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Added 7 mins ago
Guest Service Manager
Northland Properties
Castlegar, BC
We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work…
Added 7 mins ago
C
Director Operations & Sales- Ontario East (North GTA)
Chartwell
Mississauga, ON
- Full-time
The role of the Director, Operations & Sales, is to oversee and support the General Managers, within a defined portfolio of retirement residences, to meet/exceed their four key results…
Added 7 mins ago
C
Director Operations & Sales- Southwestern Ontario (Cambridge/Waterloo)
Chartwell
Mississauga, ON
- Full-time
The role of the Director, Operations & Sales, is to oversee and support the General Managers, within a defined portfolio of retirement residences, to meet/exceed their four key results…
Added 7 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
Provide hands-on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
Added 7 mins ago
SC
Crane & Rigging Supervisor (Prince George, BC)
Sterling Crane
Prince George, BC
- Full-time
…compliance, and coordination with other departments to ensure project success. The candidate may be required to operate cranes when not required for field supervision. This position reports…
Added 8 mins ago
RI
Regional Safety Manager
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AB · Edmonton, AB
- Full-time
Railserve is seeking a Regional Safety Manager to lead our Environmental, Health & Safety (EH&S) program across U.S. and Canadian operations. This role is critical to driving a strong…
Added 8 mins ago
AE
Client Relations Manager - Healthcare Transportation
Apple Express Courier Ltd.
Mississauga, ON
- Full-time
Partner with Operations, Customer Service, Administration, and Business Development teams to ensure operational excellence.
Added 8 mins ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
…compliance, and coordination with other departments to ensure project success. The candidate may be required to operate cranes when not required for field supervision. This position reports…
Added 23 mins ago
AC
Manager, Air Canada Maintenance Business Transformation
Air Canada
Dorval, QC
- Full-time
The Manager, Business Transformation designs, plans, and deploys the improvement strategies, as well as oversees the transformation programs within the Air Canada Maintenance assigned…
Added 37 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vernon, BC
- Full-time
As a Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. The Profit Centre Manager is accountable for growing the business while sustaining…
Added 37 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Customer Experience Associate - Retail Operations
Added 37 mins ago
O
Data Analyst - Pension Data Management
OPTrust
Toronto, ON
- Contract
Department: Member Experience and Pension Operations
Added 37 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 38 mins ago
WM
Licensed 310T Mechanic Afternoon Shift Sign-On Bonus $10 000
Waste Management, Inc. (WM)
Mount Forest, ON
- Full-time
…we know skilled trades professionals are the backbone of our…
Added 38 mins ago
RS
Customer Service Associate II
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Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 38 mins ago
Senior Manager, International Banking Treasury Analytics - Global Finance
Scotiabank
Toronto, ON
As Senior Manager, International Banking Treasury Analytics, you will develop analytical tools and insights to support balance sheet, liquidity, funding, capital, investment, and hedging…
Added 38 mins ago
TS
Account Manager
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Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
Operations Manager - partner on inventory forecasting and fulfilment for your accounts.
Added 38 mins ago
T
PIA Client Service Associate
TD
Kelowna, BC
- Full-time
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Added 53 mins ago
FP&A Manager
CapIntel
Toronto, ON
Cross-functional partnership. Work with Sales, Product, Customer Success, and Operations to keep numbers consistent from pipeline to cash to reported results.
Added 53 mins ago
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General Manager - her GoodLife Fitness Mississauga Erin Mills Town Centre - NEW CLUB
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Who is a General Manager - her GoodLife Fitness
Added 53 mins ago
M
Staff Software Architect - Flight Software
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…Space Shuttle and International Space Station robotics and operations support, our Robotics & Space Operations team has 100% mission success in making space dreams come…
Added 53 mins ago
GT
Quality Analyst
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Toronto, ON
- Full-time
Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch,…
Added 53 mins ago
G
Professional Service Consultant
Guesty
Canada
- Full-time
Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues…
Added 53 mins ago
DSW: Sales Associate
DSW-Designer Shoe Warehouse
Ajax, ON
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 1 hour ago
TS
Account Manager
Three Ships
Toronto, ON
- $75,000 to $100,000 CAD / year
- Full-time
Operations Manager - partner on inventory forecasting and fulfilment for your accounts

Arbor Memorial Inc.

Pre-Planning Director

Victoria, BC, Canada

$50,000 to $130,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role

Hatley Memorial Gardens, located in Victoria, BC is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office.

Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and discussing pre-arranging cemetery products and services in the community.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

You will receive outstanding paid training, company benefits, a generous merit-based pay structure, and a structured bonus program, in addition to incentive-based contests for top performance.

Job Type: Full-time, Permanent

Compensation: Commission-only with $18.25/hr guaranteed until commission is earned. Commission payouts will be reduced by total hourly wages paid. Net annual earnings typically range between $70,000–$130,000.

Status: This is a current vacancy and we are actively recruiting for this role.

Key Qualifications And Demonstrated Abilities

Registration in or completion of funeral pre planning and cemetery pre planning courses in an accredited post-secondary institution would be considered an asset.
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business development, sales and customer success is an asset.
Willing to demonstrate active community involvement and establish a positive profile of the cemetery and funeral home within the community.
Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.
Demonstrated ability to build strong partnerships with Cemetery Operations, Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.
Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.

Responsibilities

Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
Communicating the Company’s Pre Need Funeral planning program.
Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.
Establishing and organizing programs and seminars at the funeral home, with guest speakers and arranges co-sponsors of the seminars and programs.
Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
Participating in funeral home and cemetery staff and management meetings, communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
- Other duties or special projects as required.

Please submit your resume and cover letter no later than November 11, 2026.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position .

Apply About employer

More about this job

Responsibilities

Contact and meet with families to assess their needs and sell funeral and cemetery pre-planning services, while generating leads through referrals, community outreach, seminars, and other channels. Prepare and maintain accurate contracts and client files, coordinate with funeral home and cemetery teams, and support company revenue goals while complying with applicable regulations.

Requirements

The employer seeks a self-motivated, customer-focused candidate with strong sales discipline, the ability to manage multiple demands, and a commitment to achieving results and regulatory compliance. Funeral and cemetery pre-planning coursework is an asset, as are experience in sales, business development, or customer success and active community involvement.

Skills

Sales
Business Development
Customer Care
Customer Success
Client Needs Assessment
Lead Generation
Community Outreach
Public Speaking
Seminar Planning
Relationship Building
Contract Administration
Recordkeeping
Regulatory Compliance
Organization
Prioritization
Teamwork

Benefits

Paid Training
Company Benefits
Pension Plan
Health And Wellness Resources
Guaranteed Hourly Pay Until Commission Is Earned
Commission-Based Compensation
Performance Bonuses
Incentive-Based Contests

Visa sponsorship

Not detected in the job text

Keywords

Funeral Pre-Planning
Cemetery Pre-Planning
Pre-Need Funeral Planning
Sales
Business Development
Customer Care
Customer Success
Lead Generation
Referrals
Community Outreach
Client Needs Assessment
Seminars
Public Presentations
After-Care Program
Contract Completion
Client File Management
Regulatory Compliance
Revenue Goals
Cemetery Operations
Funeral Services

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