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ARC Business Solutions

Business Analyst

Calgary, AB, Canada

Job type: Full-time
Apply by: Dec 31, 2026
Experience: Minimum 5 years of experience as a Business Analyst on software development projects, across the full software development lifecycle (SDLC)
Posting language: English
Posted: Oct 2, 2026

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Original job description

ARC Business Solutions Inc. is an established, customer-focused information technology consulting firm with proven expertise in combining strategy, innovation, and technical excellence to deliver practical business solutions. ARC operates across Canada and the United States, with offices in Edmonton, Calgary, Regina, Toronto and Rutland, Vermont, serving a diverse range of private and public sector clients.
ARC’s services include Solutions Delivery, Enterprise Information Management (EIM), Managed IT Services, Utility Sector Consulting, Nuclear Sector Consulting, Oil & Gas Pipeline Solutions, and AI Strategy & Data Analytics. Our team brings extensive experience across Energy, Utilities, Government, Financial Services, and the Public Sector, delivering solutions that help organizations modernize, improve efficiency, and achieve their strategic objectives..

ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development, Agile delivery and organizational change for opportunities with clients.

ROLE: BUSINESS ANALYST

The Business Analyst will bridge business and technical teams across the full software development lifecycle: eliciting and documenting requirements, facilitating Scrum ceremonies, coordinating testing in Jira, keeping process documentation current, and preparing end users for change through training and communications. Candidates with utility sector experience will be given additional consideration.

The successful candidates possess demonstrated experience in the following areas:

MANDATORY:

Minimum 5 years of experience as a Business Analyst on software development projects, across the full software development lifecycle (SDLC)
Experience gathering, analyzing and documenting business and functional requirements, user stories and acceptance criteria
Experience working on Agile/Scrum teams, including serving as Scrum Master (facilitating sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives)
Project management experience, including managing scope, schedules, risks, issues, dependencies and status reporting
Working knowledge of ITIL practices, including incident, problem, change and release management
Experience creating, updating and maintaining process documentation, including current and future state process maps, standard operating procedures (SOPs) and business rules
Experience planning and executing testing in Jira, including writing test cases, coordinating user acceptance testing (UAT) and tracking defects through to resolution
Experience supporting organizational change management (OCM), including stakeholder impact assessments, communications, and developing and delivering end-user training and training materials
Ability to work effectively with all levels of the client organization
A successful track record of delivering solutions
A minimum of 2 client references from your most recent projects are required to confirm these mandatory qualifications

DESIRABLE:

Experience in the Utilities sector (power, natural gas, water, oil and gas); this is considered a strong asset
Familiarity with utility business systems such as Customer Information Systems (CIS), billing, work and asset management, outage management or GIS
Experience working in Government, Crown Corporations or delivering solutions to Provincial Departments
Relevant certifications such as CBAP/CCBA (IIBA), PMP or CAPM, Certified ScrumMaster (CSM) or Professional Scrum Master (PSM), ITIL 4 Foundation, or Prosci or equivalent change management certification (or in progress)
Experience with Confluence or other Atlassian tools, and Jira test management add-ons such as Zephyr or Xray
Experience in Business Process Reengineering
Experience facilitating workshops or JAD sessions
Experience developing business cases or business case summaries
Experience developing Use Cases or UML models
Experience documenting data models and working with SQL for data analysis and validation
Experience with projects spanning multiple technical environments and enterprise applications
Experience working within an Enterprise Architecture environment
Experience implementing web-based and cloud solutions

A degree or diploma in Computing Science, Information Systems, Business Administration or a related field, and/or relevant industry certifications, are desirable criteria for our selection.

We offer a competitive salary, profit sharing, and comprehensive benefits package. These positions can be filled by fulltime ARC employees or contractors.

We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number TL:BA in the subject line to hr@arcbus.com. For more information on ARC, please visit our website at www.arcbus.com.

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More about this job

Responsibilities

The Business Analyst will bridge business and technical teams throughout the software development lifecycle by eliciting requirements and facilitating Scrum ceremonies. They are also responsible for coordinating testing in Jira, maintaining process documentation, and supporting organizational change through training.

Requirements

Candidates must have a minimum of 5 years of experience as a Business Analyst on software development projects and possess strong knowledge of Agile/Scrum methodologies. Proficiency in ITIL practices, process mapping, and organizational change management is required, along with the ability to work effectively with diverse client stakeholders.

Skills

Business Analysis
Agile
Scrum
Jira
ITIL
Process Documentation
User Acceptance Testing
Organizational Change Management
Stakeholder Impact Assessment
Requirements Gathering
User Stories
Project Management
Business Process Reengineering
Data Analysis
SQL

Benefits

Profit sharing

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
SDLC
Agile
Scrum Master
Jira
ITIL
SOP
UAT
OCM
Utilities
CIS
GIS
CBAP
CCBA
PMP
CAPM
CSM
PSM
ITIL 4
Prosci
Confluence
Zephyr
Xray
JAD
UML
SQL
Enterprise Architecture
Cloud Solutions
Computing Science
Information Systems

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