-secondary institution is required. Candidates should demonstrate customer-care ability, self-motivation, sales focus, community involvement, organizational and communication skills, and commitment to regulatory compliance; business development, sales, and customer success experience are assets.

Skills

Sales
Business Development
Customer Care
Client Relationship Building
Lead Generation
Community Engagement
Presentation Skills
Seminar Planning
Contract Administration
Regulatory Compliance
Organization
Prioritization
Teamwork
Communication
Funeral Pre-Planning
Cemetery Pre-Planning

Benefits

Health And Wellness Resources
Pension Plan
Paid Training
Company Benefits
Merit-Based Pay
Bonus Program
Performance Incentives

Visa sponsorship

Not detected in the job text

Keywords

Funeral Pre-Planning
Cemetery Pre-Planning
Pre-Need Funeral Planning
Sales
Business Development
Customer Success
Customer Care
Lead Generation
Referrals
Community Outreach
Client Meetings
Seminars
Mall Shows
After-Care Program
Contract Administration
File Management
Regulatory Compliance
Federal Regulations
Provincial Regulations
Revenue Goals
Cemetery Operations
Funeral Home
Partnership Building
Presentation Skills
Community Involvement

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