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Added 5 mins ago
SE
Technical Expert L3 - Customer Care
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- $75,200 to $112,800 CAD / year
- Full-time
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ARC'TERYX

Manager, Sales Tools & Technology

North Vancouver, BC, Canada

The salary range for this role is: CAD$108,000 -CAD$142,000 · Full-time

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Job details

Pay: The salary range for this role is: CAD$108,000 -CAD$142,000
Job type: Full-time
Experience: You have 7+ years of experience supporting business operations, commercial technology, sales enablement, business systems, program management, or a related field
Posting language: English
Posted: Oct 9, 2026

Original job description

Your Opportunity at ARC’TERYX:

As the Manager, Sales Tools & Technology, you will lead the evolution of the technology ecosystem that enables our global Commercial teams to deliver exceptional experiences for our partners and guests. You will own the strategy, roadmap, and performance of key sales platforms, ensuring they scale alongside the growth of our Wholesale business across regions, channels, and customer segments. Working closely with Sales, Product, Merchandising, Technology, and external partners, you will translate business needs into technology solutions that improve efficiency, enable growth, and support long-term strategic objectives. This role offers the opportunity to shape the future of our commercial capabilities through platform innovation, vendor partnerships, and global process transformation. Success in this role will come from balancing strategic thinking with operational excellence while leading a team responsible for delivering business-critical tools and services.

This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Wholesale Operations team is a cross-functional group whose focus is to support commercial growth through scalable processes, technology solutions, and operational excellence. We partner closely with Sales, Product, Merchandising, Finance, and Technology teams to improve how we work, strengthen the partner experience, and build capabilities that enable the future growth of Arc'teryx's global Wholesale business.

\nIf you were in the Manager, Sales Tools & Technology role now, here are some of the core activities you would be doing:

Leading the global strategy, governance, and roadmap for sales tools and technology platforms that support Wholesale and Commercial Operations
Managing and developing a team responsible for platform administration, user support, system enhancements, and business process improvements
Onboarding and scaling new business units within the online tool used while partnering with technology for its integration
Partnering with Sales, Product, Merchandising, Technology, and regional stakeholders to identify capability gaps and prioritize technology investments
Collaborating with external vendors and internal technology teams to negotiate priorities, evaluate opportunities, and deliver platform enhancements
Translating business requirements into scalable solutions that improve operational efficiency, data quality, and user experience
Driving adoption, change management, and communication plans to ensure teams are equipped to maximize platform capabilities
Monitoring platform performance, user feedback, and business outcomes to identify opportunities for continuous improvement
Establishing governance frameworks, documentation standards, and operating procedures that support sustainable global growth
Leading cross-functional initiatives that connect commercial processes, technology solutions, and business objectives across regions and channels

Here are some of the things you could be working on in the future:

Developing long-term platform strategies that improve scalability, integration, automation, and reporting across multiple commercial functions
Leading the implementation and integration of new technologies and capabilities that strengthen collaboration between Sales, Product, Merchandising, and Supply Chain teams
Building relationships with external vendor partners to align on long term development to support our business needs
Growing team capabilities through coaching, succession planning, and the development of subject matter expertise across the sales technology landscape

Are you our next Manager, Sales Tools & Technology?

You have completed a bachelor's degree in Business, Information Systems, Technology Management, Commerce, or a related discipline
You have 7+ years of experience supporting business operations, commercial technology, sales enablement, business systems, program management, or a related field
You have experience leading technology-enabled business initiatives from, strategy, concept through implementation and adoption
You have experience managing people and developing high-performing teams
You have experience managing third-party vendors, technology partners, and strategic business relationships
You possess strong business acumen and can connect technology investments to measurable business outcomes
You have strong project and program management capabilities, including managing competing priorities across multiple initiatives
You are highly effective at translating complex business requirements into practical and scalable solutions
You have strong analytical skills and use data to inform decisions
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it.

Compensation:

The salary range for this role is: CAD$108,000 -CAD$142,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.

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More about this job

Responsibilities

The Manager, Sales Tools & Technology will lead the global strategy, governance, and roadmap for sales platforms to support commercial growth and operational efficiency. They will manage a team responsible for platform administration, user support, and the integration of new technology solutions across the organization.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 7 years of experience in business operations, commercial technology, or sales enablement. The role requires proven experience in leading technology-enabled initiatives, managing cross-functional teams, and overseeing third-party vendor relationships.

Skills

Sales technology strategy
Platform management
Business process improvement
Vendor management
Project management
Program management
Change management
Data analysis
Stakeholder management
Governance frameworks
Business requirements analysis
Team leadership
Strategic planning
Operational excellence
Cross-functional collaboration

Benefits

Extended health coverage
Dental coverage
Vision coverage
Mental health support
Fertility benefits
Gender-affirming care
Employee Assistance Program
RRSP matching
Annual Incentive Plan
Employee Stock Purchase program
Paid time off
Wellness time
No Wasted Day program
Parental leave top-up
Professional development opportunities
Arc'teryx Academies
Employee Belonging Councils
Employee discounts
Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Sales Tools
Technology Management
Wholesale Operations
Commercial Strategy
Platform Roadmap
Governance
System Integration
Business Systems
Sales Enablement
Vendor Management
Change Management
Data Quality
User Experience
Process Transformation
Automation
Reporting
Supply Chain
Business Acumen
Project Management
Program Management
Analytical Skills
Cross-functional Leadership
Strategic Planning
Operational Excellence
Technology Investment

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