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Added 3 months ago
OA
Product Advisor- OpenRoad Volkswagen Burnaby
OpenRoad Auto Group
Burnaby, BC
- Full-time
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuse
Added 3 months ago
SI
Coordinator, Maintenance
Saputo Inc.
Calgary, AB · Mississauga, ON · Riverway
- Full-time
Reporting to the Maintenance Manager, the Maintenance Coordinator (MRO) is responsible for managing maintenance materials, spare parts procurement, and inventory processes to support…
Added 1 month ago
V
Senior Software Engineer
Voices
ON · Ontario, Canada
- Full-time
…identifying opportunities to improve architecture, tooling, and development practices. You’ll report to the Senior Manager, Application Development and be part of a team that values high…
Added 4 months ago
BC
Senior Manager Business Development Aviation (Permanent)
Babcock Canada Inc.
Ottawa, Ontario
- Full-time
Senior Business Development Manager - Aviation (Permanent)
Added 4 months ago
S
Digital Marketing Operations Specialist
Sobeys
Montreal, Quebec
- Full-time
The Digital Marketing Operations Specialist plays a key role in executing Sobeys Inc.’s digital content strategy across all banner web and mobile platforms. Reporting to the Manager,…
Added 4 months ago
TM
Manager, Talent Development
The Mosaic Company
Regina, Saskatchewan
- Full-time
The Manager, Talent Development is responsible for designing, implementing, and continuously improving employee and leadership development programs and tools, ensuring alignment with the…
Added 4 months ago
BA
TECHNICIAN, LICENSED RED SEAL
Birchwood Automotive Group
Winnipeg, Manitoba · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Fixed Operations Manager
Added 4 months ago
CN
Fire Standards Specialist
Canadian Nuclear Laboratories
Local Government District of Pinawa, Manitoba · Pinawa, MB
- Full-time
…role in strengthening and maintaining a robust Fire Protection Program. Apply…
Added 4 months ago
E
Manager / Senior Manager - Supply Chain, Procurement (Defense Sector Focus)
EY
Montreal, Quebec
- Full-time
…procurement and supply chain functions to sustain critical operations. We are seeking an experienced Manager or Senior Manager – Procurement and Digital Procurement (Defense Sector) to…
Added 4 months ago
AE
Manager, Software Engineering (Service Cloud)
Arc'teryx Equipment
North Vancouver, British Columbia
- Full-time
As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for…
Added 4 months ago
C
Senior Program Execution Manager-EN
CAE
Montreal, Quebec · Greater Montreal Metropolitan Area
- Full-time
As a Senior Program Manager, you will lead large-scale, complex and multi-disciplinary programs, ensuring alignment with business priorities and successful execution from initiation through…
Added 4 months ago
RV
Manager, FPGA & Hardware Development
Ross Video
Nepean, Ontario
- Full-time
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are…
Added 4 months ago
SH
General Manager
Sotera Health Company
Ontario · Ontario, Canada
- Full-time
Reporting to the Director of Operations, the General Manager is responsible for the overall leadership, performance, and strategic direction of a sterilization facility. The General Manager…
Added 3 months ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 3 months ago
HP
Manager, Test Engineering
Hammond Power Solutions
Guelph, ON
- Full-time
The Test Engineering Manager is responsible for leading the electrical testing function across HPS manufacturing operations and any Canadian facilities conducting product testing. The role…
Added 3 months ago
IV
Supervisor, Maintenance & Facilities
IVC Vita Health
Winnipeg, MB
- Full-time
Under the direction of the Manager of Maintenance & Facilities, the Maintenance & Facilities Supervisor is responsible for overseeing the daily operations of the maintenance and facilities…
Added 3 months ago
LT
Vice President of Sales
LMI Technologies
Burnaby, BC
- Full-time
Role Fit (Hiring Manager): A deep dive into your experience, knowledge and skills as well as sharing of role expectations and team initiatives:
Added 3 months ago
KD
National Account Manager
Keurig Dr Pepper
Mississauga, ON
- $78,300 to $106,700 CAD / year
- Full-time
The National Account Manager (Coffee Services) is responsible for maintaining and managing client relationships within a set portfolio of key customer accounts. The National Account Manager…
Added 3 months ago
Saint John Propane Specialist - Driver
Superior Plus Propane Talent Acquisition
Saint John, NB
Maintain equipment to the highest level of safety standards, reporting any mechanical issues to the Field Operations Manager/Delivery Coordinator.
Added 2 months ago
Underground Drilling Supervisor - Percussive
Boart Longyear
Timmins, ON · Red Lake, ON · Nipigon, ON
Liaise with the Project Manager and/or Field Supervisor regarding the progress of the drilling program.
Added 3 months ago
C
Manager AI Governance & Enablement
Chartwell
Mississauga, ON
- Full-time
The Manager, AI Governance & Enablement is accountable for operating and advancing Chartwell’s enterprise AI practice. The role exists to help the organization adopt AI safely, practically,…
Added 3 months ago
GT
Technical Writer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…personally, while advancing cutting edge underwater acoustic technology. You’ll engage in regular development and performance discussions with your manager, have access to an online…
Added 3 months ago
GT
Field Service Technician
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…personally, while advancing cutting edge underwater acoustic technology. You’ll engage in regular development and performance discussions with your manager, have access to an online…
Added 2 months ago
AI
Civil Engineering Project Coordinator
American Iron and Metal
Hamilton, ON
- Full-time
Annual AIM tuition scholarship program up to $8,500 per eligible dependents
Added 1 month ago
TU
Engagement Assistant
The University of British Columbia
Kelowna, BC
- $4,836 to $5,547 CAD / month
- Full-time
This position reports to the Manager, Student Success, with a dotted line to the Director. This position interacts with students, staff, faculty members, alumni, Enrolment Services, Student…

Arc'teryx Equipment

Manager, Software Engineering (Service Cloud)

North Vancouver, BC, Canada

Compensation: The salary range for this role is CAD$107,000 - CAD$141,000 · Full-time

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Job details

Pay: Compensation: The salary range for this role is CAD$107,000 - CAD$141,000
Job type: Full-time
Posting language: English
Posted: Jun 23, 2026

Original job description

Your Opportunity at ARC’TERYX:

ARC’TERYX is growing -- in guest experience excellence, in variety and sophistication of business models, and in operational volume and critical workflows. The Technology group is a key part of supporting and accelerating ARC’TERYX growth!

As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for After-Sales Support operations. You will provide technical and strategic direction for the development of key features within our Salesforce suite of applications, balancing both programmatic and declarative approaches. In this role, you will mentor engineers, foster a culture of quality and accountability, and ensure alignment with broader business objectives. You’ll also oversee issue resolution, maintain high standards for unit test coverage, and collaborate closely with product managers to report progress and inform roadmap planning.

This role is based out of ARC’TERYX headquarters in North Vancouver, BC. We are open to a hybrid or remote work. Remote candidates must be committed to Pacific time zone hours. Please note that candidates must be eligible to work in Canada.

Meet Your Future Team:

The Guest Services Technology team develops and supports the tools used by our Guest Services and After-Sales teams to deliver seamless and engaging experiences for guests interacting with our brand. Working within cross-functional Agile squads, the team designs and deploys new features that enhance the performance of our Guest Service and Brand Representatives ensuring smooth and consistent support for our guests.

If you were in the Manager, Software Engineering role now, here are some of the core activities you will be doing:

Mentoring and inspiring a team of engineers to deliver high-quality solutions while fostering a collaborative and growth-oriented environment
Developing and executing strategies to enhance the Guest Services experience and optimize After-Sales Support operations
Leading the design, development, and deployment of new features within our Salesforce suite ( Service Cloud, Experience Cloud, Commerce Cloud, Loyalty Cloud ) utilizing both declarative and programmatic approaches
Identifying and addressing technical debt by collaborating with Product Managers and Product Owners to prioritize and resolve in a timely manner
Working closely with Product Managers and business stakeholders to define clear success metrics and ensure the team delivers impactful outcomes that benefit both customers and the business
Contributing to a culture of continuous improvement by sharing learnings and technical insights with other engineering managers, enhancing the performance of all teams collectively
Overseeing unit test coverage and establish continuous improvement processes to maintain the reliability and scalability of the Salesforce solutions, while guiding the team in adopting DevOps and CI/CD best practices
Working with your team to craft a technical vision that aligns with the overall business strategy, driving innovation and future product development
Aligning with ARC'TERYX leadership practices and culture in your daily work.

Are you our next Manager, Software Engineering?

You bring 8+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments with a proven track record in guiding teams to successfully deliver high-quality solutions
You bring proven expertise from architecting and delivering 5+ medium to large-scale Salesforce implementations, owning the solution end-to-end and ensuring successful outcomes throughout the project lifecycle
You possess strong knowledge of integration patterns across API’s (REST, SOAP, GraphQL), middleware, event-driven architecture and Salesforce-native APIs across enterprise systems
You bring strong hands-on Salesforce engineering knowledge across Apex, LWC, Flows and platform automation
You bring experience working with Data Cloud, including customer profile unification, identity resolution, segmentation, activation, and integration across Salesforce clouds (Service, Experience, Loyalty, Commerce)
You possess familiarity with Agentforce, including AI-assisted service experiences, agent actions, grounding, prompt design, data access and governance considerations
You possess experience leveraging Data Cloud as a foundation for AI and Agentforce use cases, ensuring agents can access the right customer, transaction, loyalty, service, and engagement data in a governed and secure way
You possess the ability to partner with Enterprise Architecture and translate higher-level solution direction into practical, executable engineering designs
You are excited to share learnings, insights, and best practices with other engineering managers to foster a culture of collective improvement and driving operational excellence
You proactively identify bottlenecks within the team’s processes and implement improvements to enhance efficiency
You possess a deep knowledge of the limitations and capabilities of the Salesforce platform, enabling you to make informed, strategic decisions about the suitability of solutions for various business challenges
You have great communication, problem solving, and documentation skills
You thrive in guiding the team through ambiguity and change maintaining focus on iterative progress and clear objectives
Your passion for your work is paralleled by your passion for getting outside and living it

Compensation: The salary range for this role is CAD$107,000 - CAD$141,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

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More about this job

Responsibilities

As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization. You will provide technical and strategic direction for the development of key features within our Salesforce suite of applications.

Requirements

You bring 8+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments. You possess strong hands-on Salesforce engineering knowledge across Apex, LWC, Flows, and platform automation.

Skills

Salesforce
Agile
Integration Patterns
API
Middleware
Event-Driven Architecture
Apex
LWC
Flows
Platform Automation
Data Cloud
AI
Agentforce
DevOps
CI/CD
Technical Vision

Benefits

Health & Wellbeing
Financial Wellbeing
Time & Flexibility
Family Support
Growth, Community & Gear

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Experience Cloud
Commerce Cloud
Loyalty Cloud
Agile
Technical Debt
Unit Test Coverage
Continuous Improvement
DevOps
CI/CD
API
REST
SOAP
GraphQL
Middleware
Event-Driven Architecture
Apex
LWC
Flows
Data Cloud
AI
Agentforce
Customer Profile Unification
Identity Resolution
Segmentation
Activation
Integration
Communication
Problem Solving

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