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Added 6 mins ago
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Arc'teryx Equipment

Communications Lead, Guest Services

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Your Opportunity at ARC’TERYX:

As the Communications Lead, Guest Services, you will lead the strategy, execution, and continuous evolution of communications across the Guest Services department. You will ensure Guest Services communications are clear, consistent, and globally aligned with our brand guidelines. As a people leader, you will lead and develop a team, fostering a culture of collaboration, accountability, and continuous improvement. Through strong cross-functional partnerships, data-informed decision making, and effective change management, you will strengthen communication effectiveness, enhance the guest experience, and support business growth.<span data-ccp-props="{"201341983":0,"335559685":0,"335559739":0,"335559740":240}">

This role is primarily based out of our Vancouver, Great Northern Way office and is open to hybrid remote work.

Meet Your Future Team:

<span data-ccp-charstyle-defn="{"ObjectId":"920dbcde-2834-5e15-a5fa-062170b236ba|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"3",201342449,"1",469777841,"Cambria",469777842,"Arial",469777843,"ＭＳ明朝",469777844,"Cambria",201341986,"1",469769226,"Cambria,Arial,ＭＳ明朝",268442635,"24",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"Default Paragraph Font"]}" data-ccp-charstyle="eop">The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world. <span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559738":0,"335559739":0,"335559740":240}">

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.

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More about this job

Responsibilities

Lead the strategy, execution, and ongoing improvement of communications across the Guest Services department, ensuring messaging is clear, consistent, and aligned with global brand guidelines. Lead and develop the team while partnering across functions and using data-informed decisions and change management to improve communication effectiveness, the guest experience, and business growth.

Requirements

The role calls for experience leading communications and developing a team, along with the ability to build effective cross-functional partnerships. It also requires strengths in change management, data-informed decision making, and maintaining clear, consistent communications aligned with brand guidelines.

Skills

Communications Strategy
Communications Execution
People Leadership
Team Development
Cross-Functional Collaboration
Change Management
Data-Informed Decision Making
Brand Guidelines
Guest Experience
Continuous Improvement
Global Communications Alignment
Stakeholder Partnership

Benefits

Extended Health Coverage
Dental Coverage
Vision Coverage
Mental Health Support
Fertility Benefits
Gender-Affirming Care
Employee Assistance Program
RRSP Matching
Annual Incentive Plan
Employee Stock Purchase Program
Paid Time Off
Wellness Time
No Wasted Day Program
Parental Leave Top-Up
Nesting Period for New Parents
Professional Development
Outdoor Skill-Building Events
Employee Belonging Councils
Employee Discounts
Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
After-Sales
Communications Strategy
Brand Guidelines
Global Alignment
People Leadership
Team Development
Cross-Functional Partnerships
Data-Informed Decision Making
Change Management
Guest Experience
Business Growth
Guest Loyalty
Continuous Improvement
Human Interaction
Apparel and Fashion

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