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A team player with a customer service perspective

ARC'TERYX

Digital Experience Specialist - Temporary

North Vancouver, BC, Canada

The salary range for this role is: CAD$71,000 - CAD$93,000 · Full-time · Temporary

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Job details

Pay: The salary range for this role is: CAD$71,000 - CAD$93,000
Job type: Full-time · Temporary
Experience: You have 5+ years of experience in Digital or Ecommerce, with a background in copywriting and content
Posting language: English
Posted: Oct 6, 2026

Original job description

Department: NAM - Ecommerce

Reports to: Manager, Digital Content & VoC

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As a Digital Experience Specialist, you will play a key role in managing digital experience projects from initial concept through to delivery across the business. Leveraging research tools, analytics, and guest feedback, you will identify points of friction in the site experience and recommend enhancements to the UX design team. You will collaborate with Guest Services, UX, Localization, and Business teams, contributing to the design process through various stages. Additionally, you will oversee the UX copywriting process and create workflows to effectively support our design and development teams.

This role is based out of our North Vancouver office and is open to hybrid remote work.

Please note this is a temporary fixed term position, until June 15, 2028.

Meet Your Future Team:

The Digital Experience team works cross-functionally across the business to deliver new and improved digital experiences for Arc'teryx branded sites and apps. We create new experiences as well as maintain and improve existing experiences, always considering how our work relates to other channels while using consumer trends, business objectives, and data to direct our thinking and decision-making.

\nIf you were in the Digital Experience Specialist role now, here are some of the core activities you would be doing:

Leading UX copywriting initiatives across our digital properties, recommending improvements, and collaborating with the localization team to ensure best practices are followed
Lead the build and launch of new digital experiences through design input, content entry, asset management, and testing, across various platforms
Supporting in analyzing qualitative feedback via Voice of Customer (VoC) and UX Analytics tools to identify friction points and recommending improvements for optimizing the site experience
Collaborating with stakeholders across Guest Services, Technology, and Business teams to define and execute content updates across Arc’teryx’s various websites and mobile app
Supporting and delivering localized content for digital roadmap deliverables and ad-hoc requests in collaboration with the localization team
Supporting UX research projects using various methodologies to identify and understand user needs, ensuring insights guide future web enhancements and project initiatives
Proactively seek ways to streamline and improve processes and tasks
Assist with other projects as assigned

Here are some of the things you could be working on in the future:

Proposing enhancements to the CMS platform to improve both guest and business user experiences, driving its future evolution
Collaborating with the UX Design team to help shape the future of the UX Research program and strategy
Enhancing site localization by collaborating with local business teams to address unique regional user needs and streamline processes for new features and improvements across our digital properties
Supporting the growth of VoC and UX Analytics by identifying gaps in existing platforms, analyzing industry trends, and advocating for new functionalities and enhancements.

Are you our next Digital Experience Specialist?

You have a bachelor’s degree in business, marketing, or a related field
You have 5+ years of experience in Digital or Ecommerce, with a background in copywriting and content
You have experience with project management software (JIRA and Confluence)
You have experience working with CMS tools such as Sanity
You have experience working directly with web development teams and familiarity with web, mobile, and Ecommerce technology
You are a strong collaborator who can communicate effectively in multiple business areas and technical levels
You have experience working in agile methodologies and iterative development processes
You have experience with web analytics and the ability to work with data to guide and justify decisions
You can manage and prioritize multiple projects in a deadline-driven environment
You have the ability and willingness to research and gain industry knowledge and best practices
You inspire breakthrough thinking and continuous improvement
Your passion for your work is paralleled by your passion for getting outside and living it

Compensation:

The salary range for this role is: CAD$71,000 - CAD$93,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.

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More about this job

Responsibilities

The Digital Experience Specialist manages digital experience projects from concept to delivery, including UX copywriting and content updates. They also analyze user feedback and analytics to identify friction points and recommend site enhancements.

Requirements

Candidates must have a bachelor's degree and 5+ years of experience in digital or ecommerce roles. Proficiency in project management tools, CMS platforms, and agile methodologies is required.

Skills

Digital experience management
UX copywriting
Project management
JIRA
Confluence
CMS management
Sanity
Web analytics
Agile methodologies
Voice of Customer
UX research
Content strategy
Stakeholder collaboration
Localization
Ecommerce technology
Data analysis

Benefits

Extended health coverage
Dental coverage
Vision coverage
Mental health support
Fertility benefits
Gender-affirming care
Employee Assistance Program
RRSP matching
Annual Incentive Plan
Employee Stock Purchase program
Paid time off
Wellness time
No Wasted Day program
Parental leave top-up
Professional development
Arc'teryx Academies
Employee Belonging Councils
Employee discounts
Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Digital Experience
Ecommerce
UX Design
Copywriting
JIRA
Confluence
CMS
Sanity
Web Analytics
Agile
Voice of Customer
UX Research
Localization
Mobile App
Content Management
Asset Management
Stakeholder Management
Digital Roadmap
Iterative Development
Data-driven Decision Making

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