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Added 4 mins ago
W
Parts Representative
Wajax
Acheson, AB
- Full-time
As a key member of the Wajax team the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for…
Added 4 mins ago
CH
Care Access Representative - Hamilton
CBI Home Health
Hamilton, ON
- Full-time
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Added 4 mins ago
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Enterprise AI Solution Manager (Named Accounts)
Gorgias
Remote, Canada
- $141,953 to $156,895 USD / year
- Full-time
- Remote
At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product…
Added 4 mins ago
S
Global Geochemistry Business Development Lead
SGS
Mississauga, ON
- Full-time
…100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest…
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IG
Sales Support & Communications Coordinator
Informa Group Plc.
Toronto, ON
- Full-time
Customer Service Orientation: Proactive problem-solving and a customer-first mindset to ensure satisfaction.
Added 17 mins ago
CO
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
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- Full-time
…insight into information. This position provides excellent customer service while protecting the integrity of the data, automating business processes, participating in major system…
Added 17 mins ago
P
Account Specialist
PheedLoop
Toronto, ON
- Full-time
Good to have but not required- 1 year of experience in customer success, customer service, or account management
Added 17 mins ago
RE
Sap Key User
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Ajax, ON
- $70,000 to $90,000 CAD / year
- Full-time
Supporting the different customers under the Accounting Shared Service Center, this role includes project management, relationship management, supporting ongoing system enhancements,…
Added 17 mins ago
TT
Frontend Developer
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
- $50 to $60 CAD / hour
- Contract
Familiarity with customer journey mapping, service design, and user-centered design principles.
Added 17 mins ago
FH
Field Service Technician
Fuze HR Solutions
Cambridge, ON
- Full-time
The Field Service Technician will be responsible for installing, commissioning, troubleshooting, repairing, maintaining, and optimizing sophisticated CNC cutting and industrial fabrication…
Added 17 mins ago
RD
Production Support Developer (Java)
Randstad Digital
Oakville, ON
- Contract
Added 17 mins ago
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Senior Application Support Engineer (m/f/d)
Solactive
Toronto, ON
- Full-time
Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident…
Added 17 mins ago
O
Sr. Lead Specialist-Sales Support
OnX
Ottawa, ON
- Full-time
OnX has helped organizations across Canada solve complex technology challenges - combining deep technical expertise with local insight and long-term client relationships. OnX's capabilities…
Added 17 mins ago
TC
Salesforce Revenue Cloud Architect
Tata Consultancy Services
ON · Ontario, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 17 mins ago
S
Global Geochemistry Business Development Lead
SGS
Mississauga, ON
- Full-time
…100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest…
Added 17 mins ago
IC
Residential Field Technician - Durham Region
Intek Communications Inc.
ON · Durham, ON
- Full-time
Intek Communications Inc is looking to fill the position of Field Service and Installation Technician, under the direction of the Regional Manager. The Field Service and Installation…
Added 17 mins ago
S
Meat - Meat Cutter
Sobeys
Emerald Park, SK
- Full-time
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 19 mins ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Emerald Park, SK
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 19 mins ago
Department Sales Manager, Clubs
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…purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and…
Added 19 mins ago
ASI-Project Management - Sr. Business Analyst
Accerta
Toronto, ON
…targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed…
Added 19 mins ago
Refrigeration Technician - Montréal
Groupe Mach
Montreal, QC
Strong customer service skills, autonomy, and attention to detail
Added 19 mins ago
Sales Associate
Visual Comfort & Co.
Toronto, ON · North York, ON
…with a proven track record of delivering exceptional client service and consistently meeting sales objectives across both lighting and systems product categories. This position combines…
Added 19 mins ago
DT
Senior Analyst, Network Service Delivery - Canada Only
Dell Technologies
Quebec, QC
- Full-time
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our…
Added 19 mins ago
ME
Intermediate/Senior Electrical Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Collingwood, ON · North Bay, ON · Southgate, ON · Sudbury, ON
- $76,500 to $120,000 CAD / year
- Full-time
…opportunity to become part of an experienced and professional team of technical people who collectively strive to provide an exceptional level of design expertise to our customers. If you…
Added 19 mins ago
YI
Account Manager (Client Success & Growth)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
Resolve technical issues effectively for all products, ensuring seamless client experience.

ARC'TERYX

Digital Experience Specialist - Temporary

North Vancouver, BC, Canada

The salary range for this role is: CAD$71,000 - CAD$93,000 · Full-time · Temporary

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Job details

Pay: The salary range for this role is: CAD$71,000 - CAD$93,000
Job type: Full-time · Temporary
Experience: You have 5+ years of experience in Digital or Ecommerce, with a background in copywriting and content
Posting language: English
Posted: Oct 6, 2026

Original job description

Department: NAM - Ecommerce

Reports to: Manager, Digital Content & VoC

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As a Digital Experience Specialist, you will play a key role in managing digital experience projects from initial concept through to delivery across the business. Leveraging research tools, analytics, and guest feedback, you will identify points of friction in the site experience and recommend enhancements to the UX design team. You will collaborate with Guest Services, UX, Localization, and Business teams, contributing to the design process through various stages. Additionally, you will oversee the UX copywriting process and create workflows to effectively support our design and development teams.

This role is based out of our North Vancouver office and is open to hybrid remote work.

Please note this is a temporary fixed term position, until June 15, 2028.

Meet Your Future Team:

The Digital Experience team works cross-functionally across the business to deliver new and improved digital experiences for Arc'teryx branded sites and apps. We create new experiences as well as maintain and improve existing experiences, always considering how our work relates to other channels while using consumer trends, business objectives, and data to direct our thinking and decision-making.

\nIf you were in the Digital Experience Specialist role now, here are some of the core activities you would be doing:

Leading UX copywriting initiatives across our digital properties, recommending improvements, and collaborating with the localization team to ensure best practices are followed
Lead the build and launch of new digital experiences through design input, content entry, asset management, and testing, across various platforms
Supporting in analyzing qualitative feedback via Voice of Customer (VoC) and UX Analytics tools to identify friction points and recommending improvements for optimizing the site experience
Collaborating with stakeholders across Guest Services, Technology, and Business teams to define and execute content updates across Arc’teryx’s various websites and mobile app
Supporting and delivering localized content for digital roadmap deliverables and ad-hoc requests in collaboration with the localization team
Supporting UX research projects using various methodologies to identify and understand user needs, ensuring insights guide future web enhancements and project initiatives
Proactively seek ways to streamline and improve processes and tasks
Assist with other projects as assigned

Here are some of the things you could be working on in the future:

Proposing enhancements to the CMS platform to improve both guest and business user experiences, driving its future evolution
Collaborating with the UX Design team to help shape the future of the UX Research program and strategy
Enhancing site localization by collaborating with local business teams to address unique regional user needs and streamline processes for new features and improvements across our digital properties
Supporting the growth of VoC and UX Analytics by identifying gaps in existing platforms, analyzing industry trends, and advocating for new functionalities and enhancements.

Are you our next Digital Experience Specialist?

You have a bachelor’s degree in business, marketing, or a related field
You have 5+ years of experience in Digital or Ecommerce, with a background in copywriting and content
You have experience with project management software (JIRA and Confluence)
You have experience working with CMS tools such as Sanity
You have experience working directly with web development teams and familiarity with web, mobile, and Ecommerce technology
You are a strong collaborator who can communicate effectively in multiple business areas and technical levels
You have experience working in agile methodologies and iterative development processes
You have experience with web analytics and the ability to work with data to guide and justify decisions
You can manage and prioritize multiple projects in a deadline-driven environment
You have the ability and willingness to research and gain industry knowledge and best practices
You inspire breakthrough thinking and continuous improvement
Your passion for your work is paralleled by your passion for getting outside and living it

Compensation:

The salary range for this role is: CAD$71,000 - CAD$93,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.

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More about this job

Responsibilities

The Digital Experience Specialist manages digital experience projects from concept to delivery, including UX copywriting and content updates. They also analyze user feedback and analytics to identify friction points and recommend site enhancements.

Requirements

Candidates must have a bachelor's degree and 5+ years of experience in digital or ecommerce roles. Proficiency in project management tools, CMS platforms, and agile methodologies is required.

Skills

Digital experience management
UX copywriting
Project management
JIRA
Confluence
CMS management
Sanity
Web analytics
Agile methodologies
Voice of Customer
UX research
Content strategy
Stakeholder collaboration
Localization
Ecommerce technology
Data analysis

Benefits

Extended health coverage
Dental coverage
Vision coverage
Mental health support
Fertility benefits
Gender-affirming care
Employee Assistance Program
RRSP matching
Annual Incentive Plan
Employee Stock Purchase program
Paid time off
Wellness time
No Wasted Day program
Parental leave top-up
Professional development
Arc'teryx Academies
Employee Belonging Councils
Employee discounts
Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Digital Experience
Ecommerce
UX Design
Copywriting
JIRA
Confluence
CMS
Sanity
Web Analytics
Agile
Voice of Customer
UX Research
Localization
Mobile App
Content Management
Asset Management
Stakeholder Management
Digital Roadmap
Iterative Development
Data-driven Decision Making

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