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Added 13 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Represent the company brand professionally both during and outside business hours, maintaining high standards of customer care and peer support.
Added 13 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Represent the company brand professionally both during and outside business hours, maintaining high standards of customer care and peer support.
Added 13 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Represent the company brand professionally both during and outside business hours, maintaining high standards of customer care and peer support.
Added 13 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Represent the company brand professionally both during and outside business hours, maintaining high standards of customer care and peer support.
Added 13 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Represent the company brand professionally both during and outside business hours, maintaining high standards of customer care and peer support.
Added 28 mins ago
AE
Electronic Production Manager
AiHR Enterprises Private Limited
Toronto, ON · North York, ON
- Full-time
Production Scheduling: Schedule departmental workflows to meet sales and stock build targets on time.
Added 28 mins ago
P
Insurance Advisor
PolicyAdvisor
Oakville, ON
- $45,000 to $80,000 CAD / year
- Full-time
Work experience or interest in life & living benefit insurance sales or service.
Added 28 mins ago
G
Property Manager
Greystar
Calgary, AB · HIVE, Calgary, AB
- Full-time
4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-today…
Added 28 mins ago
GP
Customer Service Representative
Genuine Parts Company
Sudbury, ON · UAPINC
- Full-time
…education, and/or experience which may result in total compensation outside of this…
Added 42 mins ago
Financial Planner, Scotia Financial Planning - Bridgewater
Scotiabank
Bridgewater, NS
External clients – As a Financial Planner you engage in proactive client outreach to individuals outside the Scotiabank network, showcasing the unique value a Financial Planner brings to…
Added 42 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Chatham-Kent, ON · Wheatley, ON
Note: The ideal candidate should reside in the community. Applicants outside the community in which the Post Office is located may be considered as needed.
Added 42 mins ago
Post Office Assistant
Canada Post - Postes Canada
Howick, QC
Note: The ideal candidate should reside in the community. Applicants outside the community in which the Post Office is located may be considered as needed.
Added 42 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Ruthven, ON
Note: The ideal candidate should reside in the community. Applicants outside the community in which the Post Office is located may be considered as needed.
Added 42 mins ago
Term - Post Office Assistant
Canada Post - Postes Canada
Komoka, ON
Note: The ideal candidate should reside in the community. Applicants outside the community in which the Post Office is located may be considered as needed.
Added 57 mins ago
G
Industrial Electrical Account Manager-FR
Guillevin
AB · Edmonton, AB
- Full-time
Minimum 5 years of outside sales experience in the electrical, industrial, or related distribution industry.
Added 57 mins ago
MU
EVENTS COORDINATOR (BAND LEVEL 8)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
…part of a collaborative team in the management, promotion, sales, planning, and execution of venue booking, conferences, and events at Memorial University's St. John's Campus.…
Added 57 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Olympic International's Parts Division is seeking a motivated and customer-focused Outside Sales Representative to join our growing team. In this role, you will build and strengthen…
Added 57 mins ago
AE
Communications Lead, Guest Services
Arc'teryx Equipment
Vancouver, BC
- Full-time
…data-ccp-charstyle="eop">The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for human interaction above all…
Added 1 hour ago
A
Communications Lead, Guest Services
ARC'TERYX
Vancouver, BC
- Full-time
The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for human interaction above all else. By doing so, we inspire…
Added 1 hour ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Ottawa, ON · Toronto, ON
- Full-time
- Temporary
Related post-secondary education and/or equivalent combination of education and related experience in a multi-level non-profit organization, or similar levels of sales related experience.
Added 1 hour ago
L
Project Manager
Levata
Markham, ON
- Full-time
…with service leaders to resolve issues and escalate decisions outside the role’s…
Added 1 hour ago
GM
Customer Service Sales
Gypsum Management and Supply
Saanichton, BC
- Full-time
Work with outside sales staff to stay current with project work and specialty items.
Added 1 hour ago
TH
Hardware Sales Associate Part Time - 7170 Lethbrige
The Home Depot
Lethbridge, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
M
Retail Store Advisor (Seasonal)
MEC
Halifax, NS
- Temporary
Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.
Added 1 hour ago
SD
Customer Service Sales
SRS Distribution Inc.
Saanichton, BC
- Full-time
Work with outside sales staff to stay current with project work and specialty items.

ARC'TERYX

Communications Lead, Guest Services

Vancouver, BC, Canada

The salary range for this role is: CAD$94,000 - CAD$124,000 · Full-time

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Job details

Pay: The salary range for this role is: CAD$94,000 - CAD$124,000
Job type: Full-time
Experience: You have 5+ years of experience in a Communications role, ideally focused on Customer Service, with demonstrable leadership responsibilities
Posting language: English
Posted: Nov 2, 2026

Original job description

Your Opportunity at ARC’TERYX:

As the Communications Lead, Guest Services, you will lead the strategy, execution, and continuous evolution of communications across the Guest Services department. You will ensure Guest Services communications are clear, consistent, and globally aligned with our brand guidelines. As a people leader, you will lead and develop a team, fostering a culture of collaboration, accountability, and continuous improvement. Through strong cross-functional partnerships, data-informed decision making, and effective change management, you will strengthen communication effectiveness, enhance the guest experience, and support business growth.

This role is primarily based out of our Vancouver, Great Northern Way office and is open to hybrid remote work.

Meet Your Future Team:

The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.

\nIf you were the Communications Lead, Guest Services now, here are some of the core activities you would be doing:

Leading and developing a team through clear expectations, regular coaching, performance management, and growth opportunities

Developing and championing communication strategies that create clarity, strengthen alignment, and support Guest Services business priorities across global teams

Owning the creation, delivery, and continuous improvement of global Guest Services communications, including guest-facing content, internal communications, and knowledge resources, ensuring a consistent Guest Services voice across regions, channels, and touchpoints.

Managing and Delivering change communications that support business updates, process changes, product launches, and key initiatives, helping teams understand, adopt, and effectively navigate change.

Managing high-impact and sensitive communications related to business-critical events, service disruptions, policy changes, and other key initiatives.

Partnering with regional teams to develop scalable Guest Services communications that can be adapted for local markets while maintaining a consistent Guest Services voice and alignment with global brand standards.

Defining communication performance measures and success metrics to evaluate effectiveness, demonstrate impact, and inform continuous improvement.

Evaluating the effectiveness of Guest Services communications through data analysis, audits, and frontline feedback, identifying communication gaps and opportunities for improvement, and translating insights into actionable recommendations that strengthen content, resources, and communication practices.

Integrating ReBIRD principles into Guest Services communications ensuring guests receive consistent, accurate, and brand-aligned guidance throughout their after-sales journey

Maintaining and evolving Guest Services Brand Guidelines to ensure ongoing alignment with Global Brand Guidelines and the Service Model

Driving the continuous improvement of Guest Services communication and knowledge resources to ensure information remains accurate, relevant, and aligned with business needs and brand standards.

Building strong cross-functional partnerships to ensure Guest Services communications align with product launches, brand initiatives, operational updates, and evolving business priorities

Representing Guest Services communications in company-wide initiatives, shaping communication standards, influencing best practices, and strengthening alignment across the organization

Here are some of the things you could be working on in the future:

Evolving the Guest Services communication strategy to introduce new approaches to strengthen engagement, simplify how information is shared, and improve the way we connect with our teams.

Refining communication measurement and analytics capabilities to better understand effectiveness, engagement, and business impact, using insights to drive continuous improvement.

Establishing communication planning, intake, and prioritization processes that improve visibility, alignment, and communication effectiveness across Guest Services.

Are you our next Communications Lead, Guest Services?

You have 5+ years of experience in a Communications role, ideally focused on Customer Service, with demonstrable leadership responsibilities

You have a bachelor's degree in communications, marketing, journalism, or public relations or a related field, or an equivalent level of experience

You have exceptional verbal and written communication skills (additional language skills, such as French, are an asset)

You have experience shaping user experience writing for digital or omnichannel customer service environments

You are well-versed in change management and internal communication strategies

You have hands-on experience with content creation tools such as Adobe InDesign and proficiency in Microsoft Office

You excel at managing multiple priorities and delivering high-impact work in a dynamic environment

You are both a strategic thinker and a collaborative mentor, proactive in identifying the root causes of issues and developing solutions that drive continuous improvement

You thrive in ambiguity and adapt quickly, balancing autonomy and collaboration

You have an unwavering commitment to do what is right, and you seek the best (but sometimes not the easiest) solutions

Your passion for your work is paralleled by your passion for getting outside and living it

Compensation

The salary range for this role is: CAD$94,000 - CAD$124,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.

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More about this job

Responsibilities

Lead and develop the Guest Services communications team, setting strategy and delivering clear, consistent global communications across guest-facing content, internal channels, and knowledge resources. Manage change and sensitive communications, maintain brand alignment, partner across regions and functions, and use performance data and frontline feedback to improve communication effectiveness and the guest experience.

Requirements

Requires 5+ years of communications experience, ideally in customer service, with demonstrable leadership responsibilities; a bachelor's degree in communications, marketing, journalism, public relations, or a related field is required or equivalent experience. Candidates should bring strong writing and verbal communication, user experience writing, change and internal communications expertise, Adobe InDesign and Microsoft Office experience, and the ability to lead collaboratively and manage competing priorities.

Skills

Communications Strategy
People Leadership
Team Development
Change Management
Internal Communications
User Experience Writing
Content Creation
Cross-Functional Collaboration
Data Analysis
Performance Measurement
Knowledge Management
Brand Guidelines
Project Prioritization
Adobe InDesign
Microsoft Office

Benefits

Extended Health Coverage
Dental Coverage
Vision Coverage
Mental Health Support
Fertility Benefits
Gender-Affirming Care
Employee Assistance Program
RRSP Matching
Annual Incentive Plan
Employee Stock Purchase Program
Paid Time Off
Wellness Time
Paid Outdoor Exploration Days
Parental Leave Top-Up
Professional Development
Outdoor Skill-Building Events
Employee Belonging Councils
Employee Discounts
Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
After-Sales Service
Communications Strategy
Global Communications
Guest-Facing Content
Internal Communications
Change Management
Change Communications
User Experience Writing
Omnichannel Customer Service
Knowledge Resources
Brand Guidelines
Service Model
ReBIRD Principles
Content Creation
Adobe InDesign
Microsoft Office
Communication Metrics
Data Analysis
Frontline Feedback
Performance Management
Cross-Functional Partnerships
Regional Communications
Continuous Improvement
Business Priorities

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